Location: Columbus, OH
Company: Lutheran Social Services Of Central Ohio
for a Quality Assurance Manager with Lutheran Social Services: Master's degree in social services, Public Health, Healthcare Administration, and/or Business and Public Administration or a bachelor's degree and at least 3 years of experience in quality assurance or program management.
Any combination of relevant education and experience may be substituted for the education requirement on a year-for-year basis. Responsibilities for a Quality Assurance Manager with Lutheran Social Services: Providing support, training, and consultation to program staff, including the QA team while assisting in the implementation and monitoring of quality assurance and improvement plans. Supervises Program
Data Analyst, providing oversight of that position including annual reviews and policy and training compliance. Ensure licensing, accreditation, and certification requirements and contract compliance.
Develop and Implement training to QA Coordinator/Specialist/Assistant. Serve as a member of the Total Quality Management Committee. Support program QA Teams to meet compliance with federal, state and all funder contracts. Assist in creation/maintenance of master files of funder specific needed policy and procedure requirements utilizing the organization's policy management software. Assist with the program re-accreditation process, including but not limited to: Obtain, analyze, and report
required data for re-accreditation process. Co-write and/or edit CARF standard policies.
Facilitate mock site visits and interview as a CARF prep activity. Support the QA Department in oversight of Stakeholder Survey process; and Collaborate on the development and dissemination of CARF updates standards during re-accreditation planning years. Lead and/or participate in national level CARF workgroups as assigned. Collects and compiles data for reports regarding agency's quality advancement & improvement activities and performance including analysis of data and trends reflected over time. Assist state QA Teams with access and utilization of the agency' electronic health record/practice management systems.
Work with the agency's Director of Quality & Performance Improvement to implement and evaluate the Total Quality Management Plan. Maintain the agency's compliance with HIPAA responsibilities and records management. As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others. Benefits offered by Lutheran Social Services: Health insurance with 4-plan options! Tuition Reimbursement Program 403(b) retirement plan with employer matched savings Dental and Vision insurance Medical and Childcare Flexible Spending (FSA) Health Savings Account PTO and 12 Paid Holidays Opportunity to make a positive impact on individuals & the community.
About Lutheran Social Services: We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.
Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.
Quality Assurance (QA) jobs involve the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. The primary goal is to identify defects and issues before the product reaches the customer, thereby ensuring customer satisfaction and maintaining the reputation of an organization. QA roles often require attention to detail, strong problem-solving skills, and a good understanding of industry-specific regulations and standards. These jobs can vary widely, from software testing to food safety inspection, but they universally function as a critical checkpoint in the production and delivery process of goods or services.
Quality Assurance (QA) jobs entail roles focused on ensuring that products or services meet established standards and customer expectations. People in QA positions are responsible for designing testing processes, creating test plans, identifying defects, and preventing defects by examining the production process. They aim to enhance product reliability and actively work to maintain quality consistency. QA roles often require keen attention to detail, strong problem-solving skills, and an understanding of both product specifications and customer needs. QA is an integral part of product development and maintenance, bridging the gap between the manufacturing processes and the end users to ensure a satisfactory experience.
Quality Assurance (QA) Jobs encompass roles focused on ensuring that products or services meet established standards of quality, reliability, and performance. These positions typically involve identifying defects, designing test procedures, conducting tests, and making improvements. Key characteristics of QA jobs include attention to detail, a strong understanding of quality metrics, the ability to analyze data, and problem-solving skills. Individuals in QA roles work closely with development teams and are critical in maintaining customer satisfaction by preventing errors and enhancing the user experience.
flexible and can keep up in a fast-paced environment Is a team player Takes initiative and can multi-task Communicates professionally and efficiently in person and over the phone If this feels like the position for you, please respond with a detailed resume complete with education, previous work experience, and references.
We are an EOE. Responsibilities and Duties Upon hire, our candidate will Manage a high volume of phone calls Schedule multilingual interpreters for assignments Conduct inspections and ensure quality control Collect, enter, and analyze data Submit reports Monitor and review progress and accuracy Complete a background check and pass a drug screen Qualifications and Skills
We need someone who Has a high school diploma and customer service/dispatch experience Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED) Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED) Is willing to work from the office Benefits Our employee benefits include Paid holidays after 90 days Ten (10) days of Paid Time Off after 90 days Medical, Dental, Vision, and Life 401K and Profit Sharing Free parking
