Location: Columbus, OH
Company: Jpmorgan Chase Bank, N.A.
to implement improvements in data analysis, reporting, and technology solutions. As the Know Your Customer Quality Assurance Data Insights and Technology Manager, you will play a pivotal role in shaping our Know Your Customer operations, optimizing processes, and collaborating with cross-functional teams to deliver exceptional results.
Job Responsibilities: Guide, support and mentor a team of skilled professionals, whilst fostering a culture of excellence. You will stay abreast of industry trends, regulatory developments, and emerging technologies in Know Your Customer and data management Develop and implement strategies to enhance data analysis, reporting, and quality assurance processes
to meet regulatory standards and internal objectives Utilize advanced data analysis techniques to derive actionable insights, identify trends, and provide recommendations for process improvements Nurture creativity and innovation within the Know Your Customer Quality Assurance function, identifying opportunities for automation, digitization, and the integration of cutting-edge technologies Act as a product owner, collaborating with external vendors and technology teams to define requirements, oversee development, and ensure timely delivery of technology solutions Conduct regular internal and external meetings to track progress on projects and strategic initiatives, resolve issues, and facilitate
effective communication and adoption between cross-functional teams Develop and maintain comprehensive documentation of processes, procedures, controls and technologies to ensure consistency and facilitate knowledge transfer Collaborate closely with Compliance, Risk, Operations, and IT departments to align Know Your Customer strategic initiatives with broader organizational goals Develop and monitor key performance indicators (KPIs) and key risk indicators (KRIs) to evaluate the effectiveness of Know Your Customer processes and initiatives, proactively identifying areas for improvement Provide strategic insights to senior management, contributing to the overall business strategy and decision-making process Required qualifications, capabilities and skills: Extensive experience in a management role within Know Your Customer, Compliance, Data Management, or a related function Excellent understanding of reporting and data analysis methodologies, with the ability to interpret complex data sets and derive meaningful insights Demonstrated experience as a product owner, with a track record of successful collaboration with external vendors and technology teams Proficiency in Agile methodologies and experience conducting scrum meetings Creative and innovative mindset, with a passion for identifying and implementing technological advancements to improve operational efficiency Project management skills, with the ability to prioritize tasks, analyze and problem solve whilst managing multiple initiatives, meet deadlines and influence stakeholders In-depth knowledge of Know Your Customer regulations, AML (Anti-Money Laundering) procedures, and industry best practices Preferred qualifications, capabilities and skills: Bachelor's degree in Business, Finance, Information Technology, or a related field; Master's degree Proficiency in data visualization tools, such as Tableau, Power BI, or similar platforms JPMorgan Chase & Co.
one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J. P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, interactionual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
(If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) -xyz X and indicate the specifics of the assistance needed. ) We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
Quality Assurance (QA) jobs involve the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. The primary goal is to identify defects and issues before the product reaches the customer, thereby ensuring customer satisfaction and maintaining the reputation of an organization. QA roles often require attention to detail, strong problem-solving skills, and a good understanding of industry-specific regulations and standards. These jobs can vary widely, from software testing to food safety inspection, but they universally function as a critical checkpoint in the production and delivery process of goods or services.
Quality Assurance (QA) jobs entail roles focused on ensuring that products or services meet established standards and customer expectations. People in QA positions are responsible for designing testing processes, creating test plans, identifying defects, and preventing defects by examining the production process. They aim to enhance product reliability and actively work to maintain quality consistency. QA roles often require keen attention to detail, strong problem-solving skills, and an understanding of both product specifications and customer needs. QA is an integral part of product development and maintenance, bridging the gap between the manufacturing processes and the end users to ensure a satisfactory experience.
Quality Assurance (QA) Jobs encompass roles focused on ensuring that products or services meet established standards of quality, reliability, and performance. These positions typically involve identifying defects, designing test procedures, conducting tests, and making improvements. Key characteristics of QA jobs include attention to detail, a strong understanding of quality metrics, the ability to analyze data, and problem-solving skills. Individuals in QA roles work closely with development teams and are critical in maintaining customer satisfaction by preventing errors and enhancing the user experience.
flexible and can keep up in a fast-paced environment Is a team player Takes initiative and can multi-task Communicates professionally and efficiently in person and over the phone If this feels like the position for you, please respond with a detailed resume complete with education, previous work experience, and references.
We are an EOE. Responsibilities and Duties Upon hire, our candidate will Manage a high volume of phone calls Schedule multilingual interpreters for assignments Conduct inspections and ensure quality control Collect, enter, and analyze data Submit reports Monitor and review progress and accuracy Complete a background check and pass a drug screen Qualifications and Skills
We need someone who Has a high school diploma and customer service/dispatch experience Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED) Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED) Is willing to work from the office Benefits Our employee benefits include Paid holidays after 90 days Ten (10) days of Paid Time Off after 90 days Medical, Dental, Vision, and Life 401K and Profit Sharing Free parking
