Location: Columbus, OH
Company: Jpmorgan Chase Bank, N.A.
significant contributions to our team. As a Quality Assurance Analyst in the Email Monitoring Team, you will review outbound emails to clients from various banking sectors to ensure compliance with policy, regulatory, and code of conduct expectations. Your role will involve executing controls testing, providing feedback, participating in feedback sessions, and managing escalations.
This position offers an opportunity to utilize your expertise in banking, operations, or Quality Control, and your skills in auditing or operational quality assurance. Your analytical skills, problem-solving abilities, and attention to detail will be highly valued as you contribute to our continuous improvement
efforts. Job Responsibilities: provides verbal and written summaries of findings and corresponding corrective actions actively participates in LOB feedback sessions as testing results SME and offers clarifying commentary as needed to support findings provides feedback pertaining to processes and opportunities for enhancement may perform second level review of other's conclusions and may handle LOB rebuttals and escalations participates in new test creation or modification as new obligations or requirements changes.
ensures completion of monthly sampling against firmwide and LOB-specific policies and procedures assists with any ad hoc reporting at the request of the LOB's maintains
job aid creation and update processes validates monthly reporting created by centralized reporting team Required qualifications, skills, and capabilities: minimum of three (3) years relevant experience in banking, operations or QC along with minimum of three (3) years' experience in oversight functions such as auditing and/or operational quality assurance minimum of two (2) years' experience in oversight functions such as auditing and/or operational quality assurance Bachelor's degree in business, finance, or related field, or equivalent work experience.
Knowledge base should include: business processes and procedures, products, industry and regulatory standards, and corporate policies issue resolution and problem solving Excellent written and oral communication Leadership and relationship building Detail oriented and the ability to multi-task risk and control management analytical skills Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, interactionual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
Quality Assurance (QA) jobs involve the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. The primary goal is to identify defects and issues before the product reaches the customer, thereby ensuring customer satisfaction and maintaining the reputation of an organization. QA roles often require attention to detail, strong problem-solving skills, and a good understanding of industry-specific regulations and standards. These jobs can vary widely, from software testing to food safety inspection, but they universally function as a critical checkpoint in the production and delivery process of goods or services.
Quality Assurance (QA) jobs entail roles focused on ensuring that products or services meet established standards and customer expectations. People in QA positions are responsible for designing testing processes, creating test plans, identifying defects, and preventing defects by examining the production process. They aim to enhance product reliability and actively work to maintain quality consistency. QA roles often require keen attention to detail, strong problem-solving skills, and an understanding of both product specifications and customer needs. QA is an integral part of product development and maintenance, bridging the gap between the manufacturing processes and the end users to ensure a satisfactory experience.
Quality Assurance (QA) Jobs encompass roles focused on ensuring that products or services meet established standards of quality, reliability, and performance. These positions typically involve identifying defects, designing test procedures, conducting tests, and making improvements. Key characteristics of QA jobs include attention to detail, a strong understanding of quality metrics, the ability to analyze data, and problem-solving skills. Individuals in QA roles work closely with development teams and are critical in maintaining customer satisfaction by preventing errors and enhancing the user experience.
flexible and can keep up in a fast-paced environment Is a team player Takes initiative and can multi-task Communicates professionally and efficiently in person and over the phone If this feels like the position for you, please respond with a detailed resume complete with education, previous work experience, and references.
We are an EOE. Responsibilities and Duties Upon hire, our candidate will Manage a high volume of phone calls Schedule multilingual interpreters for assignments Conduct inspections and ensure quality control Collect, enter, and analyze data Submit reports Monitor and review progress and accuracy Complete a background check and pass a drug screen Qualifications and Skills
We need someone who Has a high school diploma and customer service/dispatch experience Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED) Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED) Is willing to work from the office Benefits Our employee benefits include Paid holidays after 90 days Ten (10) days of Paid Time Off after 90 days Medical, Dental, Vision, and Life 401K and Profit Sharing Free parking
