Location: Ann Arbor, MI
Company: University Of Michigan
Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Responsibilities Provide leadership and responsibility for the coordination of daily functional supervision of the clerical business team Assumes an integral role in the selection, training, and managing the clinic clerical staff including input on performance of other
clerical staff. Provides in service training and onboarding for new clerical staff Coordinates day to day operation of clerical staff by directing employees work as well as appraising productivity and efficiencies of staff Maintains work schedules, reviews timesheets for accuracy and assists with performance evaluations for other clerical team members Provides back-up coverage as required for Patient Services Assistants.
Assists in identification and resolution of operating problems related to area such as patient relations, schedule management, health information management, clinic flow and registration. Regularly present the clinic/and or UMMG in various forums. Complete check-in and
check-out procedures and processes. Schedule patient appointments and testing.
Communicate with MA leads regarding patient status. Promotes and facilitates positive communication with the entire health care team Collect patient copayments and balances. Provide information to patients regarding referral requirements. Answer, handle and triage incoming according to ACU guidelines. Run and distribute Aspect Reports. Run monthly and weekly clinic number reports. Huddle with staff. Participates with leadership team to ensure effective clinical operations Prepare and distribute staff schedules. Review paid time off request. Manage coverage for front desk area and provides back-up coverage as required for Patient Service Assistants, Referral Coordinators, Template Editor Other related duties as assigned.
SUPERVISION RECEIVEDDirect supervision is received from the Ambulatory Care Administrative Manager. Staff members in thisclassification are expected to work independently and regularly exercise judgement in setting priorities, resolving operational problems, and the application of policies, procedures, and methods whilemaintaining the strictest of confidentiality at all times. Required Qualifications High school diploma or GED. Three to five years of clerical experience, preferably in a clinical setting.
Strong medical terminology. Independent/self-directed work style. Ability to multi-task and work in a fast paced environment. Solid attendance record. Proficient with computers and ability to learn new programs. Demonstrated customer service and communication skills. Ability to perform at a high level within a team setting. Clear understanding of Michigan Medicine and UMMG policies and procedures. This description is intended to indicate the kinds of tasks and levels of work difficulty that will berequired of positions that will be given this title and shall not be construed as declaring what the specificduties and responsibilities of any particular position shall be.
It is not intended to limit or in any waymodify the right of any supervisor to assign, direct, and control the work of employees under hissupervision. The use of a particular expression or illustration describing duties shall not be held toexclude other duties not mentioned that are of a similar kind or level of difficulty. U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer. PDN-95ba4ed5-b383-f1dbfacf308c
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Other Jobs is a comprehensive category that encompasses a diverse range of employment opportunities outside of the standard or mainstream career paths. These jobs may include gigs, freelance work, or unique roles in various industries that don't fit conventional job descriptions. The key features of Other Jobs include flexibility, non-traditional work environments, and often, the necessity for a creative or entrepreneurial mindset. They cater to individuals seeking alternatives to the nine-to-five routine, offering the chance to pursue passions or balance work with other life commitments.
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