Location: Ann Arbor, MI
Company: University Of Michigan
care, excellent customer service, commitment to innovation, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources, and creating an environment of belonging and inclusion for all patients and staff. This position will play a vital role in our clinic and will have the opportunity to contribute to many aspects of our clinic operations.
Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles
and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850.
Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world? s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution.
Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to? Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savings Responsibilities Functional supervision of clerical staff. Monitor and backss daily workflow and workload. Scheduling and coordination of patient appointments, tests, and consults. Check in/Check out duties including copay collection, reconciliation, and end of day processing. Lead process improvement and serve as a liaison to the clerical staff concerning clerical issues. Oversee clerical staff including interviewing, orientation, training, and performance coaching.
Review a variety of Mi Chart reports for quality, compliance, efficiency, and other necessary clinical and performance measures. Complete management and handling of in-basket correspondence. Perform other clinical duties as assigned including, but not limited to faxes, copying, and scanning as needed. Assist in identification and resolution of operating problems related to scheduling, registration, insurance authorization, and patient complaints regarding non-clinical aspects of care. (desired) Assist in intake flow of clinic patients and provide direct patient care support for MA staff.
Other tasks and projects as appropriate and assigned by leadership. Required Qualifications High School Diploma or GED plus 5+ years of experience. Some functional supervisory experience. Previous clerical/medical records experience in an outpatient clinical setting. Knowledge and expertise in general office practices including ability to understand medical documentation and general knowledge of medical terminology. Demonstrated excellent verbal and written skills. Candidate must be an active team player and be able to work independently. Strong organizational and prioritization skills are required along with outstanding customer service skills.
Demonstrated record of excellent attendance. Exhibits professional and positive image when interacting with patients, faculty, and staff. Ability to handle multiple responsibilities in a fast-paced environment with accuracy, and ability to effectively delegate when necessary. Demonstrated ability to work well under pressure and meet deadlines. Demonstrated strong problem-solving skills. Desired Qualifications Familiarity with Epic Mi Chart. Experience and training in template editing. Knowledge of UMHS practices, procedures, and policies.
Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.
Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended. U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer. PDN-9ad3ccc8-f89e-40e4-8255-f2998199dea5
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