Location: Ann Arbor, MI
Company: University Of Michigan
plays a role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with technology-related information, products, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management.
Division Overview The Academic IT (Acad IT) division in Health Information & Technology Services (HITS) serves both the education and research communities at the University of Michigan Medical School (UMMS). We engage faculty, students, and staff to provide a holistic portfolio of software and applications, infrastructure, device support, and custom projects to promote innovation and excellence.
Acad IT is comprised of three areas that work in concert to provide support: 1) Application Services - focused on product management and support for vendor applications; 2) Software Delivery - focused on building custom applications when a vendor solution is not available and offering secure application environments; 3) Technical Services & Engagement - focused on providing support for high-performance computing, device management, data integration, and scientific programming and engagement and outreach with our customers.
Summary Are you a passionate individual with a knack for creativity, flexibility, and the ability to read between the lines? Do you excel at working closely with customers
to understand their needs? Are you driven by the challenge of resolving technical issues?
We're seeking a motivated and creative Senior Business System Analyst (BSA) to join our Academic Applications team within Health Information Technology and Services (HITS). The ideal candidate for this position should be dedicated, passionate, and possess the creativity and flexibility to discern customer needs, address ambiguities, and think innovatively to solve technical challenges. Within the Academic Applications team, we maintain a diverse portfolio of applications that enable research and medical student education. We provide the technical expertise and administrative support necessary to keep these applications running smoothly.
In this role, you will report to the manager of the Academic Applications team. If you're ready to make a meaningful impact in the world of academia and scientific research, we invite you to submit your application to join our team. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Responsibilities Interacts with faculty, staff, researchers, investigators, and users to collect and document requirements for the system under development, implementation, or upgrade. Contributes to service enhancement initiatives and efforts, by identifying and quantifying customer requirements, delineating the gaps between customer requirements and the capabilities of existing technology, services, and resources, and recommending proactive improvements.
Conducts analysis of business and user needs; documents functional requirements; identifies and resolves dependency and integration issues across product and service areas. Develops requirement design documentation for new applications or modifications to existing applications; identifies areas for improvement and recommendations for enhancements. Develops and demonstrates a comprehensive understanding of internal procedures, business processes, and systems within the scope of a functional area. Provides daily operations and tier-three support for applications. Actively coordinates with team members, service support groups, and vendors to effectively resolve incidents and requests.
Follows procedures and guidelines to solve or escalate incidents and requests. Evaluates problems and determine the priority of responding. Follows up with customers on incidents and requests. Provides end-user support to encourage product adoption. Partners with customers in order to elicit, analyze, communicate, and validate requirements for changes to business processes and information systems. Required Qualifications BSA Senior Requirements Bachelor's degree or equivalent combination of education and experience in a related discipline 5+ years of professional experience BSA Intermediate Requirements Bachelor's degree or equivalent combination of education and experience in a related discipline 3+ years of professional experience Desired Qualifications 5+ years of experience in several business analysis techniques including gathering, translating, prioritizing, and documenting requirements, data and system analysis, design, and system testing.
Experience conducting root-cause analysis for problems of varying levels of complexity. Can understand and explain business and technical concepts.
Understand technical information and communicate with others using user-friendly language Skilled in leading meetings, delivering presentations, and using formal/informal networks to accomplish tasks and goals. Collaboration, delegation, management, and mentoring skills Respects diversity: shows respect for and looks for the opinion of others; trusts and values each person? s contributions to the team, maintains smooth, cooperative working relationships. Knowledge of Oracle or other database systems Working knowledge of the Software Development Lifecycle Experience working in a research lab or supporting research Experience working in medical education or supporting medical education Experience with project management and business systems analysis methodologies/best practices; Ability to investigate and resolve project issues.
Experience with: Service Now, JIRA, or other ticketing systems SQL Query or SQL Scripts Reports and dashboards using Tableau, Jasper Reports, or other reporting tools Informatica or other ETL tools Lucid Chart, Visio, or other process mapping tools Development languages Java, Java Script Underfill Statement This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Additional Information Work Schedule/Remote Work Options This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance. Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and others. Benefits We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: careers.
umich. edu/benefits Diversity Statement HITS is firmly committed to advancing inclusion, diversity, equity, accessibility, and belonging, which are core to the culture and values of Michigan Medicine. Our community supports recruiting and cultivating a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and the world. We strive to create a work culture where each team member feels respected, valued, and safe. Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.
Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.
Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended. U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer. PDN-9a30dbf3-2d2d-49bc-ac3a-f06ff73d1b3f
Other Jobs is a comprehensive category that encompasses a diverse range of employment opportunities outside of the standard or mainstream career paths. These jobs may include gigs, freelance work, or unique roles in various industries that don't fit conventional job descriptions. The key features of Other Jobs include flexibility, non-traditional work environments, and often, the necessity for a creative or entrepreneurial mindset. They cater to individuals seeking alternatives to the nine-to-five routine, offering the chance to pursue passions or balance work with other life commitments.
Other Jobs refers to employment opportunities that don't fall within the commonly known categories, showcasing the diversity of the workforce and the variety of skills individuals offer. These roles often require unique skill sets or qualifications, catering to niche markets or specialized tasks. They can range from unconventional roles in creative industries to specific positions in technology or science fields. The defining feature of Other Jobs is their departure from traditional job titles, offering flexibility, creativity, and sometimes the chance for individuals to turn unconventional talents into professional endeavors.
Other Jobs is a comprehensive category that encompasses a diverse range of employment opportunities outside of the standard or mainstream career paths. These jobs may include gigs, freelance work, or unique roles in various industries that don't fit conventional job descriptions. The key features of Other Jobs include flexibility, non-traditional work environments, and often, the necessity for a creative or entrepreneurial mindset. They cater to individuals seeking alternatives to the nine-to-five routine, offering the chance to pursue passions or balance work with other life commitments.
Other Jobs is a broad category encompassing the myriad of professions that don't neatly fit into traditional job classifications. They can range from gig economy roles to positions requiring highly specialized skills not commonly recognized in standard industry sectors. The key characteristic of Other Jobs is their diversity, with opportunities that can be tailored to unique talents, flexible schedules, and often innovative or unorthodox work environments. This category can serve as a flexible and creative employment avenue for those with niche skills or those seeking non-traditional career paths.
