Location: West Des Moines, IA
Company: Wells Fargo
more about career areas and lines of business at . In this role, you will: Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim Receive direction from managers and escalate non-routine questions Oversee multiple claim types, and take appropriate action to decision the case using multiple
systems and applications Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling - answers high-volume inbound calls and responds to customer inquiries regarding existing credit card claims; May contact customers and/or vendors to validate transactions Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO), and Suspected Financial Abuse Contact third parties for research Use a variety of sources for information, including online systems, tools and models May take on special tasks when requested by leadership Required Qualifications: 1+ years of customer
service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Knowledge and understanding of card industry fraud detection or chargebacks Credit card fraud claims or fraud prevention experience Call center experience Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment Ability to research and correspond with customers, responding to their questions and concerns with detailed information Ability to research, analyze, and determine a course of action for financial transactions Ability to work effectively in a team environment Customer service focus with the ability to balance needs of clients, shareholders, and team members Excellent verbal, written, and interpersonal communication skills Bilingual speaking proficiency in Spanish/English Job Expectations: Training schedule is 8AM-5PM CST, Monday-Friday for 4 weeks.
Work schedule after training will be 12PM-8:30PM CST, Monday-Friday in office. Position Location: 800 S Jordan Creek Pkwy, WEST DES MOINES, IA 50266This position is not eligible for Visa sponsorship. Posting End Date: 17 Dec 2023 Job posting may come down early due to volume of applicants.
We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, interactionual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. PDN-9acf864d-a627-4e4d-a075-bef05f99ff62
Other Jobs is a term often used to describe employment positions that do not fall into the traditional categories of work or are alternative forms of employment. These jobs can vary widely and may include freelance gigs, odd jobs, temporary roles, or any unconventional job position. The key characteristics of Other Jobs include flexibility, diversity of tasks, and potentially irregular working hours. They may not require a specific set of skills or a long-term commitment and often provide individuals with unique opportunities to gain experience in various fields.
Other Jobs is a term often used to describe employment positions that do not fall into the traditional categories of work or are alternative forms of employment. These jobs can vary widely and may include freelance gigs, odd jobs, temporary roles, or any unconventional job position. The key characteristics of Other Jobs include flexibility, diversity of tasks, and potentially irregular working hours. They may not require a specific set of skills or a long-term commitment and often provide individuals with unique opportunities to gain experience in various fields.
Other Jobs is a broad category encompassing the myriad of professions that don't neatly fit into traditional job classifications. They can range from gig economy roles to positions requiring highly specialized skills not commonly recognized in standard industry sectors. The key characteristic of Other Jobs is their diversity, with opportunities that can be tailored to unique talents, flexible schedules, and often innovative or unorthodox work environments. This category can serve as a flexible and creative employment avenue for those with niche skills or those seeking non-traditional career paths.
Other Jobs refers to employment positions that do not fall within the standard categories of work normally listed or discussed. These jobs can be unique, unconventional, or specialized, often requiring a diverse skillset or catering to niche markets. They stand out for their distinct nature, offering opportunities for individuals with unique talents or interests to engage in work that may not conform to traditional job roles. Other Jobs can provide flexibility, the potential for creativity, and a departure from the routine, appealing to those seeking a less conventional career path.
