Shift Supervisor | Farmington, NM

Detailed Information

  • Location: Farmington, NM

  • Company: Popeyes

Essential Functions Develop Servant Leaders-Puts your people and restaurant first-not yourself Create Memorable Experiences-Creates a service experience so good the guest cant wait to come back to Popeyes Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals Responsibilities Coaches, trains and develops team members around processes and procedures at each station Actively participates in team huddles offering great ideas Consistently thanks the team and celebrates success Serves as a role model and coaches Brand service behaviors Fixes bottlenecks, calls chicken drops and monitors Speed of Service Makes sure

the restaurant is welcoming and clean Spends time with the guests in the dining room doing table touches throughout the shift Supports the team to resolve guest concerns quickly Ensures product quality and all standards are met on their shift Provides ideas to the restaurant General Manager to improve guest metrics and feedback Leads each shift by delegating duties, assigning tasks, and following up with all team members Must be proficient in each are of the restaurant to assist when necessary Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met Ensures accuracy of inventory and waste tracking Reviews and approves invoices and inter-store transfers

(ISTs) Checks people charts and production planning and makes necessary adjustments Follows through with action plans for Employee Engagement, Voice of the Guest and Operational backssments during the shift Required Education and Experience Minimum Age: 18 years old Previous restaurant leadership experience preferred

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