Administrative/clerical jobs involve a range of office support and secretarial roles that are crucial to the smooth operation of any business or organization. These positions typically include tasks such as data entry, managing correspondence, scheduling appointments, answering phones, and maintaining files. Employees in these roles must be organized, proficient in various office software, possess strong communication skills, and be capable of multitasking. Key traits for success in administrative and clerical jobs include attention to detail, reliability, and the ability to work both independently and as part of a team. These roles often serve as the backbone of a company, ensuring efficient workflow and supporting other departments.
people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it.
We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world. Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal
and external clients. Using various problem identification skills, the Customer Account Specialist diagnoses problems, identifies solutions, and drives issues to resolution.
The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must communicate action plans to both client(s) and internal customers as appropriate. What You’ll Do Provide technical assistance to EBSCO customers, with a primary but non-exclusive focus on Spanish and Portuguese-speaking customers. Effectively utilize customer support and technical troubleshooting skills to maintain a positive
working relationship between sales, customers, peers, and partners Answer customer questions and inquiries across the entire suite of EBSCO products and communicate action plans to the client or EBSCO representative as appropriate Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction Provide first-line diagnostic/troubleshooting support and technical expertise via phone, chat, and email to ensure customer satisfaction Identify opportunities to improve existing technical support tools, procedures, and processes Achieve first-party Areas of Expertise in accordance with team needs and objectives, and act as an escalation point for technical issues, training, and troubleshooting Contribute to departmental attainment of organizational objectives and high client satisfaction Your Team Our team enjoys the flexibility and greater work life balance that working remotely offers.
Ample resources, tools, training, and support are provided to ensure your continued success as a Technical Support Representative , as well as your further development and career growth at EIS. About You Must be able to communicate in Spanish fluently 2+ Years of experience in web technology and software applications Basic understanding of HTML, XML, and networking What sets you apart Ability to work well in a team environment Advanced understanding of HTML, Java Script, XML, and networking Strong working knowledge of MS Office Suite BS degree or equivalent practical experience in Customer Support or call center environment Strong organizational skills Fluently communicate in Portuguese Our Offer to You Target Annual Compensation Range: $36,400 - $52,000 The actual compensation offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.
EBSCO provides a generous benefits program including Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts Retirement Savings Plan Paid Parental Leave Holidays and Paid Time Off (PTO) Mentoring program And much more! Check it out here: /about/benefits We work hard to embrace diversity, equity and inclusion and encourage everyone at EBSCO to bring their authentic selves to work every day. We have a wide representation of employee resource groups. To learn more, visit /about/diversity-equity-inclusion The EBSCO Way At EBSCO, our culture is defined by ten guiding principles.
We put our customers first, and we're always looking for ways to innovate and improve. We make decisions based on facts, communicate openly, and hold ourselves accountable for results. Trust, respect, and care for each other are essential to how we work. Every day, our actions and teamwork shape who we are as a company. To learn more about our culture, visit /about/culture. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, interaction, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, interactionual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
Education jobs refer to positions within the teaching and academic sector, ranging from elementary school teachers to university professors, educational administrators, counselors, and support staff. These roles typically involve facilitating learning, fostering the intellectual and social development of students, and managing educational systems. Key characteristics include a passion for teaching, patience, strong communication skills, and a commitment to student success. In this field, professionals may enjoy shaping young minds, engaging in continuous learning, and contributing to societal development through education.
Legal jobs pertain to careers within the field of law and justice. They encompass a range of positions including lawyers, paralegals, judges, legal secretaries, and compliance officers. A key feature of legal jobs is their focus on interpreting and applying the law to various situations, providing advice, advocacy, and ensuring justice is served. These roles often require strong analytical skills, meticulous attention to detail, and a firm commitment to ethical standards. Legal professionals may work in various environments, from law firms to governmental agencies, and their work is essential for maintaining the rule of law and protecting individual rights.
Marketing and PR (Public Relations) jobs focus on creating, promoting, and maintaining a positive image and strong relationships for a company or brand. Professionals in these roles typically engage in tasks like crafting marketing strategies, creating content for various platforms, managing social media accounts, organizing events, and fostering media relations. These positions require creativity, strong communication skills, and an understanding of consumer behavior. They often work in fast-paced environments where adapting to the changing market and leveraging trends is crucial for success.
Restaurant or Food Service Jobs encompass a variety of roles within the hospitality industry, primarily focused on the preparation, presentation, and serving of food and beverages to customers. These positions can range from chefs, cooks, and bakers, who are responsible for the creation of meals and baked goods, to servers, bartenders, and baristas, who directly interact with patrons to provide an enjoyable dining experience. Other roles include dishwashers, hosts, and management positions. Key characteristics of these jobs include customer service, teamwork, fast-paced work environments, and often, flexible hours. Many of these roles require no formal education, but rather on-the-job training or experience in food handling and safety.
Science Jobs refer to employment opportunities within the various fields of science, ranging from entry-level positions to advanced research and academic roles. Key features of these jobs often include conducting experiments, data analysis, problem-solving, and innovation in sectors like biology, chemistry, physics, and environmental science. Science Jobs demand a strong educational background and typically offer the potential for contributing to technological advancements and understanding of the natural world. These positions are pivotal in driving scientific progress and can be found in laboratories, universities, and industry settings.
Training Jobs refer to employment opportunities specifically designed to provide individuals with the skills and experience needed for a particular job or industry. These roles typically combine hands-on training with theoretical learning, offering participants the chance to develop practical competencies while being guided by experienced professionals. Key features of Training Jobs include structured learning plans, mentorship, performance evaluations, and often the potential for full-time employment upon successful completion. They are beneficial for newcomers to the workforce or those looking to switch careers, as they facilitate growth and learning within a supportive work environment.
Education Jobs refer to career opportunities within the educational sector, ranging from teaching and administration to curriculum development and educational policy-making. These positions are characterized by their focus on promoting learning, fostering student development, and contributing to the academic community. Educators are dedicated to shaping minds, imparting knowledge, and preparing the next generation for future challenges. Working in education typically requires a combination of specialized knowledge, patience, and a passion for teaching and mentorship.
General labor jobs refer to positions that typically involve manual labor or basic tasks across various industries such as construction, manufacturing, warehousing, and landscaping. These roles often do not require specialized training or education but may necessitate physical strength, flexibility, and the willingness to perform repetitive tasks. General laborers might be responsible for loading and unloading materials, cleaning work areas, assisting skilled workers, and other duties as needed. Due to the broad scope of tasks, these jobs are usually entry-level positions offering opportunities for skill development and potential advancement within a company.
Manufacturing or operation jobs refer to positions involved in the creation of products and overseeing the processes used to produce them. These roles may encompass tasks on the factory floor, such as assembly, machining, quality control, or on a managerial level, coordinating and optimizing the workflow, equipment, and staff. Key characteristics of these jobs include a focus on efficiency, safety, and adherence to production schedules and standards. Since they often take place in industrial settings, hands-on skills, attention to detail, and a strong understanding of machinery and manufacturing technology are essential. Additionally, these jobs contribute significantly to a company's output and overall success.
Marketing and PR jobs are roles focused on creating, promoting, and maintaining a positive image for brands or organizations and driving customer engagement and sales. Professionals in these fields develop strategies to reach target audiences through various channels, including social media, advertising, events, and press releases. A key characteristic of these jobs is a blend of creativity and analytical skills to craft compelling messages and measure the impact of their campaigns. They require staying on top of industry trends and being adept at communicating with different stakeholders.
Education jobs encompass a variety of roles within the educational sector, designed to both impart knowledge and foster development from early childhood education through higher education and adult learning. These positions include teachers, professors, teaching assistants, educational administrators, counselors, and support staff, among others. The hallmark of education jobs is their focus on instructing and guiding students, shaping curricula, and contributing to the intellectual and social growth of individuals and communities. With a commitment to lifelong learning, professionals in this field often exhibit strong communication skills, a passion for teaching, and a dedication to the success of their students.
Accounting and finance jobs encompass positions responsible for managing financial records, analyzing financial performance, ensuring legal compliance, and advising on investment strategies. Key features of these roles include attention to detail, a strong understanding of financial systems and legislation, proficiency in accounting software, and the ability to interpret complex data. Professionals in this field often hold certifications such as CPA or CFA and work in various environments, from corporate finance departments to public accounting firms, with tasks ranging from bookkeeping and auditing to financial planning and risk assessment.
Accounting and finance jobs encompass a variety of roles focused on managing money and financial records for individuals and organizations. Typical positions in this field include accountants, financial analysts, auditors, and treasurers. These professionals ensure accuracy in financial reporting, compliance with regulations, strategic planning for fiscal health, and effective investment management. Key characteristics of these jobs include a strong foundation in mathematics, attention to detail, and analytical skills. They often require certifications and a grasp of complex financial legislation. The goal is to maintain the financial integrity and contribute to the economic stability of their employer or clients.
