Service Tech Manager | Winfield, KS

Detailed Information

  • Location: Winfield, KS

  • Company: Webster Combustion Technology

issues are satisfactorily resolved utilizing engineering, manufacturing and other departments as needed. Responsibilities · backss customer needs and resolve issues or schedule technician visits as required. · Work with accounting to properly account for and bill all expenses associated with Service jobs.

· Develop and deliver training for the service technicians. · Be actively involved in hiring and training of new service personnel. · Make design recommendations that will reduce problems in the field and lower costs. · Maintain well organized written reports and project records in such a manner that the results can be analyzed and used by others. · Maintain a neat, clean, orderly and

functional work area at all times, ensure compliance with all safety rules and standards. Requirements · Previous experience in the Asphalt/Boiler industry A MUST!

· Possess excellent people management skills/leadership skills/time management/organization skills. · Ability to work under stressful conditions and have good problem solving. · Ability to identify problems and provide good solutions for the same. · Possess excellent written and oral communication skills. · Possess an electrical and electronic knowledge base, proven mechanical abilities with basic assembly and wiring knowledge and use of hand tools. · Ability to follow safety rules with a focus on Quality. · Travel as needed

to resolve issues at customer sites, assist in start-ups, and perform field service and burner application testing.

· Interact with customers positively to resolve field problems, satisfy the needs of customers while minimizing the costs and liabilities of the company. · Ability to turn customer feedbacks into R&D Roadmap. · Demonstrate in-depth knowledge in combustion designs, including methods for improving stability, emissions, efficiency, firing rate control, and cost. Markets Served · Asphalt & Aggregate Drying · Fluid Heating · Steam & Hot Water Generation $85k - $95k a year

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