Core System Administrator | Onalaska, WI

Detailed Information

  • Location: Viroqua, WI

  • Company: Citizens First Bank

responsible for the efficient administration, training, and optimization of all Fiserv products. This role involves training, education, setting up new users, enhancing operational efficiencies, and collaborating closely with various stakeholders, including the IT Steering Committee, operations teams, and front-line staff.

The successful candidate will also play a vital role in implementing new Fiserv products and educating the organization on their functionalities. PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES: 1. Fiserv Product Administration: a. Oversee and administer all Fiserv products, ensuring optimal utilization and efficiency within the organization b. Perform user setup, configuration,

and maintenance of the Fiserv products and associated systems2. Training and Education: a. Develop comprehensive training programs for new and existing staff to ensure a deep understanding of Fiserv products and Treasury Management Servicesb.

Conduct training sessions for smaller groups, providing hands-on guidance and support to enhance user proficiencyc. Assist in onboarding new business online banking customers with educational outreach and training on products enrolled by the customer3. Efficiency Improvement: a. Analyze current practices and workflows to identify opportunities for improving operational efficiencies using Fiserv productsb. Collaborate with cross-functional teams to

implement efficiency-enhancing strategies4. Collaboration and Communication: a.

Work with Fiserv representatives and manage scheduled releases with communication to the bankb. Facilitate meetings and discussions to drive collaboration and effective communication among stakeholdersc. Work effectively with IT managed service provider to ensure smooth transition with product updates/implementationsd. Regular attendance at all IT Steering Committee meetings5. Front-Facing Leadership: a. Act as a front-facing individual to lead the implementation and integration of new Fiserv products within the organizationb. Assist the operations department in maintaining uninterrupted service and support, when necessary SECONDARY DUTIES AND RESPONSIBILITIES: · Functions as a fill-in for the Operations Department as-needed.

· Assists with special projects as needed. · Performs other duties as assigned. ROLE QUALIFICATIONS: Education · High school diploma or general education degree (GED) Experience · A minimum of 5 years of prior banking experience· Proven experience in administering and optimizing Fiserv products within a corporate setting· Strong knowledge of remote deposit capture, ACH, and related financial technologies· Experience in project management, product implementation, and release coordination Other Skills and Abilities · Excellent communication and interpersonal skills, with the ability to effectively train and educate staff· Flexible and adaptable to changing priorities and requirements in a fast-paced environment PERKS OF WORKING WITH US: Competitive wage Year-end bonuses Discretionary profit share CD contribution 3% safe harbor contribution to 401k Fully comprehensive benefits package Family-oriented culture and teams Community involvement and Volunteer PTO Bank-sponsored get-togethers outside of work All-staff training and celebration days And so much more!

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