Technical Support Representative | Springfield, MO

Detailed Information

  • Location: Springfield, MO

  • Company: Digital Monitoring Products

a quick and accurate solution to a variety of issues that our dealers face while installing and servicing electronic burglary, fire and access control products. Qualifications: Excellent verbal communication skills; able to convey competence, confidence and empathy over any means of communication.

Demonstrated proficiency in typing. High degree of accuracy/detail oriented. Ability to troubleshoot or problem solve. Ability to learn technical materials quickly. Responsibilities: Answer technical questions through any means of communication. Makes customers and their needs a primary focus of their actions; developing and sustaining productive customer relationships. Finds solutions, does

not leave callers without a resolution or steps to resolution. Demonstrates job excellence by taking detailed notes of everything that happens during their calls.

Verifies answers are correct by testing or checking documentation. Develops knowledge of security industry and its products through dealer interaction. Apply your talent. Make a difference. Enjoy the rewards. Apply online at /careers. EOE/Vet/Disabled Job Posted by Applicant Pro

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