Location: Detroit, MI
Company: Focus Technology Solutions
Services practice offers a full range of services, whether a client has an existing IT department that's looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered. Inquire today about this exciting opportunity to take your career to the next level!
Some responsibilities include but are not limited to the following: Serves as a first point of contact for all technical support issues Travels to assigned customer sites, approximately 50% of the time, and works remote the remainder of the time Provides technical support to resolve network issues, configuring operating systems, as well as remote desktop connections to
provide immediate support to customer end users Maintains network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers Diagnoses and troubleshoots software and hardware problems; helps customers install applications and programs Monitors ticketing system and ensures tickets are addressed in a timely fashion Delivers a high level of customer service responding to customers quickly and comprehensively Assumes flexibility with rotating schedules providing on-call support, as assigned All other duties, as assigned Skills: Level 1-2 help desk experience required; level 3 preferred Strong knowledge and proficiency with Microsoft Office products (Word, Excel,
Power Point), networks and systems such as HP and Dell Experience with LAN, WAN, and WLAN technologies Knowledge in implementation and troubleshooting network devices Configures and troubleshoots VPNs for end user access Experience working with diverse environments Maintains a high level of professionalism and a courteous demeanor Strong written and verbal communication skills Exceptional customer service skills to engage and service customers efficiently and effectively Strong organizational, multi-tasking, detail-oriented, and time management skills Positive teamwork skills and ability to maintain a high level of confidentiality Education and Experience: 3+ years of IT experience in a consulting environment, preferably with a Managed Services Provider Windows server, Windows desktop experience and knowledge of Microsoft Office Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory Exceptional customer service skills with both on site and remote IT experience Industry certification(s) preferred Bachelor's degree from a four-year college/university in a related field, preferred
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs refer to positions within the Information Technology sector, where professionals focus on computer-based systems. These roles can range from software development, network administration, and cybersecurity to data analysis and IT support. IT jobs often feature continuous learning due to the fast-paced nature of tech advancements. Additionally, they may offer flexibility with options for remote work and have a significant emphasis on problem-solving and innovation. As technology becomes increasingly integral to all industries, IT jobs are in high demand and often offer competitive salaries.
IT jobs, short for Information Technology jobs, encompass a broad range of roles focused on the creation, management, and support of computer-based information systems. These roles typically include software development, system integration, data analysis, network administration, and cybersecurity. The field is known for its fast-paced nature, constant evolution with emerging technologies, and high demand for skilled professionals. IT jobs often offer flexibility, competitive salaries, and opportunities for both technical and creative problem-solving. With technology being integral to virtually all industries, IT professionals can work in diverse environments from tech startups to large multinational corporations.
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
