Location: Toledo, OH
Company: Signature Bank N.A.
calls/questions within a call tracking database and assigns tickets to IT team as needed. Essential Duties and Responsibilities: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performs the file update and posting process on the Bank's primary software system (Silverlake) Manage the export and save of the FIS CD-ROM statement files at month end. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, instant messages and in person requests for assistance from users experiencing issues with
hardware, software, networking, and other computer-related technologies. Interviews users to collect information about an issue and leads users through diagnostic procedures to determine the source of error.
First line of support for problem resolution. If unable to provide a quick solution, log the call and transfer to the appropriate Information Technology personnel. Follow-up on all calls after a resolution to make sure the user is completely satisfied before closing the call. Logs and tracks calls using problem recognition, research isolation, resolution and follow-up for routine user issues, referring more complex problems to supervisor or Information Technology staff. Analyzes and
evaluates incident reports and makes recommendations to reduce help line incident rate.
When appropriate, assists IT team with managing users' requests received via the Electronic Security Form process. Assist with installation of personal computers, Laptops, software, and peripheral equipment. Provide maintenance support of any equipment. Competencies: Ethical conduct Technical aptitude in computer software programs Accuracy and thoroughness Consistency and reliability Receptive listener and good communicator Ability to work independently Responsive and flexible to o ther duties as assigned on an intermittent or regular basis as needed. Position Type / Expected Hours of Work: This position is classified as hourly non-exempt by the Fair Labor Standards Act (FLSA).
This position typically operates after the bank's normal business hours of Monday - Friday 12:00 pm - 8:00/9:00 pm. Additional hours may be required, including approximately 12-15 hours per month.
IT jobs refer to positions in the Information Technology sector, which encompasses a vast array of roles focused on the creation, maintenance, and support of computer systems and networks. These roles include but are not limited to software development, systems analysis, network engineering, and cybersecurity. IT professionals often possess strong problem-solving skills, an aptitude for continuous learning due to the fast-paced evolution of technology, and the ability to adapt to new tools and practices. Their work is crucial for businesses as they ensure the efficient operation of digital infrastructures that support various organizational functions and safeguard data.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs refer to employment within the field of information technology, an industry centered on the creation, maintenance, and support of computer systems and networks. Characteristically, these roles demand technical expertise in areas such as software development, cybersecurity, and data analysis. IT professionals are typically required to quickly adapt to new technologies and solve complex problems, often working in dynamic, fast-paced environments. The sector is known for its diverse career opportunities and has become essential across virtually all business sectors, reflecting the critical role technology plays in modern society.
IT jobs refer to positions within the Information Technology sector, where professionals focus on computer-based systems. These roles can range from software development, network administration, and cybersecurity to data analysis and IT support. IT jobs often feature continuous learning due to the fast-paced nature of tech advancements. Additionally, they may offer flexibility with options for remote work and have a significant emphasis on problem-solving and innovation. As technology becomes increasingly integral to all industries, IT jobs are in high demand and often offer competitive salaries.
