Location: Des Moines, IA
Company: TMC Transportation
innovation and dedication to quality and customer service, then join us in our Destination of Excellence. TMC Offers: Competitive Salary Comprehensive Benefit Package 401(k) Plan Employee Ownership - ESOP! TMC Transportation has an immediate full-time opening for a System Support Technician working out of our office in Des Moines, Iowa.
PRIMARY FUNCTION: The System Support Technician monitors and maintains the computer systems and networks within the company. This position is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits. It is crucial to ensure correct running and maintenance of the IT systems. DUTIES AND RESPONSIBILITIES: Installing
and configuring computer hardware operating systems and applications Monitor, support, and maintain computer systems and networks Provide support, including procedural documentation and relevant reports Troubleshoot, diagnose, and solve hardware or software faults Comprehensibly communicate through various methods to staff to help set up systems or resolve issues Set up new users accounts and profiles Part replacements as needed Prioritize, manage, and assist IT help desk in a quick and timely manner Establish rapport with customers and other professionals, such as Developers and DBAs.
Test and evaluate new technology Conduct safety checks on computer equipment Other duties and responsibilities as assigned Associated topics: client support, desk, excel, help desk, msword, support, system support, technical support, technical support specialist, troubleshoot
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs refer to employment within the field of information technology, an industry centered on the creation, maintenance, and support of computer systems and networks. Characteristically, these roles demand technical expertise in areas such as software development, cybersecurity, and data analysis. IT professionals are typically required to quickly adapt to new technologies and solve complex problems, often working in dynamic, fast-paced environments. The sector is known for its diverse career opportunities and has become essential across virtually all business sectors, reflecting the critical role technology plays in modern society.
IT jobs refer to positions focused on the creation, maintenance, and support of computer systems and networks in various industries. These roles can include software development, network architecture, system administration, cybersecurity, information systems management, and technical support. Characteristically, IT jobs require a blend of technical skills, problem-solving abilities, and a continuous learning mindset due to the fast-paced nature of technological advancements. They often involve working with complex systems and data, necessitating attention to detail and a methodical approach to work. Additionally, collaboration with other professionals and clear communication are key, as IT roles typically support businesses in achieving strategic goals through technological solutions.
competitive salaries, a robust benefit package, matching 401K retirement savings plan, continuous training opportunities, and career advancement. Access Systems was founded in the Midwest in 1986 and has grown to be one of the largest independent technology dealers.
We have the resources and rewards of a larger company, but the feel of a smaller organization. Culture is critical to employee and customer satisfaction. We have created an environment where our words align with our actions. Our culture is the right mix of drive and playfulness that encourages our team members to achieve personal and professional goals while having fun along the way. As an IT Help Desk Professional, you'll
have the opportunity to work in our state-of-the-art network operations center with a team of IT technicians. We offer training, advancement opportunities, a great team and company culture, and a competitive salary based on experience, $50-65k.
Responsibilities: Provide friendly and efficient technical support to end-users, resolving various IT issues. Build strong relationships with customers by resolving service problems and ensuring their satisfaction. Establish solid relationships with all departments and colleagues. Proactively monitor, maintain, and troubleshoot servers, workstations, and other IT systems to minimize downtime and disruptions for our customers. Complete documentation
and time tracking to ensure efficient and effective resolution of technical issues.
Qualifications: Strong commitment to providing excellent customer service and ensuring customer satisfaction. Exceptional written and oral communication skills to build long term customer relationships. Minimum of two years of related experience or equivalent education. Familiarity with support and troubleshooting of various IT environments. Harnessing the aptitude to learn in a fast-paced environment. Benefits: Medical, Dental, Vision Insurance Matching 401(k) Retirement Savings Plan Paid Time Off and Holidays Company-Paid Long-Term Disability Insurance Initial and Continuous Training Opportunities for future growth Career Advancement Opportunities Company Events Access Systems is an Equal Opportunity Employer.
Job Type: Full-time Job Location: Onsite - Waukee Office
