Location: Davenport, IA
Company: QCR Holdings
equipment to ensure optimal performance. Desktop Support Technician troubleshoots problem areas (in person, by desktop remote, phone or e-mail) in a timely, professional, and accurate manner while maintaining regulatory compliance, and provides end-user assistance as required.
Ideal candidates would have o ne year of corporate desk side support experience supporting and Windows 10. Experience using Active Directory. Experience supporting Microsoft Office 2016/Office 365, MS Teams. Experience troubleshooting wireless connectivity issues. Superior customer service skills. Experience with basic printer support. Experience using ticketing systems/ITSM tools. Experience with HP hardware. QCR
Holdings, Inc. is a relationship-driven organization and a multi-bank company, which services the Quad Cities, Cedar Rapids, Waterloo/Cedar Valley, Des Moines/Ankeny, and Springfield, Missouri communities through its wholly owned subsidiary banks, and also engages in commercial leasing through its wholly owned subsidiary, m2 Lease Funds, LLC based in Milwaukee, WI.
Pre-employment credit check, background check, and drug screen is required.
software tools, be highly efficient, and must be willing to work in an environment that is fast-paced with set delivery schedules. This person will either generate publication data for incorporation technical documentation by researching engineering data that may come in the form of engineering prints, Service Bulletins, or Changes in Design; or develop Automotive/Heavy equipment troubleshooting, operator and maintenance manuals for technical publications utilizing customer-supplied source material.
PRIMARY DUTIES & FUNCTIONS : Authors technical documentation from source material gathered from engineering resources and/or develops automotive/heavy equipment troubleshooting, operator and
maintenance manuals. Interfaces with engineers, technical writers, product specialists and technicians. Ability to interpret blueprints and detailed engineering specifications is required.
Must be proficient with a personal computer and various software including desktop publishing, spreadsheet, word processing, illustration, and database programs. Strict adherence to using Quality Assurance Plans and Standard Operating Procedures. JOB SPECIFICATIONS : Requires High School diploma, in addition to vocational, career, or related technical studies in technical writing or other engineering discipline along with 3 to 5 years Technical Writing experience preferred. Must have a strong understanding
of hydraulic, electrical and mechanical systems and components, to include testing and troubleshooting.
Familiarity with heavy equipment, construction and agriculture product lines is desirable. Knowledge of Technical Documentation to include but not limited to Repair/Service Manuals, Operator Manuals, and Installation Procedures. Must be proficient in desktop publishing software including Arbortext, Frame Maker and/or In Design. Extremely well organized and must be extremely detailed oriented. " High visibility" position--must have expert communication and computer skills and the ability to effectively work with internal and external customers.
Can multi-task and be flexible to work when " peak" volume periods are encountered. Must be able to work to established program schedules, provide reports, and coordinate with global suppliers on an as-needed basis. Must be willing to travel occasionally for on-site customer validations. GGS offers a competitive salary and benefits package including medical, dental and vision benefits, as well as 401(k) plan with company match and tuition reimbursement. GGS Information Services is an Equal Opportunity Employer. The objective of the Company is to recruit, hire, train and promote into all job levels, the most qualified applicants without regard to race, color, religion, interaction, national origin, age, disability, military service, marital status or interactionual orientation.
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