IT Helpdesk Support Assistant | Broken Arrow, OK

Detailed Information

  • Location: Broken Arrow, OK

  • Company: Zeeco

learning from level 2 positions. Must be physically able to move large desktop computers as well as walk to all buildings on campus. Act as the primary customer contact for incoming technical issues Gather required information and logs it in the ticketing system Implement known solutions Provide initial troubleshooting of hardware, software, & Windows Provide a pleasant experience for end users Setup, support, & recover hardware from the environment Reimage computers, install software, process workflows Job Qualifications: A+ Certification Preferred 1+ years of relevant work experience Technology Savvy, Keyboarding, Troubleshooting, Customer Service Microsoft Office Proficiency, Multitasking, Research Difficult Issues Job Posted by Applicant Pro

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