Location: Logan, UT
Company: Elitechgroup
complex issues efficiently for customers and Management. Essential Duties and Responsibilities Act as a Second-Level support for more advanced technical issues encountered by end-users, other Technical service team members, and system Analysts. Ensure company and department polices are being followed and that they accurately reflect the procedures being performed.
Assist in the development and maintenance of Technical Support's customer base. Develop and implement techniques and procedures to ensure quality service and improve customer satisfaction with the Technical Support department. Expeditiously dispatch service or training when needed. Communicate troubleshooting steps used, possible
resolutions, and parts required to other Technical Support team member's and management when necessary. Ensure prompt handling and follow through for all customer calls with Appropriate final resolutions that are acceptable for the customer and El ITech Group.
Report critical issues, unresolved issues, and unsatisfied customers to the Commercial operations manager. Prepares appropriate sales documentation for orders obtained. Send appropriate paperwork to the following areas for processing, customer service, finance, and training department. Continuously improve troubleshooting skills, customer tools, and department workflow to increase customer satisfaction. Provide telephone support
to customers and field personnel when required. Assist Commercial Operations Manager with developing troubleshooting plans, and training plans for Technical support employees.
Look at ways to improve overall flow of department and any improvements of documents. Provide the commercial operations Manager weekly, monthly, quarterly basis. Call logs, trend reports, reports for the Monthly CAT meeting, weekly call review. Keep Commercial Operations manager apprised of inventory levels of supplies, reagents and parts, of any shortages or supply interruptions. Communicate all instrument leads, reagent pricing quotes to Commercial Operations Manager, and assist with any service quotes or service quotes to customers who do not have service contracts.
Works with Commercial Operations Manager to maintain any Technical support notices, and work with QA on change orders and getting them through the process. Travels to customer's sites for training. Understand the importance of CLIA, COLA, JACO and how and why it effects the customer's laboratory. Assists with related special projects, as required. Qualifications Education and/or Experience Bachelor's degree or equivalent preferably in science or medical related area. Strong leadership and interpersonal skills Strong knowledge of Excel, Outlook, Power Point and Word a plus.
Job Posted by Applicant Pro
of at least 1 EMR system Must have your own computer, current ICD-10 coding book (or online version) and reliable high speed internet Preferred: Clinical experience (RN, PT, OT, ST) OASIS certification (COS-C, HCS-O or equivalent) 1+ year of home health coding/review experience availability to work some weekends.
Details of the job: Input ICD-10 codes, following coding guidelines Review OASIS backssment and make recommendations following OASIS and home health guidelines Requires excellent written and oral communication skills Requires attention to detail Willing to learn multiple EMRs Ability to work independently and complete tasks timely If you are interested and are qualified, please send resume to xyz X@code-it- or apply on our website at http: ///consulting-services-apply-for-a-job
technical documents. Qualified applicants will typically possess the following: Bachelor's degree, preferably in an English, Marcom, or Engineering discipline. 1-2 years technical writing experience preferred, ideally within a manufacturing industry. This position is based in house and does not support remote work. Job Posted by Applicant Pro
Utilizes all forms of communication and contact to assist in the resolution of hardware, software, operator, and reagent issues effectively and efficiently. Accurately records customer information and details of all customer communications. Assists in the development and maintenance of Technical Support's customer database.
Provides technical assistance to other departments including Field Service, Instrument Specialists, and Service. Expeditiously dispatches service or training when needed. Communicates troubleshooting steps used, possible resolutions, and parts required to other Technical Service team members when necessary. Monitors end users during the post-installation phase to ensure
customer satisfaction and end-user competency. Reports critical issues, unresolved issues, and unsatisfied customers to the supervisor. Continuously improves troubleshooting skills, customer tools, and department workflow to increase customer satisfaction.
Participates in Product Development Reports industry and market trends to manager and product managers. Reports customer expectations and requirements for successful products to manager. Assists in product evaluations and validations. Assists in the development of tools used by customers and other Departments. Creates and/or Maintains Revenue Opportunities Prospects and communicates all equipment leads to the appropriate Regional Business
Manager. Promotes all products and services, including Service Contracts.
Capitalizes on relationship opportunities to promote other products. Provides Technical expertise by assisting the Sales Executive in the sales process, when requested. Qualifications Education and/or Experience Associate's degree in Laboratory Medicine; or HEW certification with 3 or more years of laboratory experience. Advanced knowledge of laboratory statistics and methodologies is required. ASCP Certificate or related license is preferred. Job Posted by Applicant Pro
phone, and ticket system communications. This position is Monday through Friday between the hours of 6:00 AM and 7:00 PM, and the occasional Saturday will be required (on-call or in-office basis), with eligibility to work some remote days after a three-month probationary period.
Comp TIA A+ Certification required within 6 months of hire Who is Fox? After working in the pest control industry for years, brothers-in-law Mike Romney and Bryant White opened the first Fox Pest Control branch in 2012. They founded their company on the belief that hard work and integrity would enable them to grow their business successfully -- and they were right! Fox is a rapidly growing, Top 15, nationwide
pest control company with 30+ locations in over 15 states. Fox was recently awarded and recognized as one of Inc. 5000's " Fastest-growing Private companies.
" At Fox, our mission is to develop confident leaders who provide outstanding service through meaningful relationships. Relationships First. Service Always. What we offer Pay starts at $17.00 - $20.00/hr Reimbursement for completed certifications and paid continuing education during work hours Raises given for completed certifications DAY 1 Health Insurance including Medical, Dental, and Vision for full-time employees DAY 1 401k with a generous company match and no vesting period PTO after just 30 days for Full-time individuals
Paid Holidays are offered at the date of hire Paid Sick leave and Bereavement for FT/PT employees Empowering and positive workplace culture Strong potential and room for growth with an Individualized Leadership Plan for every team member Paid hands-on training opportunities A day in the Life of an IT Support Specialist II Each day you'll be surrounded by people who love their job and are adamant about helping coworkers with their technical issues.
Taking support tickets as a team and supporting one another is what this position is all about. As a level II, you will regularly train other support staff and encourage them to develop their skills. Special projects will be assigned by the Support Manager regularly to enhance learning, gather and analyze data, improve processes, and build team relationships.
Being reliable, coachable, taking initiative, and having a great attitude will set you up for success in this position. What is Needed to be Successful? High School/GED or better (required) Minimum 1 year of IT helpdesk experience (required) Comp TIA A+ Certification (required or able to obtain within first 6 months) Experience in Google Workspace and Microsoft Office (preferred) Apple Certified Support Professional (preferred) Understanding of basic troubleshooting theory Understanding of computer hardware and software Great communication skills both written and verbal Own a Smartphone Self-driven with a good attitude Authorized to work in the United States Equal Employment Opportunity In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Fox Pest Control will be based on merit, qualifications, and abilities.
Fox Pest Control does not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, ancestry, citizenship status, interaction, interactionual orientation, gender identity, marital status, age, disability, military service, veteran status, genetic information, or any other characteristic protected by law.
