Location: Herndon, VA
Tier 2, 3 and 4 support. The position requires a driven, self-starter with a customer service mindset willing to provide solutions to the customer with minimal downtime. Previous experience should revolve around supporting printers or field support services.
This position requires a current and active TS/SCI with polygraph security clearance. We do not have the ability to sponsor candidates for clearance processing. Primary Responsibilities Provides technical support and customer service to the organization's users of computer applications and hardware (e. g. PCs, servers, mainframes) Answers questions regarding system procedures, online transactions, systems status and downtime procedures;
may be located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems.
Maintains a troubleshooting tracking log ensuring timely resolution of problems. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience. Requires conceptual and practical expertise in own area and general knowledge of related areas. Has knowledge and executes of best practices utilizing excellent oral and communication skills. Must be able to explains complex concepts in simple terms. Acts as a resource for other team members; may lead projects and provide
or coordinate solutions with other teammates. Solves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies. Basic Qualifications Active TS/SCI security clearance with polygraph BA/BS Degree and 4+ years of IT experience Additional experience may be substituted in lieu of a degree Experience should be focused on supporting printers and/or field support services Preferred Qualifications Experience with System Administrator rights on client IT system Security + certification Pay Range: Pay Range $108,550.00 - $196,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Original Posting Date: 12/11/2023 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
For more details: jobs-search. org/technology_herndon-c449870/senior-technical-support-analyst-security-clearance-required-herndon_i1971540369
IT jobs refer to positions in the field of Information Technology, a sector dedicated to computing technology, telecommunications, and data management. These jobs typically involve the design, development, implementation, support, and management of computer-based information systems. Key characteristics of IT jobs include a focus on problem-solving, continual learning due to rapidly evolving technologies, and a blend of technical proficiency with soft skills like teamwork and communication. Roles can range from software developers and system analysts to network engineers and cyber security specialists, all contributing to the technological backbone of modern businesses.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
We are seeking a Mid-Level IT Analyst with strong system administration skills to be part of a dynamic team. Metron Aviation is a collaborative environment that fosters advanced research, concept exploration, product development and support and interaction with the nation's leading aviation subject matter experts.
Metron Aviation prides itself on a work environment where employees can succeed. Contingent upon contract award Responsibilities: Be a key member of the world-wide support team, interfacing with customers (phone, e-mail, video conferences) on a regular basis, including answering helpdesk calls for triage and/or resolution Understand and suggest improvements to installation
and configuration procedures Contribute to and maintain system standards. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verify completion of scheduled jobs such as backups.
Monitor and troubleshoot daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Develop and maintain operational
or other procedures. Ability to write and troubleshoot Linux BASH scripts is required Linux RPM/YUM processes - building new packages, maintaining/updating existing packages and managing software distribution repositories Troubleshooting of Oracle RAC and Mongo DB database clusters Troubleshooting of Cisco Switches, Kemp Load Balancers and Forti Gate Firewalls Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
Server maintenance and troubleshooting as required. Customer facing support will be required. Candidate should have excellent communication and customer service skills. Requirements: Bachelor's degree in a computer related field 4+ years of experience with the following: Linux - Red Hat and Cent OS required Switches, routers and/or firewalls Foreman, Saltstack & ansible Ability to write and troubleshoot Linux BASH scripts is required Fluent in Spanish Basic Mongo DB and Oracle knowledge Red Hat or Cisco certifications a plus VMWare & Nutanix plus Enterprise storage (Net App and Nimble a plus) Excellent problem solving, issue identification, analytical and technical documentation skills Able to work independently and productively under pressure Strong interpersonal skills and ability to work well in a team environment Metron Aviation, Inc.
is an Equal Opportunity Employer EOE M/F/D/V Job Posted by Applicant Pro
re-award ed program for Helpdesk Specialist II with an active Top Secret or Secret Clearance for a Do D customer at Herndon, VA.
The Helpdesk Specialist will support an IT Service Desk to provide end-users IT remediation and support to allow I2TS partners to effectively leverage the full capabilities of the available IT services and capabilities in direct support of the mission.
The Service Desk serves as the primary point of contact for the delivery of IT services for the Agency by receiving and responding to support requests for hardware/software and systems access. Additionally, the Helpdesk Specialist will provide assistance for all systems/applications under the control of
the I2TS. RESPONSIBILITIES The Helpdesk Specialist will support the full range of IT Service Desk functions and responsibilities to include, but not limited to; Capture and reporting of IT Service Desk support metrics Installation, configuration, maintenance, and troubleshooting for all users of the systems Maintain a web-based capability for users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy) Remote access configuration and support for users and external customers as required (supporting telework, off-site travel, and mission or contingency operations) Install, configure, maintain and troubleshoot computer peripherals Provide tracking
for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnel Provide end-user software and application support Coordinate security and situational awareness concerns with NOSC Provide technical assistance and customer support in the operations and maintenance of wireless voice and data services.
The Helpdesk Specialist will gather feedback directly from the service desk customer regarding their level of satisfaction with the service provided. Survey responses will be voluntary for customers. The survey content will be reviewed and utilized in performance reviews. Performance measures for this position focus on effectiveness, responsiveness, and overall customer satisfaction.
REQUIRED QUALIFICATIONS Four (4) to Ten (10) years of experience required. Minimum of a Secret Clearance (TS/SCI preferred) Do D 8570 IAT II certification compliance. (Sec+) COMPETENCIES Motivational Support Oral Communication Written Communication Technical Expertise Results-Oriented Teamwork Customer Service Clearance: Top Secret / Secret Defense Engineering, Inc. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, interaction, interactionual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
