HR-Processing Technical Records Specialist III | Boise, ID

Detailed Information

  • Location: Boise, ID

  • Company: Boise State University

whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Applications from individuals of all backgrounds and identities are welcomed. Learn more about Boise State and living in Idahos Treasure Valley at www.

boisestate. edu/about/Job Summary/Basic Function: Analyze and backss specialized and complex technical records issues in a lead role; determine relevant components for decision-making and problem-solving from a variety of sources; issue decision letters; perform related work. This position has the opportunity to work hybrid (a mix of in-person work from a Boise State University worksite and an alternative

work location within Idaho), upon completion of training, complete probation, and discretion from the supervisor. Candidate must be able to work on-site as needed.

Department Overview: Our unique Boise State mindset - Blue Turf Thinking - is not about doing more with less, but doing our work in ways that envision a better future, that see our students and their needs more clearly, that take new approaches to research and to service. Our strategic plan, then, isnt about adding another layer of work. Rather, as a community, we have developed clear guidelines about where we should direct our efforts going forward, allowing us to release labor that no longer serves our community. Level Scope:

Regularly works on tasks that are varied and complex. Applies full range and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.

Essential Functions: ● This is the third of three levels in the Technical Records series. This level performs as the subject matter expert and is distinguished from the Technical Records Specialist 2 by providing consultation regarding applicability and legal requirements.

Typically the lead worker in a unit and directs the work of Technical Records Specialists 1 and 2 and provides training. ● Explain priorities; resolve problems associated with staff assignments; schedule jobs to be accomplished; train staff; review work to ensure compliance with laws, regulations, and policies; ask to participate in search committees to provide recommendations of candidates for employment; provide work direction and answer questions requiring subject matter expertise; track and analyze problems with processes forms, system configurations and develop solutions for management consideration; collaborate with IT for systems use and upgrades.

● Review documents to determine appropriate actions, ensure accuracy of computations and compliance with policies and procedures; research, analyze, and resolve complex problems in processing documents; correct or reject incomplete or erroneously submitted documents; contact customers or other involved parties to explain changes, actions, and errors, or resolve problems and gain compliance; question others to obtain or verify information; approve changes and make modifications, adjustments or recalculations; backss penalty and interest; may approve and issue tax refunds; interpret, apply, and provide information on laws, rules, requirements, and procedures; compose letters to address and resolve issues; conduct one-on-one conversations with customers to resolve complex discrepancies; guide staff; collaborate with others.

● Part of a team that reviews employment actions, records, pay, and contracts. Ensures data is accurate within the state payroll system, LUMA. ● Communicate time-sensitive processing due dates and processing requirements to campus, including student hires, contract changes, separations, supplemental pay, employment record changes, and salary changes.

● Use Excel at an intermediate or advanced level to analyze data. ● Respond to customer inquiries, telephone calls, emails, and Service Now tickets. Proactively resolve issues and train other employees on best practices. ● Maintain strict confidentiality; exercise tact and diplomacy when dealing with sensitive, complex, and confidential information; display an attitude of cooperation and work harmoniously with all levels of Boise State University employees. ● Work in a team environment to apply your best self toward the organizational goals of employee engagement.

● Perform other duties as assigned. Knowledge, Skills, Abilities: ● Knowledge of administrative and clerical procedures and systems. ● Knowledge of principles and processes for providing customer and personal services. ● Ability to communicate information and ideas effectively. ● Ability to manage time and priorities for yourself and others. Minimum Qualifications: Some knowledge of: supervisory practices. Experience: records management; interpreting, applying or explaining state or federal laws, rules, and policies; researching and reviewing legal documents for compliance with laws and to identify and resolve complex issues (e.

g. court orders, contracts, ownership, deeds, trusts, tax returns); creating correspondence and documents using word processing software. Preferred Qualifications: ● Previous higher education work experience is preferred but not required. ● Possess intermediate to advanced Excel and data analysis skillsets. Salary and Benefits: Salary of $21/hr. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being.

Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at www. boisestate. edu/hrs/benefits/. Required Application Materials: Resume and Cover Letter.

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