Valid Driver's License with a good driving record JOB SUMMARY Transport guests to/from assigned destinations using property vehicle. Document all trips prior to the start of and at the conclusion of each trip. Park vehicle in designated location when not in use.
Inspect property vehicles for damage and cleanliness. Check tire pressure and fluid levels for property vehicle, and refuel as necessary. Notify appropriate personnel of any vehicle maintenance needs. Document all vehicle incidents (i. e. damages, accidents) and provide reports of incidents to manager/supervisor. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. CORE
WORK ACTIVITIES Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; exchange information with other employees using electronic devices (e. g. Nextel, pagers and two-way radios, email). Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.
Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 50 pounds; stand, sit, or walk for an extended period of time.
Perform other reasonable job duties as requested by Supervisors. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
Valid Driver's License with a good driving record JOB SUMMARYCheck figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Post cash entries into accounting
system. Assist management in training, evaluating, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Report incidents and unsafe conditions to manager; maintain awareness of undesirable persons on property premises. CORE WORK ACTIVITIES Follow all company policies and procedures; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and thank guests with genuine appreciation; anticipate and address guests' needs; assist individuals with disabilities. Speak with others using clear and professional language; prepare and review
written documents; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, quality, and/or safety. Stand, sit, or walk for an extended period of time; read and visually verify information in a variety of formats (e. g. small print). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
be available to work weekends and holidays. Process all payment methods in accordance with Accounting procedures and policies. Follow property control audit standards and cash handling procedures (e. g. blind drops). Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Transport bank to/from assigned workstation. Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring everything is in working order. CORE WORK ACTIVITIES Follow all company and safety and security policies and procedures; and report accidents, injuries, and unsafe work conditions to manager.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals.
Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Perform other reasonable job duties as requested by Supervisors. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
Specialist Level I contributes to the optimization of inventory across all segments, maximizes revenue for the company and implements inventory allocation strategies in support of the Market Execution team. The role maintains the accuracy of Owner and rental reservations, resort occupancies and overall inventory availability across multiple, proprietary systems.
It prepares critical reports used for strategic decision making. It evaluates inventory requested by wholesale and business customers and completes necessary reservations. It works directly with Resort Operations in the timely and effective resolution of owner and guest issues. Success in this position is accomplished through
an understanding of overall business operations, department policies and procedures. Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional.
Maintain confidentiality of proprietary information and protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written
documents accurately and completely; read and visually verify information in a variety of formats.
Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. CORE WORK ACTIVITIESInventory & Revenue Management Support Acquire and maintain level of knowledge and expertise, for all Inventory & Revenue Management systems and processes related to support team functions Analyze historical and future data to identify gaps and obstacles that will negatively affect our business goals.
Prepare and execute reports associated with inventory forecasts to Revenue Managers that provide a detailed summary of inventory, including arrival and departure data, to support Resort Operations staffing levels Execute, analyze, and deliver critical reports to Revenue Managers in a timely manner including, but not limited to Pace, Weekly Forecasts, Cap Audits, and additional reporting as needed Ensure all guaranteed reservations placed on special handling queues within the property management system are validated including, the daily processing of balancing inventory between the different inventory management software systems.
Maintain the daily balance of inventory availability across different inventory management software systems including, but not limited to MARSHA, PMS, Opera, by analyzing and cross-referencing the data contained in these systems Execute resolution in all applicable systems so that inventory is optimized for Revenue Managers to monetize for the organization Initiate communications with over 82 Resort Operations to ensure that inventory and reservation related data remain in balance within all inventory management software systems Capture nightly maintenance actuals from all 82 Resort Operations to ensure accurate reporting within all inventory management software systems which impact organizational strategic decisions Align with corporate directives and processes outlined, utilize tools and/or resources optimally, and implement restriction strategies effectively.
Adapt to regional nuances in support of all 82 resorts across 3 brands to efficiently produce standardized reporting data Own and manage all activities associated with booking wholesale and/or group lists including allocation of inventory into applicable mini hotels, entering guest lists and providing the front office with any applicable information to ensure a seamless check-in and check-out process.
Own and manage all Centralized Commissions for 82 Resort Operations. Communicate with Group and Rental Sales to ensure accuracy between various stakeholders Utilize multiple inventory related applications including, but not limited to IROAM, High Performance Pricing, OSCAR, MARSHA, FSPMS, Opera and CTAC to successfully perform inventory optimization Knowledge share with peers to positivity impact overall departmental results, including conducting training, job shadowing and sharing best practices.
Policies and Procedures Maintain confidentiality of proprietary materials and information. Protect the privacy and security of customers and co-workers. Follow company and department policies and procedures. Proactively research and investigate issues related to the management of inventory. Take action to rectify. Involve leadership when necessary. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors. Communication Discuss work topics, activities, or problems with co-workers, supervisors, or managers using proper discretion. Ensure regular ongoing communication within all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance, and produce desired business results. Compose routine correspondence and reports, such as e-mail, spreadsheets, etc. Effectively communicate Inventory & Revenue Management philosophies as they pertain to recommended strategies to property staff and other department stakeholders.
Working with Others Treat all employees and customers with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments, promoting an environment of teamwork. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy and confidentiality. Represent IRM cross-functionally with Resort Operations teams and other business partners as necessary. Participate in community service events sponsored by Marriott Vacations Worldwide to build teamwork and enhance community relationships such as Children's Miracle Network (CMN).
Documentation/Reporting Use computer systems and software packages to input, access, modify, store, or output information. Enter and retrieve data from computer systems using a keyboard, mouse or trackball. Utilize and create documents in excel, word, outlook and other Microsoft applications Perform tasks using the applicable Inventory & Revenue Management software. Office Equipment Transmit information or documents using mail, scanner, or facsimile machine. Operate standard office equipment other than computers such as telephone, scanner, fax, photocopier, calculator, and electronic peripherals.
Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up to ensure problem is corrected. Maintain office areas (e. g. cubicles, storerooms, conference rooms, etc. ), including calling housekeeping and maintenance when needed. Enter and locate work-related information using computers and/or other methods. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Comply with quality assurance expectations and standards. Specific Candidate Profile Education: High school diploma / G. E. D. equivalent required. College Degree preferred. Experience: Minimum one-year related work experience is required. Work Hours: Available to work a flexible schedule including evenings, weekends, and holidays. Skills/Attributes Personal Attributes Integrity Dependability Positive Demeanor Presentation Initiative Stress Tolerance Adaptability/Flexibility Interpersonal Skills Teamwork Leadership Customer Service Orientation Diversity Relations Communications Telephone Etiquette Skills English Language Proficiency Communication Writing Listening Applied Reading Organization Detail Orientation Multi-Tasking Time Management Planning and organizing Analytical Skills Computer Skills Learning General Administration Typing Filing Computer Software Moderate proficiency with Microsoft Office applications Revenue Management systems preferred#imvwcorp Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
Valid Driver's License with a good driving record JOB SUMMARY Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests.
Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to
track readiness of rooms for check-in. Anticipate and address owner/guests' service needs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
CORE WORK ACTIVITIES Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using
clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other duties as assigned. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.
Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Relocation Assistance Available CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years of experience in the housekeeping or related professional area. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures guest room status is communicated to the Front Desk
in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Ensures all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to ensure understanding. Supervises daily Housekeeping shift operations
and ensures compliance with all housekeeping policies, standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Ensures employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an --open door-- policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints. Strives to improve service performance. #LI-OE1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
be available to work weekends and holidays. Provide massage services to guests using props and/or products. backss guest needs and inquire about contraindications (e. g. allergies, high blood pressure, pregnancy) before beginning service. Escort guests to and from treatment rooms.
Arrange workstation, treatment room, and/or drapes, and check with guest to ensure guest comfort and safety throughout service. Promote and sell spa/salon services. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout
the day. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. CORE WORK ACTIVITIES Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain
positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Perform other reasonable job duties as requested by Supervisors. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e. g. Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives.
Generally, works with considerable independence, developing operating plans and related operational processes for own department and monitoring the flow of work between own department and others in alignment with broader business objectives, selecting and developing effective managers and work teams, and managing own organization through reliable systems and processes. Specific Job Summary (describe the nature and purpose
of the position)Responsible for collaborating directly with internal stakeholders to design, develop, and deploy reporting solutions that transform data into consumable and actionable resources for business leaders.
Responsible for overseeing process improvement initiatives to support the Architecture & Construction (A&C) business function, documenting processes, and collaborating with stakeholders to drive alignment and efficiencies. Responsible for the operational oversight of the project management platform as well as process improvement and reporting initiatives. Oversees and provides guidance to one direct report, as well as to 3rd party consultants. Expected Contributions Develops
operating plans and workable business processes for own department in alignment with function strategy.
Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress, and results. Typically influences the work of cross-functional or extended teams. Responds to, solves, and makes decisions on business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization. Works to enhance the organization's capabilities through effective staffing and development of others by: Anticipating staffing requirements by comparing business needs with strengths and weaknesses of existing staff.
Use appropriate MVW interviewing tools to hire the best managers available from inside or outside. Setting and maintaining high standards for team and individual performance. Providing timely coaching and feedback. Making and rewarding distinctions in performance. Assists more senior associates in achieving business results by: Acting in a consultative fashion to implement programs impacting the broader organization. Assisting in the development and communication of broader organizational goals.
achieving results against budget within scope of responsibility. Taking calculated risks to move the department or team forward. Developing and using systems to organize and keep track of information. Balancing the interests of own group with the interests of the organization. Working with others to identify and remove barriers to success. Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge. Performs other duties as appropriate. Specific Expected Contributions (including duties and responsibilities)Define, Develop, and Execute Reporting Solutions Partner with various stakeholders to determine their reporting needs and translate them into user-friendly outputs.
Work collaboratively with other team members and associates to understand business requirements for reports, then implement, test, and deploy effective reporting solutions. Understand the components of the existing reports and modify existing reports to accurately backss, utilize, and deliver accurate and appropriate reports to meet business requests. Utilize business acumen and data architecture knowledge to determine if requests can be delivered from existing reports or tools.
Define, Develop, and Execute Process Strategies Engages with business stakeholders to clarify and prioritize potential opportunities across multi-discipline processes. Establish and lead project teams in defining and implementing process and system solutions. Identifies and formalizes business requirements and challenges into formal evaluation metrics. Clearly communicate the status of process initiatives to stakeholders and senior executives Develop process metrics and reporting to ensure lasting improvements.
Oversee Project Reporting Systems Identify project management technology strategies that support the evolving needs of the business. Analyze business requirements and engage technical resources to determine system requirements. Develop project plans and schedules which form the roadmap for system enhancements. Oversee all aspects of the project management system, including coordination with and management of 3rd party resources. Provides leadership and direction to system administration resources, ensuring a high level of support. Establish processes and procedures for ongoing support of project management tools, including evaluation, implementation, testing, and training.
Develop and implement training plans as needed to ensure consistency in the use of PMI system tools. Implement tools to support labor management, budgeting, forecasting, and project scheduling. Candidate Profile Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows: Generally, a professional position requires significant knowledge and experience in one or more disciplines and/or business operations as well as associate management experience.
A college degree and/or relevant experience are generally required. Specific Candidate Profile Education: Bachelor's degree from an accredited university Experience Minimum of 5 years of relevant work experience in reporting and data analysis Advanced proficiency in business reporting tools Advanced proficiency and experience delivering Share Point and Office365 solutions (e. g. Excel, Power BI, Power Automate, Power Apps, etc. )Skills/Attributes Passionate about creating efficiencies and delivering results. Ability to translate requests into meaningful dashboards and reports.
Self-starter with a strong sense of urgency Flexibility to adapt to changing requirements. Highly developed and effective verbal and written communication skills Delivers high-impact presentations and develops persuasive and convincing communications. Comfortable with large amounts of data and use of data analytics tools Strong project management and collaboration skills Possess an exceptional work ethic, detail-oriented, and competitive in a self-directed environment. Must have a positive attitude and be energetic. Must have integrity; be confident and trustworthy with a genuine concern to balance both the company and the customer needs.
Must have ability to quickly build rapport and trust. #LI-SW1#imvwcorp Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads.
Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business
opportunities (i. e. reloads, referrals, additional sales). CANDIDATE PROFILEEducation and Experience Required: High school diploma or GED Proficiency in English Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law Preferred: One-year related experience Successful Candidates Will Be Willing To: Must be willing to work weekends and holidays as required by business needs JOB SPECIFIC TASKSBuilding and Maintaining Customer Base Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
Follow up on referrals/leads
from owners. Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e. g. reloads, referrals). Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities. Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings. Giving Sales Presentations Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport. Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation. Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site. Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized. Practice and continue to develop and improve sales script and presentation. Ensure clear understanding of finance options and present as an approach to ownership. Prepare for daily appointments (e. g. review tour sheet, owner history, presentation details, etc). Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor. Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
Use, demonstrate, and/or coordinate virtual tour (e Tour) software for guests. Conducting and Managing Business Transactions Assure complete and accurate processing of documents pertaining to sales. Review details of contracts with prospective owners and Owners once they decide on purchase. Thoroughly review loan applications and financial documents with the customer and ensure completed properly. Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality. Complete purchase summary worksheet at end of each sale. Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities. Providing Service to Others Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information. Leverage resources for providing service to guests and Owners (e. g.
Vacation Ownership Advisors) in an effective manner. Other Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments. Demonstrate total understanding of the culture and processes of the organization. Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e. g. Sales Manager Coaches, Guests, Owners). Participate in formal training sessions offered by management team. Attend daily huddles and regularly scheduled team/manager meetings. Assist in the development and mentoring of other Sales/Membership Executives as requested.
Maintain an awareness of current events (e. g. news, sports, pop-culture) and information on site locations to enable and promote customer relationship building. Perform other duties as assigned. Understand and abide by state and federal regulation around all sales and/or marketing activity (i. e. Do Not Call Lists, State registrations, Exemptions, etc). COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICSLeadership Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values. Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Managing Execution Driving for Results - Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively. Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions. Learning and Applying Personal Expertise Applied Learning - Seeking out and making the most of learning opportunities to improve performance of self and/or others. Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback. Applied Business Knowledge - Evaluating market dynamics, enterprise level objectives, and important aspects of the business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
Aligning individual and team actions with strategies and plans to drive business results. Basic Competencies Job Specific Computer Skills - Using computer hardware and software specific to job (e. g. MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology). Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Writing - Communicating effectively in writing as appropriate for the needs of the audience. Functional Job Family Competencies Devising Sales Approaches and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences. Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers' cues.
Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients. Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role. Supporting Sales Implementations - Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.
Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers' business strengths, weaknesses, and key issues that can inform sales strategies and plans. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads.
Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business
opportunities (i. e. reloads, referrals, additional sales). CANDIDATE PROFILEEducation and Experience Required: High school diploma or GED Proficiency in English Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law Preferred: One-year related experience Successful Candidates Will Be Willing To: Must be willing to work weekends and holidays as required by business needs JOB SPECIFIC TASKSBuilding and Maintaining Customer Base Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
Follow up on referrals/leads
from owners. Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e. g. reloads, referrals). Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities. Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings. Giving Sales Presentations Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport. Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation. Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site. Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized. Practice and continue to develop and improve sales script and presentation. Ensure clear understanding of finance options and present as an approach to ownership. Prepare for daily appointments (e. g. review tour sheet, owner history, presentation details, etc). Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor. Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
Use, demonstrate, and/or coordinate virtual tour (e Tour) software for guests. Conducting and Managing Business Transactions Assure complete and accurate processing of documents pertaining to sales. Review details of contracts with prospective owners and Owners once they decide on purchase. Thoroughly review loan applications and financial documents with the customer and ensure completed properly. Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality. Complete purchase summary worksheet at end of each sale. Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities. Providing Service to Others Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information. Leverage resources for providing service to guests and Owners (e. g.
Vacation Ownership Advisors) in an effective manner. Other Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments. Demonstrate total understanding of the culture and processes of the organization. Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e. g. Sales Manager Coaches, Guests, Owners). Participate in formal training sessions offered by management team. Attend daily huddles and regularly scheduled team/manager meetings. Assist in the development and mentoring of other Sales/Membership Executives as requested.
Maintain an awareness of current events (e. g. news, sports, pop-culture) and information on site locations to enable and promote customer relationship building. Perform other duties as assigned. Understand and abide by state and federal regulation around all sales and/or marketing activity (i. e. Do Not Call Lists, State registrations, Exemptions, etc). COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICSLeadership Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values. Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Managing Execution Driving for Results - Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively. Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions. Learning and Applying Personal Expertise Applied Learning - Seeking out and making the most of learning opportunities to improve performance of self and/or others. Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback. Applied Business Knowledge - Evaluating market dynamics, enterprise level objectives, and important aspects of the business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
Aligning individual and team actions with strategies and plans to drive business results. Basic Competencies Job Specific Computer Skills - Using computer hardware and software specific to job (e. g. MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology). Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Writing - Communicating effectively in writing as appropriate for the needs of the audience. Functional Job Family Competencies Devising Sales Approaches and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences. Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers' cues.
Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients. Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role. Supporting Sales Implementations - Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.
Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers' business strengths, weaknesses, and key issues that can inform sales strategies and plans. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
Hospitality/Travel jobs encompass a range of positions within the service industry that cater to the needs of guests and travelers. These roles are typically found in hotels, restaurants, cruise ships, resorts, and various tourist destinations. Key characteristics of hospitality/travel careers include a strong focus on customer service, interpersonal skills, and the ability to create a welcoming environment. Workers in this field often have flexible schedules, opportunities to interact with people from diverse backgrounds, and the possibility of travel. From front desk agents to tour guides, these jobs require a blend of operational efficiency and a passion for delivering memorable experiences.
Hospitality/Travel jobs encompass a range of positions within the service industry that cater to the needs of guests and travelers. These roles are typically found in hotels, restaurants, cruise ships, resorts, and various tourist destinations. Key characteristics of hospitality/travel careers include a strong focus on customer service, interpersonal skills, and the ability to create a welcoming environment. Workers in this field often have flexible schedules, opportunities to interact with people from diverse backgrounds, and the possibility of travel. From front desk agents to tour guides, these jobs require a blend of operational efficiency and a passion for delivering memorable experiences.
Hospitality and travel jobs refer to career opportunities within the service industry focused on customer satisfaction and experiential services. These roles can vary widely and include positions in hotels, restaurants, cruise ships, theme parks, and other travel-related enterprises. Key features of hospitality jobs often involve interpersonal interactions, cultural sensitivity, and a commitment to providing high-quality service. Employees are typically expected to enhance the guest experience, handle logistics, and ensure safety and comfort, all while maintaining a friendly and welcoming disposition. Travel jobs, more specifically, may also include roles that entail planning and organizing travel itineraries for individuals or groups, often requiring strong organizational skills and an in-depth knowledge of travel destinations and regulations.
Hospitality and travel jobs refer to career opportunities within the service industry focused on customer satisfaction and experiential services. These roles can vary widely and include positions in hotels, restaurants, cruise ships, theme parks, and other travel-related enterprises. Key features of hospitality jobs often involve interpersonal interactions, cultural sensitivity, and a commitment to providing high-quality service. Employees are typically expected to enhance the guest experience, handle logistics, and ensure safety and comfort, all while maintaining a friendly and welcoming disposition. Travel jobs, more specifically, may also include roles that entail planning and organizing travel itineraries for individuals or groups, often requiring strong organizational skills and an in-depth knowledge of travel destinations and regulations.
Hospitality and travel jobs refer to occupations within the industry focused on providing services to ensure guests or travelers have memorable experiences. These roles are characterized by their emphasis on customer service, effective communication, cultural sensitivity, and adaptability. Jobs in this sector can range from hotel management, food and beverage services, and event planning, to tour operators and travel agents. Those in the field typically operate in dynamic, people-oriented environments that demand flexibility and a knack for problem-solving, with often variable working hours dependent on the seasonality and nature of services offered.
