Location: Lahaina, HI
Company: Marriott Vacations Worldwide
Hospitality and travel jobs encompass a variety of roles within the service industry that cater to the needs of guests and travelers. These positions, found in hotels, resorts, airlines, cruise ships, and tourist attractions, are often characterized by their focus on customer satisfaction and the provision of enjoyable experiences. Key features of these jobs include interaction with people from diverse backgrounds, a dynamic working environment, and the necessity of strong communication and interpersonal skills. Many roles also demand flexibility with hours, as hospitality services typically operate round-the-clock to accommodate guests' needs.
of Job The Event Setup and Breakdown crews are responsible for setting up and striking all aspects of events. Team members will assist large tour groups and event spaces by breaking down and setting up tables, chairs and more! This position may also be responsible for handling final details such as ensuring the table presentation meets Aloha standards of quality.
Aloha event set up and breakdown crews will remove equipment in a professional and timely manner from the event site. Job Requirements Must be able to lift 60lbs consistently. Work in a quick and timely manner. Will be working outdoors in the sun. Work well with others. Pay Rate $21-23/hr Required Skills or Training Dependability
-- Reliability is key in the workplace for managers and coworkers Teamwork Adaptability -- enjoys doing work that frequently shifts High stress tolerance -- thrives in pressure environments Apply now and begin a new adventure with our team today!
in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. This is an exempt manager position and will be paid on a salaried basis in accordance with state and federal law. This position is based on MAUI and is a 100% taskforce position supporting the region's
operations teams for our 3 resorts (Marriott's Maui Ocean Club, Westin Ka'anapali Ocean Resort, Westin Nanea Ocean Villas)Relocation Assistance - Yes CANDIDATE PROFILEEducation and Experience High school diploma or GED; 2-4 years' experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIESLeading Operations Team Ensures that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service. Understands employee and guest satisfaction results and developing
game plans to attack need areas and expand on the strengths. Ensures that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy, and enthusiasm. Assists employees in understanding guests' ever-changing needs and expectations and exceeding them. Managing Property Operations Function(s) Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Always extends professionalism and courtesy to employees. Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Managing and Monitoring Activities that Affect the Guest Experience Provides excellent customer service by being readily available/approachable for all guests. Takes proactive approaches when dealing with guest concerns. Always extends professionalism and courtesy to guests. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements.
Managing Profitability Assists in performing required annual Quality audit with GM & RD. Ensures a viable key control program is in place. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Conducting Human Resources Activities Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Ensures orientations for new team members are thorough and completed in a timely fashion.
#LI-OE1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
requirements. Process contracts accurately by entering information into appropriate system. Ensure that signed contract paper work is accurate and contains all necessary information and documentation. Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software.
Advise Sales team on issues related to ownership contracts (e. g. titles, financing, pre-approval). Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking. Enter, retrieve, reconcile, and verify information (e. g. commissions, leads, third parties) in software
involved in the sales process. Prepare sales-related documents throughout the sales process (e. g. proposals, contracts, or banquet event orders). Perform general office duties (e.
g. filing, sending emails, typing, faxing, and copying). Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners' service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other
employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Enter and locate work-related information using computers. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. CRITICAL TASKSContract Processing Process contracts accurately by entering information into appropriate system (e. g. Universe/Unifipro). Ensure that signed contract paper work is accurate and contains all necessary information and documentation.
Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e. g. SOLAR). Advise Sales team on issues related to ownership contracts (e. g. titles, financing, pre-approval). Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking. Office Equipment Transmit information or documents using mail, scanner, or facsimile machine. Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.
Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up so that problem is corrected. Maintain office areas (e. g. cubicles, storerooms, conference rooms, etc. ), including calling housekeeping and maintenance when needed. Computers/Software Use computer systems and software packages to input, access, modify, store, or output information Enter and retrieve data from computer systems using a keyboard, mouse or trackball. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Communication Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner Speak to customers and co-workers using clear, appropriate and professional language. Prepare and review written documents (e. g. daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness. Talk with and listen to other employees to effectively exchange information.
Working with Others Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals. Physical Tasks Enter and locate work-related information using computers. Read and visually verify information in a variety of formats (e. g. small print). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Policies and Procedures Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of customers and coworkers. Follow company and department policies and procedures. Perform other reasonable job duties as requested. CRITICAL COMPETENCIES Analytical Skills Computer Skills Learning Arithmetic Computation Interpersonal Skills Team Work Interpersonal Skills Diversity Relations Communications Applied Reading Listening Communication Writing English Language Proficiency Personal Attributes Integrity Stress Tolerance Dependability Adaptability/Flexibility Presentation Organization Detail Orientation Multi-Tasking Time Management Physical Abilities Visual Acuity PREFERRED QUALIFICATIONSEducation High school diploma/G.
E. D. equivalent Related Work Experience 6 months related experience. Supervisory Experience No supervisory experience is required Certification Notary Public#LI-AS1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area.
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e. g. taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Follow up with
guests to ensure their requests or problems have been met to their satisfaction. CORE WORK ACTIVITIES Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.
Develop and maintain positive working relationships with others. Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address
guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Perform other reasonable job duties as requested by Supervisors.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
