services, or arranging wheelchair access. Excellent Customer Services will be needed as you will handle customer complaints. In some instances air terminal attendants may function as translators and work with foreign travelers. Manning the check-in counters that serve departing passengers.
Here, the duties include checking the passengers in for their flights, redirecting or rebooking customers whose flights have either been delayed or canceled, and giving updates to passengers who are waiting in the lobbies. Responsibilities Manning the arrival and departure gates. This involves attending to customers before they board, after they land, or when they are switching between flights. Issuing
tickets to passengers. Assisting passengers by answering questions, providing directions, or attending to their other needs. This includes helping passengers with inquiries about delayed or lost baggage.
Taking reservations from passengers who call in. Assisting passengers with luggage check-ins at the ticket counter. Confirming the identities of passengers, and providing them with boarding passes. In some cases, ground staff may be responsible for screening passengers and their luggage for security purposes. Giving special assistance to disabled passengers. Performs duties in accordance with all safety, security, compliance, and quality standards and procedures by the Company,
by our Clients, and by regulatory authorities. Qualifications Must be 18 years of age or older.
Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available. Preferred Qualifications: Customer Service Experience 1 yr of similar work experience ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions.
ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations.
For more information, visit. ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-xyz X. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U. S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U. S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
reported issues with configurations, data, functional software, business processes, and advanced how to questions. This role will also participate in providing other consulting services such as release management tasks, software quality assurance, enhancements, training, etc.
This role must deliver excellent Client service and have strong Client relationship skills. Responsibilities ESSENTIAL FUNCTIONS: Resolve support requests by providing superior support services as measured by ticket quality, call quality, resolution quality and timing, and overall Client satisfaction. Assist with support queues and ensure tickets are moved through the support process in a timely manner and escalated
when appropriate to bring to quicker resolution. Provide timely and efficient configuration, testing and training services to Clients during mission critical implementation projects and quarterly enhancements.
Responsible for tracking all tickets along with all activities (notes, phone calls, emails) within our internal support ticketing system and constantly keeping these tickets up to date. Utilize all means of support for issue resolution, including internal and external community forums, search engines, and knowledge sharing with team members and encourage collaboration amongst peers. Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts. Proactive
communication with Clients to strengthen our partnership. Deliver services included in the subscription contracts: i.
e. help desk support, quarterly training sessions, release management, status reporting. Participate, when asked, in tasks relating to base configuration, data conversion, feature testing, solution testing, and user acceptance testing as well as development support to implementation teams. Assist with end user training for Clients in a one-on-one, webinar and classroom style settings. Perform services to add feature enhancements for specific support contracts. Work with management to create and maintain Arctic Ascend Support Standard Operating Procedures (SOPs).
Participate in onboarding process ensuring a smooth transition from implementation to support. Proactively work to improve existing Arctic Ascend Support procedures, processes, and tools. Mentor Support Consultants. Support management with various duties. Qualifications QUALIFICATIONS: Bachelor's degree in Accounting, Business, Computer Science, or related field or equivalent experience. 5+ years of Microsoft Dynamics AX experience. 2+ years of Microsoft Dynamics 365 Finance experience. 5+ years of industry, consulting, and/or support services experience. Skilled in planning, organizing, and managing time across multiple tasks.
Skilled in understanding Client needs and providing quality Client service. Strong understanding of business processes. Strong phone contact handling skills and active listening. Ability to build rapport with Clients. Excellent communication and presentation skills. Applicants are subject to background checks, drug testing, and government security investigations and must meet eligibility requirements related to the clearance process. Valid driver's license, insurance, and reliable personal vehicle. WORKING ENVIRONMENT: The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities.
Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when in video meetings. Travel is required and varies around 10%. REASONABLE ACCOMMODATION: It is Arctic Information Technology, Inc. 's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. PREFERENCE STATEMENT: Arctic Information Technology, Inc.
grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training. PAY TRANSPARENCY STATEMENT: Arctic Information Technology will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.
Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).
Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, interaction, interactionual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http: //www1. eeoc. gov/employers/upload/eeoc_self_print_poster. pdf. For questions on the job posting contact (253) 344-xyz X. #LI-Remote VEVRAA Federal Contractor We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state The EEO is the Law poster is available here.
PDN-9ae5c39f-a5a7-414d-b4e9-c9bc47affc34
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
with management assistance. Participate in team meetings and training sessions as well as seek out knowledge sharing within the team. Manage all severity and some escalated issues within guidelines; Accountable for representing customer expectations and communicating to proper internal resources.
Utilize automated technology and instrumentation to diagnose, document, and resolve customer issues. Engage in connected sessions with customers as necessary to work/resolve customer situations. Promote, train, and instruct customers on the use of Oracle tools and processes. Work with senior-level engineers to identify, log and work on bug-related issues with Development. Create/modify/review
just-in-time articles within knowledge management tools. Network across teams within your competency to gain visibility within the organization. Participate in the system administration and maintenance of support workstations.
Take action when observing internal system issues by engaging appropriate resources. Provide the highest level of customer service by taking ownership of the issue and holding yourself accountable for the service provided. An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with
integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before. Oracle is an Equal Employment Opportunity Employer .
All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, interactionual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer PDN-9ae5dab1-4adff-b23e505c1499
package. For information about ABM's benefits, http: //visit ABM 2023 Employee Benefits Front Line Team Members (Programa de beneficios de ABM)ABM, a leading provider of integrated facility solutions, is looking for an Aircraft Cabin Agent. The Aircraft Cabin Agent is responsible for cleaning and conducting security searches on designated aircraft according to Company, Client, and Regulatory policies, specifications and standards.
Employee will clean aircraft interiors including crew rest and bunk areas, lavatories, galleys and cabin area. Aircraft Cabin Agent will also be responsible for provisioning by ensuring the correct safety card is placed in each seatback and the linens and headsets
are properly provisioned. Security searches (if applicable) include searching under passenger seats, tray tables, seatback and life vest pouches, if applicable and ensuring all areas of the aircraft are free of debris.
Work Environment: The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment has a moderate to high noise level. Employees are exposed to a variety of weather conditions as they travel to and from aircraft on the ramp. Qualifications
Must be 18 years of age or older Must submit to and pass background screening and drug test Must meet all requirements to receive approval for working in specific ATS environments (if applicable), including ten-year work history if available Preferred Qualifications: Customer Service Experience 1 yr of similar work experience Language Skills: Ability to communicate effectively in the English language.
Ability to read and interpret documents such as safety rules, operating and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information, and respond to questions from passengers, groups of managers, clients, customers and the general public.
ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more.
Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit. ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.
ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-xyz X. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U. S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U. S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
and packing tasks Assist in compiling daily reports Keep the management informed of any problems Working as a team member Attention to details when completing tasks Ensure you play a part in ensuring a safe working environment Booking in deliveries and keeping the warehouse organised Working to quality standard Skills and experience Self-Motivated and disciplined Excellent communication skills in English Warehouse experience / Computer Literate Must be able to lift and move boxes of up to 20Kg The person must also demonstrate the following personal attributes : Be honest, trustworthy and respectful.
Salary $10.00 per hr (plus possible overtime). This is a temporary, 40 hours / week, contract running from July 2017 Sept 2017. Hours are 10am 5.30pm Monday to Friday. Contact email for more details. xyz X@
available. Fulltime 40 hours (Tues, Wednesday, Thursday, Friday, Saturday from 9pm to 5 am) Part time is 8 hours Tuesday from 9pm to 5am)Post Hours: Full time: 40 hours (Tuesday, Wednesday, Thursday, Friday, Saturday 9pm to 5am)Part time: 8 hours Tuesday 9pm to 5am Protect company's property and staff by maintaining a safe and secure environment Observe for signs of crime or disorder and investigate disturbances Act lawfully in direct defense of life or property Apprehend criminals and evict violators Take accurate notes of unusual occurrences Report in detail any suspicious incidents Patrol randomly or regularly building and perimeter Monitor and control access at building entrances and vehicle
gates Watch alarm systems or video cameras and operate detecting/emergency equipment Perform first aid or CPR Maintain Access Control Entrance Skills Required: Proven work experience as a security guard or relevant position Valid Class D Security License & Valid Class G Security License active with the State of Florida Ability to operate detecting systems and emergency equipment Excellent knowledge of public safety and security procedures/protocols Surveillance skills and detail orientation Integrity and professionalism Detailed Report writing
coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions! As a Security Officer, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.
$13 / hour Responsibilities: Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities Respond to incidents and critical situations in a calm, problem solving manner Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client
site. Minimum Requirements: Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles Possess a high school diploma or equivalent, or 5 years of verifiable experience As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws. As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law. Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. A valid driver's
license will be required for driving positions only Perks and Benefits: Health insurance and 401k plans for full-time positions Schedules that fit with your personal life goals Ongoing paid training programs and career growth opportunities Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more.
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, interaction, interactionual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
For more information: If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: /offices.
coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions! As a Security Officer, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.
$15 / hour Responsibilities: Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities Respond to incidents and critical situations in a calm, problem solving manner Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client
site. Minimum Requirements: Must have 2 years prior unarmed security experience, Law Enforcement or Military Police Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles Possess a high school diploma or equivalent, or 5 years of verifiable experience As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws. As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law. Licensing requirements are subject to state and/or
local laws and regulations and may be required prior to employment.
A valid driver's license will be required for driving positions only Perks and Benefits: Health insurance and 401k plans for full-time positions Schedules that fit with your personal life goals Ongoing paid training programs and career growth opportunities Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more. Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, interaction, interactionual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
For more information: If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: /offices.
Valid Driver's License with a good driving record JOB SUMMARY Conducts key control audit, monitor electronic key boxes, issue/receive master keys, radios, and beepers; ensure the safekeeping of these items. Patrols all areas of the property; assist guests with room access.
Monitors Closed Circuit Televisions and alarm systems. Responds to accidents, contact EMS or administer first aid/CPR as required. Assists guests/associates during emergency situations. Notifies appropriate individuals in the event of accidents, attacks, or other incidents. Diffuses guest/associate disturbances. Calls for outside assistance if necessary. Completes incident reports to document all Security/Loss Prevention
related incidents. Resolves safety hazard situations. Escorts unwelcome persons from the property. Reports to scenes of vehicle accidents/thefts. Calls for assistance using proper code responses.
Completes a Loss Prevention shift summary/daily activity report. Maintains confidentiality of all reports/documents; releases information only to authorized individuals. Provides proper paperwork to associates requiring outside medical treatment. Types, proofreads, and copies and uploads security reports. CORE WORK ACTIVITIES Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure
uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. S peak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates.
Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
to winning as individuals, but winning as a team. We Perform With Purpose. Because of that commitment, our HR function is an essential piece of our strategic vision. That means Pepsi Co is equally committed to helping people lead healthier lives AND providing a safe and inclusive work environment for our employees to grow personally and professionally.
Are you ready to influence leaders across the organization with the insight and impact? Are you passionate about developing world-class talent? Come take a seat at the table to help contribute to the innovation and unparalleled success of Pepsi Co! We're excited to see what we can accomplish when your skills, ideas and perspectives meet
our dynamic team. The Human Resources Manager will provide leadership and functional HR management support to field sales, and manufacturing & warehouse teams in the Central Florida Market in PBNA's South Division.
The position will primarily be based in Orlando, FLResponsibilities Strategically lead and fully execute key HR initiatives that support Pepsi Co vision You will guide leaders and frontline employees regarding company policies, values, HR program administration (benefits, pay and salary) and interpretation to ensure policies and procedures are executed consistently across the site You will be responsible for diagnosing organization issues, developing solutions and implementing
action plan Ensure activities are in compliance with all state and federal employment laws and regulations Partner with leadership teams on performance management to develop pipeline and succession plans Design and execute staffing strategies for exempt/non-exempt hiring needs (including campus recruiting).
Partner with local teams to ensure ongoing outreach activities. Develop and execute site/region-level strategies to improve Organizational Health and culture Lead and participate in Market & Division level Diversity & Inclusion initiatives What will make you successful? Understanding and experience with most or all of the core aspects of Human Resource Management (employee relations, staffing, labor relations, performance management, leadership development, coaching and training) Ability to think strategically and translate concepts into actionable items Powerful and confident communication skills with the ability to effectively present to all levels of the organization Ability to understand the business operations from both a strategic and tactical perspective Previous talent management and organizational planning experience Demonstrable ability to influence decision-making with leaders and business partners Courage to make tough decisions and deliver difficult messages with professionalism and poise Comfortable working in ambiguous business situations Solid expertise in developing solutions based upon facts/data analytics Consultative style and approach with ability to develop credible relationships with business partners Qualifications Bachelor's Degree required; major in Industrial/Labor Relations, Human Resources Management, Psychology, or other related field preferred Master's Degree in Business Administration, Labor Relations, or Human Resources Management preferred 5-7 years Prior Human Resources and Leadership experience Compensation and Benefits: The expected compensation range for this position is between $98,700 - $165,150 based on a full-time schedule.
Location, confirmed job-related skills and experience will be considered in setting actual starting salary Bonus based on performance and eligibility; target payout is 12% of annual salary paid out annually. Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement. In addition to salary, Pepsi Co offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, protected veteran status, or disability status. Pepsi Co is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / interactionual Orientation / Gender Identity If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents.
View Pepsi Co EEO Policy. Please view our Pay Transparency Statement
business leader of the property's food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
The position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer
and property employees and provides a return on investment. Relocation Assistance Available CANDIDATE PROFILE Education and Experience High school diploma or GED; 6 years' experience in the food and beverage, culinary, event management, or related professional area.
Skills and Knowledge Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs backssment, meeting quality standards for services, and evaluation of customer satisfaction. Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. Administration and Management Knowledge
of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Applied Business Knowledge Understanding market dynamics, enterprise level objectives and important aspects of the company's business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
CORE WORK ACTIVITIES Developing and Maintaining Food and Beverage/Culinary Goals Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. Reviews financial reports and statements to determine how Food and Beverage is performing against budget. Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department's financial performance.
Establishes challenging, realistic and obtainable goals to guide operation and performance. Strives to improve service performance. Developing and Maintaining Budgets Develops and manages Food and Beverage budget. Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. Focuses on maintaining profit margins without compromising guest or employee satisfaction.
Leading Food and Beverage/Culinary Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Serves as a role model to demonstrate appropriate behaviors. Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. Ensures that regular, on-going communication occurs in all areas of food and beverage (e. g. pre-meal briefings, staff meetings, culinary team). Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team. Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution.
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Empowers employees to provide excellent guest service. Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e. g. restaurant supplies, uniforms, etc. ). Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
Brings issues to the attention of Human Resources as necessary. Ensures employees are treated fairly and equitably. Coaches team by providing specific feedback to improve performance. Additional Responsibilities Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems.
Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. Order and purchase equipment and supplies. #LI-OE1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
