Advanced Engineering Specialist 1 | Kansas, KS

Detailed Information

  • Location: Kansas City, KS

  • Company: Steris

around the globe. We have 12,000 employees worldwide, with over 3,000 in Customer-facing sales and service roles. Founded as Innovative Medical Technologies in Ohio in 1985, the company was renamed STERIS in 1987. Many of the businesses that have been acquired and integrated into STERIS have much longer operating histories, notably the American Sterilizer Company founded in 1894.

The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe

and rewarding work for our People, and superior returns for our Shareholders. The Role Are you mechanically inclined and like traveling and working directly with Customers?

If so, join our team as an Advanced Engineering Specialist! In this role, you will have advanced product / technical expertise and demonstrated proficiency in technical support trouble shooting, repair and qualification procedures of laboratory and medical GMP equipment. As an Advanced Engineering Specialist, you will provide high level technical support to Customers and technicians, provide on-site Customer training, execute qualification services as part of the product commissioning process. To be successful, you

must have exceptional communication skills and practical experience with the service and repair of electronic and/or electromechanical equipment.

We are looking for applicants with either a Bachelor of Engineering with 2+ years of mechanical or electrical engineering experience or a Bio Medical Technician with 10+ years of experience working with STERIS or similar equipment. This position is supporting our Midwest Region, central to Kansas City, KS. Position is open to remote work opportunity in Midwestern US cities with reasonable access to major airport. What You Will Do Provide technical support and part identification for inbound requests from online sources, incoming phone calls and other departments for internal and external customers on both current and non-current equipment.

Oversee the transition of complex projects or custom equipment from manufacturing to field installation and start-up. Attends FAT’s, provides onsite support and training to local service personnel, identifies any special spare part requirements, and recommends revisions to corresponding service documentation. Provide onsite support and training in the execution of LS specialty services including NIST calibration, IQOQ, PQ, Empty Chamber Heat Distribution Studies, Steam Quality Testing, product commissioning, equipment modification projects.

Provide onsite troubleshooting and resolution support of escalated technical support issues, as necessary. Act as an escalation point for resolution of technical issues on given product assignment. Provide on-site technical support, as necessary. Troubleshoot and analyze technical problems. Collaborate cross-functionally with current products engineering, quality, supply chain, R&D, etc. to resolve immediate issues and implement changes to prevent future problems. Perform service & maintenance training on assigned products to technical support personnel, field service representatives, and customers.

#LI-MM1What You Need to Be Successful Bachelor’s Degree – Engineering or related field with 2+ years of relevant experience. Or, two year technical degree with 10+ years working with STERIS equipment or similar. Demonstrated experience with: Execution of equipment qualification services (SAT, IQ/OQ, PQ). Service and repair of both electronic and electromechanical equipment. Customer interface technical/service experience. Maintenance, troubleshooting and repair of STERIS-specific equipment preferred. Ability to solve complex mechanical/system problems utilizing technical manuals, publications, and engineering support.

Computer skills: proficient in Microsoft Word, Excel, and Power Point Excellent communication and public relations skills. Excellent documentation/record keeping skills. Demonstrated ability to define problems, collect data, establish facts, draw valid conclusions and interpret a variety of technical data and documents. Valid driver’s license and ability to travel globally-have a valid passport or able to get one.

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