It operations support engineer | Southampton, PA

Detailed Information

  • Location: Horsham, PA

cards across all states. Come join a bank where our employees thrive and are engaged in meaningful work. For the fourth year in a row, American Banker named Capital Bank one of the " Best Banks to Work For" in the U. S. Position Purpose The Operations Support Engineer will perform a full range of technical support and system administration, which includes installing, enhancing and maintaining computers, peripherals, and mobile device configuration, or a combination of these activities working in a moderately network environment.

This role will troubleshoot network and computer operational issues, provide ongoing and remedial user training; establish and perform data and access

protection processes; integrate hardware, operating systems, and program applications. Position Responsibilities Perform technical and operational IT support work and systems administration.

Install, administer, maintain and upgrade operating systems; install, configure, repair, maintain and upgrade hardware and peripherals; install and enhance applications. Provide technical assistance to users; communicate with users and other technical staff to determine and communicate needs; recommend interfaces. Perform help desk functions including problem tracking, analysis, resolution, escalation, and coordination. Add and delete users, including their configurations, security rights and access

rights. Conduct application problem resolution; determine and clearly define problems.

Create, review and implement standard operational procedures. backss and coordinate user training including creating and maintaining documentation for use in support knowledgebase. Follow change management procedures including maintaining records of daily data communication transactions, problems and remedial action taken, and installation activities. Perform related duties and responsibilities as assigned. Minimum Education and Experience Bachelor's Degree in computer science or information systems, or equivalent in experience A minimum of 2 years experience that demonstrates a wide range of system administration and/or computer/network operations knowledge and responsibilities.

Experience working for a financial institution or other regulated industry a plus. Technical Knowledge and Skills Broad based technical skills, operational, analytical problem solving knowledge management. Installation, maintenance, expansion and upgrading of software, hardware, networks and peripherals Functional requirements, structured systems or procedures analysis Microsoft Windows Operating Systems (Windows 10 or higher) Microsoft Outlook Microsoft Share Point Microsoft 365 Applications (Teams, Onedrive, etc) Active Directory Additional Skills Must be able to work effectively as a member of a team Excellent verbal and written communication skills Ability to document procedures and processes as needed Ability to use logic and analysis to solve computer and systems problems Must establish and maintain effective working relationships Analyze data and information using established criteria, in order to determine consequences and to identify and select alternatives Ability to train internal team members as needed Exercise decisiveness and creativity required in situations involving the evaluation of information against judgmental criteria Prioritize competing requests for service Physical Requirements May require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment.

May require bending, stooping and/or crawling in order to install or repair computer or printer cables. May require hand/eye coordination and manual dexterity for semi-skilled movements such as, taking apart casings, installing parts, reconnecting computers and data entry. This position may require rotational, shift, and after hours work as needed.

May be required to travel and to work at several locations including sites located out of state. Additional Details This opportunity offers the flexibility to work in a hybrid work environment. Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N. A. is an E-Verify, Affirmative Action and Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR 60-1.35(c)For more details: jobs-search. org/finance_horsham-c445940/it-operations-support-engineer-horsham_i1970244021

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