Email Customer Service Representative Level 1
standards of this position. Adheres to work schedule and attendance policies. Reacts professionally to changes while remaining productive. Works in a fast paced, flexible, team environment. Treats colleagues with respect; communicates with honesty and transparency, candor, and directness.
Works in a cooperative and professional manner, with all levels of employees, vendors and/or clients. Adheres to work schedule and attendance policies. Reports to workstation as directed by management. Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures. Maintains confidentiality of CDS Global and its client’s proprietary information. Works
under general supervision. Follows CDS Global ergonomic and safety policies. Assumes additional responsibilities as requested (or required). Performs other customer service functions as workload dictates.
EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING High School or equivalent preferred. Customer service background preferred. Basic PC Knowledge and skills. Proficient verbal and written English communication skills. Proficient, fluent, English and Spanish communication skills (verbal and written) required for Bilingual Representatives. Problem solving skills. Minimum Typing Requirements 20-25 WPM. 10‑key preferred. Experience using simple math skills. Training 2 weeks of virtual
training via Microsoft Teams. + January 15-26 Monday - Friday 3:30-9:30pm Work Schedule 20-40 hours work schedules available within the following parameters: Monday - Friday 8:00am - 11:30pm Saturday 8:00am-3:00pm Sunday 11:00am-11:00pm Position Type - Temporary 20-40 hour work schedules are available with a minimum of 20 hours/week.
The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, Harlan, Wilton or Tipton. Salary Base wage = $14.50/hour Shift Differential 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis. Weekend Shift = $3.75/hour for hours worked between 3am Saturday to 11pm Sunday.
Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global’s diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
EOE, including disability/vets Pre-employment background check(s) conducted on qualified candidates. Post-offer, pre-employment drug/health screening(s) required for some positions.
