Location: Albuquerque, NM
Company: Duke City Urgent Care
forward, we are looking for you! Job Summary: The Call Center position is responsible for taking incoming calls from patients, scheduling appointments, office tasks, and generating outgoing calls. Additional duties may be required. Job Overview and Purpose: Using excellent customer service skills, answering incoming calls, book patient appointments, interact with other provider offices, insurance companies and other healthcare industry vendors.
Answer phone promptly in a polite and professional manner. Obtain and enter accurate demographic information into our EHR (address, phone number, emergency contact info, alternative phone number, insurance information, etc. ) Use sound judgment
and patience in handling calls, especially with upset patients. Proactively manage providers' schedules to ensure appointments are booked accordingly to establish clinic protocol, seeking ways to ensure patients are seen in a timely manner and reducing gaps in a provider's schedule.
Display a positive and professional demeanor in all interactions, including but not limited to patients and their family members, medical staff. co-workers, and vendors. Maintain the highest level of confidentiality, protecting all protected health information according to HIPAA regulations. Other duties as assigned.
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