Location: Iowa City, IA
the nursing process to provide education and care for individual patients or defined patient populations via the telephone. Telehealth nursing practice involves providing guidance to clients who call regarding health problems or symptoms which concern them. The advice, given by the triage nurse, may include coming into the hospital or a clinic, remaining at home and observing the symptoms, or following a treatment regimen.
Integrated Call Center nurses utilize their clinical judgment skills in conjunction with established protocols (via a computerized decision support systems) to enable, educate, and encourage people to improve their health and make appropriate use of medical care. This
position is eligible to participate in hybrid work. Hybrid work must be performed at a location within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment.
Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location. Assumes accountability for advice provided to callers Assumes responsibility for service provided by self and other staff members under the nurse's direction Evaluates the quality of nursing care provided by other staff members Participates in the development of unit, division, department,
hospital policies, procedures, and protocols Contributes to the solutions of staffing issues Participates in projects/committees for enhanced functioning of the unit and supports department level decision-making Participates in ongoing strategic planning process Participates in the development and implementation of computer applications Provides recognition and support for colleagues Represents the interests of the University and of unit leadership in the use of resources to meet service and productivity demands within unit goals and budgets; strives to promote continual process and quality improvement Contributes to cost containment strategies in unit Maintains knowledge of Standards of Care and other regulatory compliances Consistently makes sound judgments after gathering factual, objective information Demonstrates tolerance for change Incorporates the principles of Service Excellence to ensure positive patient/customer relations Maintain knowledge of Telehealth Nursing Practice Administration and Practice Standards Develops and maintains knowledge of the full range of UI faculty, staff, and services offered by the University of Iowa Health Care Keep current with nursing and health care knowledge base and to pursue further enhancements of job-related knowledge Builds and sustains relationships and develops collaborative working relationships Maintains competency in age appropriate communications skills for all age groups.
Maintains interpersonal relationships and communications with caller that exemplifies the highest level of guest relations with an unfailing courteous and helpful approach without regard to the caller's manner Responds efficiently and effectively to requests from internal and external customers, backssing the need, prioritizing the request, offering appropriate alternatives, and connecting them with the appropriate resource or handling the request if the information is within the scope of the call center Offers constructive feedback and solutions to problems Ensures that information is documented and recorded per departmental procedures Monitors calls appropriately to assure that appropriate individuals are notified, information is communicated, and resources are arranged Remains calm and constructive in conflict situations Develops, and implements, patient/family teaching plan based on identified health education needs and the condition and age of the patient Evaluates and documents effectiveness of patient/family teaching through follow up telephone calls Participates in the orientation of new nursing staff and the ongoing education of nursing personnel, as directed by the Director or designee Collaborates with unit nursing staff to develop/share best practices Invests in own continuous learning and skill enhancement Required Qualifications: An Associate's Degree in Nursing, a Diploma in Nursing, a Baccalaureate Degree in Nursing, Professional Master's of Nursing and Healthcare Practice (MNHP), MSN/Clinical Nurse Leader or a Master's Degree in Nursing (MSN, MA) is required.
Current license to practice nursing in Iowa is required by date of hire. Excellent written and verbal communication skills are required. Demonstrates excellent interpersonal skills with patients/families, nursing staff, and interdisciplinary team members as demonstrated through written and verbal interactions. General computer skills are required. Ability to multi-task; working with computer software & responding to patient calls simultaneously is required. Adaptability in working with computer software programs is required. 3-5 years of RN Clinical Nursing Experience is required.
Desired Qualifications: Baccalaureate Degree in Nursing or Masters' Degree in Nursing is highly desired. If Baccalaureate degree in Nursing is not yet obtained, active enrollment in a BSN program is desirable. Previous experience with telephone triage is desired Experience with high-volume public contact/customer service is desired. Comprehensive knowledge of University of Iowa Health Care clinical programs and services is desired. Experience handling a multi-phone line system is desired. Previous experience working with electronic medical records is desired. Application details: In order to be considered for an interview, applicants must upload the following documents and mark them as a " Relevant File" to the submission: Resume Cover Letter Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education verification. For additional questions, please contact itional Information Classification Title: Staff Nurse Appointment Type: SEIU Schedule: Part-time Work Modality Options: Hybrid within Iowa Compensation Pay Level: 6 Contact Information Organization: Healthcare Contact Name: Kaitlin Luoma Contact Email: University of Iowa is an equal opportunity/affirmative action employer.
All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, interaction, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U. S. veteran, service in the U. S. military, interactionual orientation, gender identity, or associational preferences.
the nursing process to provide education and care for individual patients or defined patient populations via the telephone. Telehealth nursing practice involves providing guidance to clients who call regarding health problems or symptoms which concern them. The advice, given by the triage nurse, may include coming into the hospital or a clinic, remaining at home and observing the symptoms, or following a treatment regimen.
Integrated Call Center nurses utilize their clinical judgment skills in conjunction with established protocols (via a computerized decision support systems) to enable, educate, and encourage people to improve their health and make appropriate use of medical care. This
position is eligible to participate in hybrid work. Hybrid work must be performed at a location within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment.
Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location. Assumes accountability for advice provided to callers Assumes responsibility for service provided by self and other staff members under the nurse's direction Evaluates the quality of nursing care provided by other staff members Participates in the development of unit, division, department,
hospital policies, procedures, and protocols Contributes to the solutions of staffing issues Participates in projects/committees for enhanced functioning of the unit and supports department level decision-making Participates in ongoing strategic planning process Participates in the development and implementation of computer applications Provides recognition and support for colleagues Represents the interests of the University and of unit leadership in the use of resources to meet service and productivity demands within unit goals and budgets; strives to promote continual process and quality improvement Contributes to cost containment strategies in unit Maintains knowledge of Standards of Care and other regulatory compliances Consistently makes sound judgments after gathering factual, objective information Demonstrates tolerance for change Incorporates the principles of Service Excellence to ensure positive patient/customer relations Maintain knowledge of Telehealth Nursing Practice Administration and Practice Standards Develops and maintains knowledge of the full range of UI faculty, staff, and services offered by the University of Iowa Health Care Keep current with nursing and health care knowledge base and to pursue further enhancements of job-related knowledge Builds and sustains relationships and develops collaborative working relationships Maintains competency in age appropriate communications skills for all age groups.
Maintains interpersonal relationships and communications with caller that exemplifies the highest level of guest relations with an unfailing courteous and helpful approach without regard to the caller's manner Responds efficiently and effectively to requests from internal and external customers, backssing the need, prioritizing the request, offering appropriate alternatives, and connecting them with the appropriate resource or handling the request if the information is within the scope of the call center Offers constructive feedback and solutions to problems Ensures that information is documented and recorded per departmental procedures Monitors calls appropriately to assure that appropriate individuals are notified, information is communicated, and resources are arranged Remains calm and constructive in conflict situations Develops, and implements, patient/family teaching plan based on identified health education needs and the condition and age of the patient Evaluates and documents effectiveness of patient/family teaching through follow up telephone calls Participates in the orientation of new nursing staff and the ongoing education of nursing personnel, as directed by the Director or designee Collaborates with unit nursing staff to develop/share best practices Invests in own continuous learning and skill enhancement Required Qualifications: An Associate's Degree in Nursing, a Diploma in Nursing, a Baccalaureate Degree in Nursing, Professional Master's of Nursing and Healthcare Practice (MNHP), MSN/Clinical Nurse Leader or a Master's Degree in Nursing (MSN, MA) is required.
Current license to practice nursing in Iowa is required by date of hire. Excellent written and verbal communication skills are required. Demonstrates excellent interpersonal skills with patients/families, nursing staff, and interdisciplinary team members as demonstrated through written and verbal interactions. General computer skills are required. Ability to multi-task; working with computer software & responding to patient calls simultaneously is required. Adaptability in working with computer software programs is required. 3-5 years of RN Clinical Nursing Experience is required.
Desired Qualifications: Baccalaureate Degree in Nursing or Masters' Degree in Nursing is highly desired. If Baccalaureate degree in Nursing is not yet obtained, active enrollment in a BSN program is desirable. Previous experience with telephone triage is desired Experience with high-volume public contact/customer service is desired. Comprehensive knowledge of University of Iowa Health Care clinical programs and services is desired. Experience handling a multi-phone line system is desired. Previous experience working with electronic medical records is desired. Application details: In order to be considered for an interview, applicants must upload the following documents and mark them as a " Relevant File" to the submission: Resume Cover Letter Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education verification. For additional questions, please contact itional Information Classification Title: Staff Nurse Appointment Type: SEIU Schedule: Part-time Work Modality Options: Hybrid within Iowa Compensation Pay Level: 6 Contact Information Organization: Healthcare Contact Name: Kaitlin Luoma Contact Email: University of Iowa is an equal opportunity/affirmative action employer.
All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, interaction, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U. S. veteran, service in the U. S. military, interactionual orientation, gender identity, or associational preferences.
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exceptional services. As we continue to grow, we're seeking a talented and motivated individual to join our team as a Remote Customer Support Agent. Position Overview: As a Remote Customer Support Agent, you will play a crucial role in ensuring our customers have a positive and seamless experience with our services.
You'll be responsible for addressing inquiries, resolving issues, and providing top-notch support to our valued customers. Key Responsibilities: Be 18+ years or older Must be a US Citizen or legal resident High School Diploma/GED or higher education Preferred minimum 1 year of customer service experience but not required Pass a background check Excellent verbal and written
communication skillinteractioncellent time management and organizational skills Ability to work independently and remotely with a hard-wire connection from desktop/laptop to modem via ethernet cable (for secure connection when working)Qualifications: Providing excellent customer service and support Managing incoming calls or chats Responding to customer inquiries Following up with clients as needed Additionally, you will maintain customer records and data in a professional manner and maintain product knowledge to ensure high-quality customer service.
Occasional administrative/technical support Requirements: High-speed internet connection for remote work. Quiet and dedicated workspace
for conducting customer support activities. Availability to work flexible hours, including evenings and weekends if necessary.
Familiarity with CRM systems and customer support software. How to Apply: To apply for these exciting opportunities, please visit our careers page at /careers. There, you will find detailed job descriptions, application instructions, and information on the application process. If you have any questions or need further assistance, feel free to reach out. We're looking forward to your valuable contributions to Novelty Nova!
standards of this position. Adheres to work schedule and attendance policies. Reacts professionally to changes while remaining productive. Works in a fast paced, flexible, team environment. Treats colleagues with respect; communicates with honesty and transparency, candor, and directness.
Works in a cooperative and professional manner, with all levels of employees, vendors and/or clients. Adheres to work schedule and attendance policies. Reports to workstation as directed by management. Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures. Maintains confidentiality of CDS Global and its client’s proprietary information. Works
under general supervision. Follows CDS Global ergonomic and safety policies. Assumes additional responsibilities as requested (or required). Performs other customer service functions as workload dictates.
EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING High School or equivalent preferred. Customer service background preferred. Basic PC Knowledge and skills. Proficient verbal and written English communication skills. Proficient, fluent, English and Spanish communication skills (verbal and written) required for Bilingual Representatives. Problem solving skills. Minimum Typing Requirements 20-25 WPM. 10‑key preferred. Experience using simple math skills. Training 2 weeks of virtual
training via Microsoft Teams. + January 15-26 Monday - Friday 3:30-9:30pm Work Schedule 20-40 hours work schedules available within the following parameters: Monday - Friday 8:00am - 11:30pm Saturday 8:00am-3:00pm Sunday 11:00am-11:00pm Position Type - Temporary 20-40 hour work schedules are available with a minimum of 20 hours/week.
The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, Harlan, Wilton or Tipton. Salary Base wage = $14.50/hour Shift Differential 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis. Weekend Shift = $3.75/hour for hours worked between 3am Saturday to 11pm Sunday.
Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global’s diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
EOE, including disability/vets Pre-employment background check(s) conducted on qualified candidates. Post-offer, pre-employment drug/health screening(s) required for some positions.
