Location: Ottawa, KS
Company: Eclaro
to the challenge, then take a chance at this rewarding opportunity! Position Overview: The Support Technician serves as the first point of contact via phone call for employees seeking technical assistance for computing and phone issues. Providing immediate assistance with troubleshooting, resolution, or escalation is the primary function.
Responsibilities: Receive incoming phone calls in a call center environment Maintain and troubleshoot PC network connectivity to provide maximum uptime. Follow standard Support Technician operating procedures; accurately log all Support Technician requests using call tracking software. Remotely assist with setup for PC's issued to new and / or existing
users. Research and make recommendations for new software and hardware as needed. Respond to user hardware and software problems. Escalate unresolved issues to the next level of support.
Test and document corporate initiatives as assigned by Manager Assist with management of mobile devices Other items as assigned Required Skills: Thorough knowledge of Windows Operating Systems (Win7&10) Thorough knowledge of Microsoft Office Suite (2013/2016/365) Familiarity with mobile devices (smartphones/tablets) Strong customer service communication skills Good attitude and a desire to help others Proven communications and interpersonal skills. Thorough problem solving skills. Ability to train new
individuals, transfer knowledge, and assume new responsibilities. Dependability Active Directory management Qualifications: Enterprise level Anti Virus experience.
Enterprise level VPN experience. Experience with Multi-Factor Authentication (MFA) Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases. Experience with PC hardware build and troubleshooting BA or BS degree preferred or equivalent experience If hired, you will enjoy the following Eclaro Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro If interested, you may contact: Nelson D'Costa201-285-xyz XNelson.
D'xyz X@Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, interaction, interactionual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. PDN-9ae7d85f-2ffc-46ae-9e3a-23190c4850ca
forklifts, backhoes, excavators, boom lifts, etc. Follow all capacity and load limits for rigging units. Follow all environmental specifications for the specified work area and remain in compliance with all company policies and procedures especially related to spill containment.
Show professionalism to co-workers, vendors, and customer sites at all times on the job site. Report all accidents and near-misses immediately and without fail to the crew leader or superintendent. Follow all safety guidelines for the specified work area and in compliance with all company policies and procedures.
This work can be done from any location in india Should be at least Higher Secondary passed.
Interested candidates APPLY NOW in company website- Your payment will be transferred to your bank account which you register with us. It is not a target base job.
Salary : Rs.8000 to Rs.17500 Per Months For more details Call 0756xyzxyz Or visit company website
verifying CLEAR member traveler identification, and following all security and safety protocols at all times Provide exceptional customer service, engaging with members, potential customers, and general travelers Drive membership enrollments by engaging travelers and selling them the benefits of CLEAR What You're Great At Ability to work in a fast-paced, high volume, hospitality driven atmosphere Strong communication skills and the ability to engage with members, travelers and teammates Positive and energetic attitude Self-motivated achiever interested in taking on additional responsibilities, and selling CLEAR!
Previous customer service and/or sales experience is a plus – we’ll teach
you the rest! Role Requirements You must be 18 years of age or older High school diploma or GED equivalent required Open availability and flexibility is a must – ability to work a variety of shifts Ability to stand for up to 8 hours per day Requires completion of airport badging or government screening process, and other applicable associated requirements, including a drug test How You'll Be Rewarded Free CLEAR membership for you + family/friends discounts401(k) Retirement Plan, including a company match10 company-paid holidays (paid 1.5x if worked)Full-time team members also receive: Comprehensive Medical, Dental, and Vision Insurance Paid Time Off See more of our amazing benefits, including
any eligibility or specific location offerings, Not available in Puerto Rico About CLEAR Have you ever had that green-light feeling?
That feeling when you hit every green light and the day just feels like magic? CLEAR’s mission is to create frictionless experiences where every day has that feeling. With more than 17+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, interaction (including pregnancy, childbirth, or related medical conditions), interactionual orientation, gender, gender identity, gender expression, transgender status, interactionual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance.
CLEAR also provides accommodations for qualified individuals with disabilities or in other covered statuses. For more details: jobs-search. org/finance_topeka-c432135/customer-service-representative-mci-airport-hiring-now-topeka_i1969550594
productivity and effectiveness across various customer service operations. Essential Duties and responsibilities Advise and partner with leaders in our North American customer service organization to boost key performance indicators (i. e. CSAT (Customer Satisfaction), QA reviews, technical competency, etc.
) at the individual and team level to maximize performance results for the customer service organization. Builds relationships and serves as the primary liaison and subject matter expert for ongoing Learning & Development, including new hire onboarding, continuing education, and leader development. Proactively partners with leaders and other customer service support functions to identify
gaps and suggest best practices. Maps out quarterly and annual strategies to deliver creative training solutions to enable customer service performance.
Collaborates with an instructional designer to find innovative solutions and execution plans for various blended learning programs including, but not limited to live and virtual instructor led training, customer service and product certifications, online learning, etc. Keeps current with emerging trends and best practices in the customer service learning and development space. Pursue professional development by taking part in relevant webinars, following, and reading professional thought leadership, keeping personal networks, and taking
part in professional customer service training networks.
Supplies baseline and on-going measurement of key performance indicators affected by learning & development programs. Monitors on-going program effectiveness based on defined key performance indicators and finds replicable program best practices. Facilitates / delivers live and virtual training sessions / workshops as needed to address the following: the teaching of new skills, abilities, technology, or process; the enhancement of employees' professional knowledge. Analyzes the effectiveness of training and workshops to customer service and delivers the proper modification, 1:1 coaching, and reinforcement as needed.
Other Duties Performs other duties as assigned by supervisor. Job Qualifications Education: Bachelor's degree or relevant work experience Masters' degree preferred. Experience: Minimum Requires 7-10 years of relevant, related experience including: Minimum of 5-7 years' experience working in or supporting customer service / call center organizations (i. e. a broad-based and business-oriented understanding of customer service issues) Ability with Microsoft Office Suite (Word, Excel, Power Point, Outlook, Teams) Experience working in a CRM ( preferred, and ability in reporting preferred) Preferred Experience Proven record of accomplishment in performance improvement initiatives Strong knowledge of Microsoft Excel (pivot tables, formulas, etc) Tax and Accounting experience preferred, though not required Other Knowledge, Skills, Abilities or Certifications: Effective written and verbal communication skills, interacting with all levels of employees and management.
Self-starter that takes initiative, seeks out and can drive change through persuasion and leadership. Good analytical and critical thinking skills Project manages with a highly collaborative style, deadline sensitive high priority programs and deliverables with a team-focused attitude.
Creative and innovative Strong coaching and mentoring skills Team oriented, cooperative, and flexible. Demonstrated ability to collaboratively work with a wide range of people at all levels of the organization. Strong understanding of the business and the industry. Proven record of accomplishment of supplying direct guidance and coaching to organizational stakeholders (e. g. leaders and employees) seeking expert advice. Commercially minded. Ability to be agile and adapt to a changing environment. Travel requirements 20% travel needed - trips for trainings, initiatives or team meetings when necessary Physical Demands Normal office environment The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.
They are not intended to be an exhaustive list of all duties and responsibilities and requirements. PDN-9ae7c467-d18c-4a7e-86f0-473d03856ff8
