Location: Wichita, KS
Company: Wolters Kluwer
productivity and effectiveness across various customer service operations. Essential Duties and responsibilities Advise and partner with leaders in our North American customer service organization to boost key performance indicators (i. e. CSAT (Customer Satisfaction), QA reviews, technical competency, etc.
) at the individual and team level to maximize performance results for the customer service organization. Builds relationships and serves as the primary liaison and subject matter expert for ongoing Learning & Development, including new hire onboarding, continuing education, and leader development. Proactively partners with leaders and other customer service support functions to identify
gaps and suggest best practices. Maps out quarterly and annual strategies to deliver creative training solutions to enable customer service performance.
Collaborates with an instructional designer to find innovative solutions and execution plans for various blended learning programs including, but not limited to live and virtual instructor led training, customer service and product certifications, online learning, etc. Keeps current with emerging trends and best practices in the customer service learning and development space. Pursue professional development by taking part in relevant webinars, following, and reading professional thought leadership, keeping personal networks, and taking
part in professional customer service training networks.
Supplies baseline and on-going measurement of key performance indicators affected by learning & development programs. Monitors on-going program effectiveness based on defined key performance indicators and finds replicable program best practices. Facilitates / delivers live and virtual training sessions / workshops as needed to address the following: the teaching of new skills, abilities, technology, or process; the enhancement of employees' professional knowledge. Analyzes the effectiveness of training and workshops to customer service and delivers the proper modification, 1:1 coaching, and reinforcement as needed.
Other Duties Performs other duties as assigned by supervisor. Job Qualifications Education: Bachelor's degree or relevant work experience Masters' degree preferred. Experience: Minimum Requires 7-10 years of relevant, related experience including: Minimum of 5-7 years' experience working in or supporting customer service / call center organizations (i. e. a broad-based and business-oriented understanding of customer service issues) Ability with Microsoft Office Suite (Word, Excel, Power Point, Outlook, Teams) Experience working in a CRM ( preferred, and ability in reporting preferred) Preferred Experience Proven record of accomplishment in performance improvement initiatives Strong knowledge of Microsoft Excel (pivot tables, formulas, etc) Tax and Accounting experience preferred, though not required Other Knowledge, Skills, Abilities or Certifications: Effective written and verbal communication skills, interacting with all levels of employees and management.
Self-starter that takes initiative, seeks out and can drive change through persuasion and leadership. Good analytical and critical thinking skills Project manages with a highly collaborative style, deadline sensitive high priority programs and deliverables with a team-focused attitude.
Creative and innovative Strong coaching and mentoring skills Team oriented, cooperative, and flexible. Demonstrated ability to collaboratively work with a wide range of people at all levels of the organization. Strong understanding of the business and the industry. Proven record of accomplishment of supplying direct guidance and coaching to organizational stakeholders (e. g. leaders and employees) seeking expert advice. Commercially minded. Ability to be agile and adapt to a changing environment. Travel requirements 20% travel needed - trips for trainings, initiatives or team meetings when necessary Physical Demands Normal office environment The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.
They are not intended to be an exhaustive list of all duties and responsibilities and requirements. PDN-9ae7c467-d18c-4a7e-86f0-473d03856ff8
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
routes in relief due to that routes regularly assigned RSR being off work. Additionally, the RSR – Jumper shall retrieve soiled linen, conduct shelf counts, and complete other duties as assigned. Responsible for maintaining a strong professional relationship with all customers and fellow employees as a member of the Superior Linen Service team.
Assists in care and cleanliness of assigned Superior Linen Vehicle including following policies and protocols addressing security of the vehicle to watch the RSR is assigned. Assists in recording, tracking, and reporting data that supports the Superior Linen Service operations as well as clientele, in order to aid in achieving consistently high-quality
service outcomes that illustrate the value that Superior Linen Service provides to their hospital. Maintains high level of professionalism with regard to appearance, communication, and behaviors, understanding that this position is the primary point of contact with Superior Linen Service clients.
The jumper must keep a consistent schedule that coincides with the normal RSR’s delivery schedule in order to maintain a high level of customer care. Essential Duties and Other Responsibilities: Participate in and value to training, meetings, and activities as assigned. Demonstrates and promotes Superior Linen culture, values, and philosophy. Core Competencies: All jobs at Superior Linen Service
share the following Core Competencies. These competencies ensure that we are working together to serve our customers and each other with excellence and integrity.
Trust: Consistently Acts with Integrity. Has a reputation for being responsible, reliable, respectful, and trustworthy. Behaves and expresses oneself in an open and honest manner. Is credible and consistent in word and actions. Demonstrates integrity, even during difficult situations. Shares information accurately and completely. Handles sensitive information appropriately. Adheres to all policies and procedures. Teamwork: Works Well with Others. Brings people together or works collaboratively with others to leverage their skills, talents, and knowledge to achieve a shared objective.
Creates synergy, generates enthusiasm, removes friction – resulting in a combined team-effort with greater results than those achieved by individuals. Properly recognizes team accomplishments and significant individual contributions. Commitment: Pursues Excellence. Displays initiative and executes with precision and thoroughness. Sets or accepts challenging goals and demonstrates a relentless commitment to meet or exceed the desired result. Follows through on all assignments and commitments, completing them in a timely and reliable manner.
Displays initiative and executes with precision and thoroughness. Service: Dedicated to Customers and Co-Workers. Strives to perform their individual role in executing our mission “to profitably provide a sincere service of a quality product to our customers. ” Consistently works to anticipate needs and provide services, solutions, products, and a personal performance that exceed expectations. Education, Training, Experience and Licenses Required: Required High school diploma or GED Valid Driver’s License Criminal background checks and drug testing will be required for this position Work Experience Requirements Job related experience Particular Knowledge, Skills, and Abilities: Ability to safely complete loading and unloading of laundry in carts.
Ability to meet time sensitive goals in a safe and effective manner. Must exhibit self-initiative, accountability, flexible skills as well as interpersonal savvy. Must follow instructions related to ergonomics, infection prevention, and any other safety directives. provided by Superior Linen Service Management. Have a base knowledge of computer skills. Working Conditions: Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk, sit, climb, or balance, and talk or hear. The employee must frequently lift and/or move up to 75 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: While performing the duties of this job, the associate is regularly exposed to moving mechanical parts, fumes, or airborne particles, and vibration. The noise level in the work environment is usually very loud. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions experienced with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i. e. emergencies, changes in personnel, workload, rush jobs or technical developments). Education Preferred High School or better Licenses & Certifications Required Valid Driver's License For more details: jobs-search. org/manufacturing_wichita-c432138/route-service-representative-jumper-delivery-route-specialist-wichita_i1970810571
Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
