Location: Fort Leonard Wood, MO
Company: United States Army
overseeing Share Point Administration, design, development, evaluation, and management of the Share Point portals. Reporting to the G6, the KM-T has responsibilities that include customer support and technical training support functions. Oversees the design, development, backssment, and oversight of the MSCo E A365 portals with responsibility for customer assistance and technical training support.
Provides customer support in the management of the organization A365 portals. Supports the end users in the use of the sites, in both posting and accessing information. Assists in the management of the websites to ensure the content is current and appropriate for the intended audience following
the Department of Defense (Do D), Department of the Army (DA), and organizational policies and guidance. Plans and prioritizes tasks based on existing and anticipated project requirements, support requests and their impact on the organization's ability to meet training objectives.
Serves as the principal point of contact for resolving customer questions or problems concerning the portals. Determines the exact nature of the problem routine, non-routine, user error, equipment malfunctions, and software malfunctions. Provides effective and timely technical training support services to organizational users to include portal access, navigation techniques, inter-user communication, network
connectivity, and resource sharing. Documents procedures and trains customers on implementation and use of approved solutions.
Assists customers by developing approved applications, websites, and webpages. Performs testing and validation of equipment and software to ensure conformance to standards and/or existing installed customer baselines. Installs software updates and new software versions. Adapts, configures, and tests authorized computer software and hardware for effective integration to MSCo E personnel computer systems. Analyzes and resolves hardware/software system failures. Formulates and enforces policies and program guidelines governing Knowledge Management (KM) strategies, including the management of document lifecycles and content.
Requirements Conditions of Employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. Must obtain and maintain a Top Secret Clearance. Temporary duty travel may be required up to 10% of the duty time. Incumbent will have to pass a pre-employment physical to meet Physical Efforts requirements. This position may require an annual physical or medical surveillance examination. Incumbent must possess the ability to lift 50 pounds. This is an inclement weather position.
The incumbent is expected to make every attempt to report for duty on time and/or remain on duty during inclement weather conditions. Incumbent may be required to perform call duties; work overtime to include weekends and federal holidays, out of cycle, or unscheduled training or on an emergency basis. The work will require the incumbent to work evenings/nights; rotating shifts, extended hours. Maintain working cellular and/or home telephone at all times. This position is covered by the Alcohol and Drug Abuse Prevention and Control Program. Must pass urinalysis testing as required prior to appointment and periodically thereafter.
Required to possess a valid passenger vehicle license and to operate a passenger vehicle for the purpose of inspecting and troubleshooting network problems. Incumbent is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in Do D Publication 8570.01-M Information Assurance Workforce Improvement Program. Personnel assigned to this position must obtain the appropriate certification within six months of being assigned. Incumbent must be able to obtain and maintain IAT Level II certifications per Do D Directive 8570.1-M, AR 25-2, and as detailed in the Information Assurance (IA) Training and Certification Best Business Practice (BBP).
Failure to satisfactorily obtain and maintain updated certifications in accordance with the listed publications are grounds for termination. Qualifications Who May Apply: US Citizens In order to qualify, you must meet the education and or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g. Peace Corps, Ameri Corps) and other organizations (e. g. professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is. Specialized Experience : One year of specialized experience which includes: Share Point Administration, developing, managing portals and their accessibility; Providing wide-range IT support including software, web design, application development and addressing vulnerabilities; Customer support and training on Microsoft 365; and Managing IT projects.
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-09). OR Education : Ph. D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Computer Science.
OR Combination of Education and Experience : A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentage to equal 100. Specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to backss their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions; (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately backss its root causes and potential solutions; seeking supervisory review where appropriate.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.
Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. You may claim Priority Placement Program (PPP) preference. Veterans and Military Spouses will be considered along with all other candidates.
Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above.
Additional information about the program is on Required Documents The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the. As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume: Your resume may be submitted in any format and must support the specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy. For qualifications determinations your resume must contain hours worked per week and the dates of employment (i. e. HRS per week and month/year to month/year or month/year to present).
If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position. For additional information see: 2. Other supporting documents: Cover Letter, optional Most recent Performance Appraisal, if applicable This position has an individual occupational requirement and/or allows for substitution of education for experience. If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: This position requires a job-related license or certification.
You MUST submit a copy of your license or certification with your application package or you will be rated ineligible. See: NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U. S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. PDN-9ae5edd9-7a57-42d1-ac10-402a660e799e
city, Columbia, and many more. As a driver you will make 3.99 per delivery plus any tip you receive is yours to keep. In other cities drivers can range from 3 to 4 deliveries an hour on a good day. People with access to Fort Lenard wood are needed since there will be deliveries made there regularly so if you do not have a pass you will need to be able to get one.
If you have any other question please feel free to contact me.
work most holidays and Saturday and Sunday nights. B&; B Theatres is a family owned company operating since 1924. NO PHONE CALLS PLEASE. To apply please complete this application. http: ///page/jobs We look forward to hearing from you!
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
low-cost health insurance, quarterly bonus program and a 5% employee-match 401k retirement plan. Discover more at /en/ Job Summary A Customer Service Specialist acts as an advocate of the customer to departments throughout the company which are responsible for fulfilling customer demand while also providing quotes and entering customer purchase orders.
Likewise, the Customer Service Specialist represents Positronic to the customer, either on behalf of or in conjunction with all departments responsible for servicing the customer before and after the sale. Job Responsibilities Provides the highest level of customer service possible via e-mail, live chat, telephone, in person, or other Builds
and maintains customers relationships Acts with friendliness, courtesy, and respect in all customer interactions Investigates and resolves customer issues including those related to delivery, quality, and finance Develop accurate quotes while making competent decisions in the best interest of Positronic and provide customers with the best possible solutions to meet their requirements resulting in obtaining orders.
Provide selling costs for nonstandard catalog part numbers, high volume quantities, or parts identified through contract review as needing nonstandard requirements. Identify customer requirements to apply to orders that may be outside of our standard operating procedure Responsible
for sustaining and continuing product knowledge of existing and new products, applications, and requirements Copies data and compiles reports and records Work with Business Development Managers to help development new accounts Must regularly exercise independent judgement when determining appropriate escalation for customer concerns Must have the ability to work well alone and in teams of co-workers Must possess the ability to follow instructions, accept constructive criticism, and convert this information into a productive and positive outcome Must work with the EHS department to ensure all local, state, and federal regulatory agencies requirements are met; OSHA, NFPA, DNR, EPA and Amphenol sustainability practices.
Must work with the Quality department to ensure all quality standards are met for AS9100 certification. Comply with company policies and procedures. Perform other duties as assigned. Requirements Education: Bachelor's Degree or equivalent preferred. Experience: Minimum two years' customer service experience in a technical industry preferred. Other: An equivalent combination of education and experience Physical: Must be able to lift 0-10lbs. frequently. Must be able to sit, stand, walk, bend, stoop, twist, reach and reach overhead.
Knowledge: English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Skills: Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Attention to Detail -Being careful about detail and thorough in completing work tasks. Coordination - Adjusting actions in relation to others' actions. Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Speaking - Talking to others to convey information effectively. Time Management - Managing one's own time and the time of others.
Abilities: Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. Control Precision - The ability to adjust the controls of a machine or a vehicle quickly and repeatedly to exact positions. Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. Multi-limb Coordination - The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down.
It does not involve performing the activities while the whole body is in motion. Near Vision - The ability to see details at close range (within a few feet of the observer). Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Selective Attention - The ability to concentrate on a task over a period without being distracted.
POSITRONIC RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS " AT-WILL. " THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS. Positronic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability or veteran status.
For more information regarding EEOC requirements please visit http: //www. dol. gov/ofccp/regs/compliance/posters/pdf/eeopost. pdf http: //www. dol. gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c. pdf Positronic Industries participates in the United States Department of Homeland Security E-Verify program. The E-Verify program is a web-based employment eligibility verification system for newly hired employees operated by the U.
S. Citizenship and Immigration Services. Any candidate that needs accommodation or assistance with the application process should contact HR at xyz X@ or at 417-866-xyz X.
