Location: Fort Hall, ID
Company: Continuum Global Solutions
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
year Field Techs - 3 weeks of paid vacation in your 1st year Paid training through John Deere University Comprehensive employee benefits plan that includes medical, dental, and vision 401(K) with company match up to 4% Paid company holidays Preferred Requirements At least 2 - 3 years experience as a mechanic working on small engines, diesel, and gas engines, and small hand-held components Experience with John Deere equipment Your New Career at Stotz Equipment Starts Here Stotz Equipment has been family-owned and operated since 1947.
Single-family ownership for over 70 years has helped to create a consistency of service and a commitment to our customers that is unmatched by our competitors.
Stotz Equipment still holds true to its founding values: Quality, Integrity, Loyalty, Caring, and Community. Our purpose is to create a better life for our families, our communities, and those connected to the land.
Stotz Equipment is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. For more details: jobs-search. org/manufacturing_idaho-r782054/shop-and-field-technicians-springfield_i1970363703
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
complimentary internet services (within service area), and a benefit package including medical, vision, dental and 401k. Essential functions of the position may include, but are not limited to, the following: Provide inbound telephone support to potential customers and to customers requesting information or experiencing technical difficulties and equipment problems, in order to reduce service calls and improve customer satisfaction.
Enter billing payments into the billing system and ensure reconciliation of cash drawer and payment entry on a daily basis. Research status of installation and service calls in order to resolve customer inquiries/complaints; research misapplied payments, billing
and service adjustments. Communicate with customers in order to respond to questions; resolve service concerns; provide rate and programming information; initiate upgrade of current service and sell our products and services.
Responsible for technical support/troubleshooting, via telephone and computer, of the high-speed data product (including email and web hosting). Assist in the resolution of advanced level technical problems with troubleshooting procedures/skills. Responsible for adding equipment into billing system accounts, notating the account with proper information as required, to properly execute customer orders, schedule installs and trouble calls, and document customer accounts
on a daily basis. Responsible for providing required documentation for tracking work order status information.
Continually demonstrate and ensure superior customer service. Other functions/duties as assigned. Must be prompt, punctual and have regular attendance. Must be available to work evenings, weekends and holidays. Perform other related duties and tasks as assigned or as become evident.
