Location: Winterset, IA
Company: Mediacom
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
exceptional services. As we continue to grow, we're seeking a talented and motivated individual to join our team as a Remote Customer Support Agent. Position Overview: As a Remote Customer Support Agent, you will play a crucial role in ensuring our customers have a positive and seamless experience with our services.
You'll be responsible for addressing inquiries, resolving issues, and providing top-notch support to our valued customers. Key Responsibilities: Be 18+ years or older Must be a US Citizen or legal resident High School Diploma/GED or higher education Preferred minimum 1 year of customer service experience but not required Pass a background check Excellent verbal and written
communication skillinteractioncellent time management and organizational skills Ability to work independently and remotely with a hard-wire connection from desktop/laptop to modem via ethernet cable (for secure connection when working)Qualifications: Providing excellent customer service and support Managing incoming calls or chats Responding to customer inquiries Following up with clients as needed Additionally, you will maintain customer records and data in a professional manner and maintain product knowledge to ensure high-quality customer service.
Occasional administrative/technical support Requirements: High-speed internet connection for remote work. Quiet and dedicated workspace
for conducting customer support activities. Availability to work flexible hours, including evenings and weekends if necessary.
Familiarity with CRM systems and customer support software. How to Apply: To apply for these exciting opportunities, please visit our careers page at /careers. There, you will find detailed job descriptions, application instructions, and information on the application process. If you have any questions or need further assistance, feel free to reach out. We're looking forward to your valuable contributions to Novelty Nova!
standards of this position. Adheres to work schedule and attendance policies. Reacts professionally to changes while remaining productive. Works in a fast paced, flexible, team environment. Treats colleagues with respect; communicates with honesty and transparency, candor, and directness.
Works in a cooperative and professional manner, with all levels of employees, vendors and/or clients. Adheres to work schedule and attendance policies. Reports to workstation as directed by management. Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures. Maintains confidentiality of CDS Global and its client’s proprietary information. Works
under general supervision. Follows CDS Global ergonomic and safety policies. Assumes additional responsibilities as requested (or required). Performs other customer service functions as workload dictates.
EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING High School or equivalent preferred. Customer service background preferred. Basic PC Knowledge and skills. Proficient verbal and written English communication skills. Proficient, fluent, English and Spanish communication skills (verbal and written) required for Bilingual Representatives. Problem solving skills. Minimum Typing Requirements 20-25 WPM. 10‑key preferred. Experience using simple math skills. Training 2 weeks of virtual
training via Microsoft Teams. + January 15-26 Monday - Friday 3:30-9:30pm Work Schedule 20-40 hours work schedules available within the following parameters: Monday - Friday 8:00am - 11:30pm Saturday 8:00am-3:00pm Sunday 11:00am-11:00pm Position Type - Temporary 20-40 hour work schedules are available with a minimum of 20 hours/week.
The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, Harlan, Wilton or Tipton. Salary Base wage = $14.50/hour Shift Differential 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis. Weekend Shift = $3.75/hour for hours worked between 3am Saturday to 11pm Sunday.
Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global’s diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
EOE, including disability/vets Pre-employment background check(s) conducted on qualified candidates. Post-offer, pre-employment drug/health screening(s) required for some positions.
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