Customer Service Representative I - Downtown Grand Rapids (Full Time) | Grand Rapids, MI

Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.

Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.

with a stable and respected financial institution? If so, please read on. This Customer Service Representative position earns a competitive wage based on skills and experience. You would also be eligible for a full benefits package that includes medical, dental, vision, a flexible spending account (FSA), paid vacation and sick time, life insurance, a 401(k) with a match at 100% up to the first 5% of your contribution, discounted bank services, adoption assistance, exceptional training and development opportunities, and more!

If this sounds like the right opportunity for you, apply today! THE MERCANTILE BANK STORY Founded in 1997 with the firm belief that our customers, employees, and

communities are best served by financial institutions with local ties, we have a strong and extensive commercial and retail banking presence in Michigan. We work together to solve problems and are leaders in the industry when it comes to innovative products.

As a community bank, we are able to offer products that are tailored to meet the unique needs of our local customers. We hire people that are able to connect, listen, and deliver the best solutions to our customers and communicate with integrity every time. Our employees are actively involved in the communities we serve. We get that they spend almost as much time at work as they do at home, so they need an environment where they can

thrive and reach their full potential. We get that attractive compensation and benefit plans are important.

We get that feeling valued, accepted and respected is key. We are committed to attracting and retaining the best talent in the markets we serve. We are a great place to work and grow. So, come see for yourself why we have been named one of " West Michigan's 101 best and brightest companies to work for. " A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE As a Customer Service Representative, you will interact with people all day. Customers will be happy to see your smiling face in the office when they enter the branch. Your top priority will be to provide them with an exceptional sales and service experience.

You will be tooled with the knowledge and resources to be able to assist customers with their financial needs. Each customer is unique and your job will be to ask questions and listen to be able to provide banking solutions that meet their unique needs. You are motivated to achieve your goals and you cheer on your co-workers to meet theirs too. You will wear multiple hats and are prepared to fill in at the Teller Line or assist your manager with various projects as needed. You are excited to uncover an opportunity to refer business to your banking partners in Mortgage, Commercial and Treasury.

You will be proactive in tracking and reporting your sales and referral activities. You will receive a lot of training so you will know the products, services and how things work at Merc. Banking is always changing so it is your responsibility to continue to stay informed of changes. You are excited to be a resource to others and share information with your team members and customers. You promote Mercantile bank through community involvement and leverage your contacts to create a pipeline of new business. You get great satisfaction out of positively impacting so many lives!

QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE High School Diploma or equivalent 2 years' experience in customer service in a retail sales environment Experience with needs-based selling and providing exceptional customer service Experience working in Retail Banking is preferred Are you passionate about providing excellent customer service? Are you friendly and personable? Do you have excellent communication skills? Are you a team player? If you answered " yes, " then you might just be perfect for this position! WORK SCHEDULE On average, this position works banking hours Monday - Friday, 8:30 am - 5:30 pm.

Some Saturdays will be required from 8:30 am - 12:30 pm. Community activities may require evening and weekend hours. Day travel may be required for meetings and training. Job Posted by Applicant Pro

to stand for extended periods of time. Primary Responsibilities: Provide every customer with excellent customer service for an overall positive customer experience that inspires customer loyalty. Strive for excellence in communication with customers and colleagues, both in person and over the telephone.

Maintain knowledge of current sales and promotions, upcoming events, and security practices. Maintain knowledge of existing inventory, new publications, and best sellers in order to assist customers with their selection of books and the location of books that may interest them. Process transactions on the store's POS system, demonstrating knowledge of policies regarding payment, exchanges,

discounts, and coupons. Sticker, arrange, shelve, and display merchandise appropriately to promote sales Create and submit special orders for customers per company guidelines.

Develop constructive and cooperative working relationships with others, maintaining them over time. Other tasks not on this list may be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Previous retail experience is preferred but not required. Availability - store hours of operation require flexible availability, including evenings

and Saturdays Physical Qualifications - Must be able to stand for extended periods of time, with the ability to lift, bend, and twist as required.

Ability to Multitask - job requires an ability to handle multiple tasks at once without losing priority or focus for each individual task. Customer and Personal Service - Ability to backss customer needs and provide outstanding customer service. Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. English Language & Mathematics - Knowledge of the structure of the English language including the ability to understand and communicate information in both oral and written formats.

Knowledge of the basic principles for addition, subtraction, multiplication, division, percentages, fractions, and currency. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. Tools & Technology - Working knowledge of Microsoft Office applications and an ability to navigate e-mail, Point of Sale, Internet, database and inventory management software. BAKER BOOK HOUSE COMPANY IS AN EQUAL-OPPORTUNITY EMPLOYER