Location: Ann Arbor, MI
Company: University Of Michigan
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine,
sciences, and healthcare to become one of the world? s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution.
Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savings Responsibilities Characteristic Duties and Responsibilities: Essential? Obtain and process pricing quotations from various manufacturers? Enter order, product, HCPC coding, pricing, and manufacturer information into the computer system. Complete patient demographics and appropriate
ICD10 codes in computer system. Prepare Rx for Physician signature via method set by the department.
Process orders per department guidelines. Participates in quality improvement or Lean project(s). Assists in department wide/new employee training. Other Related Duties: Assist with updating products in computer for inventory. Work open order report and various reports as needed. Establish and maintain electronic files per department guidelines. Follow department guidelines for phone, fax and email communication. Complies with all University of Michigan and departmental standards and expectations. Supports the department? s commitment to continuous improvement activities and principles through positive and respectful contribution in all problem-solving and change processes at Home Care Services.
Performs other duties as assigned. Required Qualifications? Customer Service Experience: Intermediate 2-5 years / Senior 5-8 years of professional and/or educational experience. Ability to manage multiple functions simultaneously? Excellent interpersonal skills? Demonstrated proficiency with computer skills including keyboarding and Microsoft programs? The employee will be able to perform the assigned duties and responsibilities with or without reasonable accommodations.
Ability to read, write, speak and comprehend English. Manual dexterity to perform required activity proficiently and safely? Ability to sit for an extended period of time; greater than four hours Desired Qualifications? Knowledge of medical terminology. Experience working with health care professionals? Previous experience in Complex Rehabilitation Technology Underfill Statement This position may be underfilled at a lower classification depending on the qualifications of the selected candidate. Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.
Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting. Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer. PDN-9ae3e486-81e5-4e90-aeca-69acd3b753a2
