Location: Fenton, MO
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
services for automotive F&I-related, voluntary protection products such as VSC, Appearance, Tire & Wheel, Key Replacement, GAP and Theft-deterrent protection. We process and adjust claims for these contracts within programs that are underwritten by only Excellent (A- or better) rated Insurance Carriers.
As a rapidly growing automotive F&I product provider with over 30 years of continuous operation in the Automotive F&I space, our operating partners include seasoned Insurance Agents, national Lenders and their client Automotive Dealers. Job Description: Are you an Automotive technician / mechanic, Dealership service writer or manager, Automotive parts manager or counter person looking
to transfer your skills to a new career? Wise F&I is currently seeking full-time Mechanical Claim Adjusters to support our Mechanical claims team and our continued business growth.
This position is Monday through Friday with weekends off. We provide a competitive salary commensurate with experience, ASE program certification or recertification reimbursement, have 9 major holidays scheduled off annually - with pay, provide a robust health care and benefits package; in addition to, a bright, modern workspace with optional stand-up desk capability, and potential hybrid (WFH) opportunities. Primary Job Function: The Claims Adjuster is responsible for the set-up and processing of automotive
Mechanical claims filed with our company that cover mechanical breakdown, appearance, tire & wheel and other benefits.
This includes reviewing repair estimates, inspection reports, supporting documentation, communicating with repair facilities, and ultimately determining coverage while providing outstanding customer service. Job Responsibilities / Tasks include: Working in a call center environment focused on handling calls daily within expected performance metrics, handle times, and volume. Providing outstanding customer service while reviewing claims using the process established by department and within company guidelines. Reviewing and verifying repair costs using standard " national labor and parts guides to ensure estimates are within approval guidelines.
Verifying, analyzing, and investigating repair information to determine if coverage is within the terms of the service contract. Providing accurate and customer focused communication to customers, dealers, repair facilities, and vendors in a clear and concise manner. Determining the appropriate authorization amount based on contract terms. Documenting all interactions, research, verifications and other claim-related information in the claim administration system. Ability to communicate effectively by telephone and email with retail and wholesale customers, repair facilities, and non-related parties using great customer service skills.
Working pro-actively and cohesively as a member of the claims team. Attending company paid training seminars and/or continuing education. Maintaining high customer service requirements, accuracy and productivity standards. Working with management on specific issues / other duties as requested. Required Education and Skills include: High school diploma or GED preferred. Technical training or College Degree is a plus. Preferred 2 or more years of hands-on automotive repair or equivalent automotive technical experience (Technician, Service Writer or manager, Parts, etc.
) ASE or equivalent Manufacturer certification is a plus. Outstanding verbal and written communication skills. Possess strong customer service skills including conflict avoidance/resolution, negotiation, and persuasive speaking. Proficient use of current computer systems, Microsoft and web-based applications. Proficient use of communication tools for email, instant message and meeting platforms. Possess problem solving, decisiveness and effective time management skills.
Comprehensive Benefits: Competitive hourly wage (40 hrs/week) Annual Performance Evaluation w/ Compensation Review Bright, Modern Workspaces 9 Paid Holidays (per year) Paid Vacation Days 401K Retirement Plan (100% company match up to 4% of income w/ immediate vesting) Insurance - paid benefits include Health, AD&D, Life and L/T Disability Voluntary benefits include Dental, Vision, Supplemental Life and S/T Disability Convenient suburban location near intersection of I-270 and I-44 in southwest St. Louis County. We are an Equal Opportunity Employer.
services for automotive F&I-related, voluntary protection products such as VSC, Appearance, Tire & Wheel, Key Replacement, GAP and Theft-deterrent protection. We process and adjust claims for these contracts within programs that are underwritten by only Excellent (A- or better) rated Insurance Carriers.
As a rapidly growing automotive F&I product provider with over 30 years of continuous operation in the Automotive F&I space, our operating partners include seasoned Insurance Agents, national Lenders and their client Automotive Dealers. Job Description: We have a great opportunity open within Wise F&I's Contract Administration department, the CSR-Cancellation Specialist role and would
love to have you fill it. The CSR, Cancellations is responsible for processing all inbound contract cancellation requests as well as contract data entry and scanning, along with other duties as assigned.
Working at a sit/stand desk with dual monitors, using our contract administration system and Outlook, this role processes requests that come in via fax, email or phone call and ensure accurate processes are executed to help meet cycle time and customer service targets. This position can be a springboard to higher level roles within the company that include increased responsibilities and compensation over time with a proven performance track record. We have many examples in the business
currently of just that. The ideal candidate is a team player, possesses strong customer service abilities with great typing skills and is a recent college graduate; or, someone with a few years of administrative/customer service experience working in an automotive dealership, repair facility or the insurance industry that wants to take the next step in their career.
Job Responsibilities / Tasks include: Receiving and Processing Correspondence - both hard copy and electronic Data-Entry (tab key) of Contracts Scanning and Indexing of Contract Forms Processing Contract Cancellations General Administrative Duties Required Skills and Experience: College Courses or College Degree is preferred 1 year Customer Service experience / Automotive and or administrative experience a plus 40+ words/minute typing skills Microsoft Office familiarity including Access and Outlook Proactive (can-do) attitude Aptitude and Desire for Learning Self-motivated & Goal Oriented Team-based focus Commitment to Excellence Bilingual skills - Fluent in Spanish is a plus Benefits: Competitive Hourly Wage (40 hrs/week) Annual Performance Evaluation w/ Compensation Review Opportunity for Advancement Bright, Modern Workspace 9 Paid Holidays (per year) Paid Vacation Days (after 2 months) 401K Retirement Plan (100% company match up to 4% of income) Insurance - paid benefits include Health, AD&D, Life and L/T Disability Voluntary benefits include Dental, Vision, Supplemental Life & Short-Term Disability Convenient suburban location near intersection of I-270 and I-44 in southwest St.
Louis County. We are an Equal Opportunity Employer.
services for automotive F&I-related, voluntary protection products such as VSC, Appearance, Tire & Wheel, Key Replacement, GAP and Theft-deterrent protection. We process and adjust claims for these contracts within programs that are underwritten by only Excellent (A- or better) rated Insurance Carriers.
As a rapidly growing automotive F&I product provider with over 30 years of continuous operation in the Automotive F&I space, our operating partners include seasoned Insurance Agents, national Lenders and their client Automotive Dealers. Job Description: Are you ready for an exciting opportunity within Wise F&I's Client Services team, supporting the Client Relations, Sales team and our
partners? In this role you will be responsible for administrative functions such as establishing new partners in the appropriate systems, ensuring complete and accurate information along with processing inbound client supply requests for sales and marketing items, and other support functions for the Client Services team.
This is a great role to join the team and learn about our key business requirements, processes and partners to launch your career with Wise F&I. The ideal candidate will bring strong customer service experience, a willingness to learn and grow with a positive attitude, supply / inventory experience and/or automotive experience. The successful candidate will enjoy splitting
their daily work between processing new partner set-ups in the systems ensuring accurate and complete information, along with processing outbound supply fulfillment orders, and other support functions as needed for the Client Services team.
Job Responsibilities / Tasks include: Accurately establish all dealer and agent system setup and configuration Send internal & external notifications for new set-ups and account changes Properly document all interaction in the applicable systems Timely and accurate process Supply / Order Fulfillment to Client Agents/Dealers utilizing online tools and shipping resources Basic Form/Brochure Inventory Supply Management, including keeping accurate up to date inventory and shipping logs Working with supply vendors to order and maintain ample supply stock General Administrative Duties including supporting mail processing and handling, claims and business letter processing, other general administrative and support tasks as needed Required Skills and Experience: 1 + year Customer Service / Administrative Experience Minimum 2+ years of college with Associates Degree Microsoft Office familiarity including Word and Outlook Supply or Inventory management experience / Shipping/Mail applications and systems Self-motivated & goal oriented Team-based focus Outstanding verbal and written communication skills Must be able to lift up to 30lbs.
The following are a plus but not required: Bachelor's Degree (4+ yrs of college) Customer Relationship Management Experience Bilingual skills - Fluent in Spanish Benefits: Competitive Hourly Wage (40 hrs/week) Annual Performance Evaluation w/ Compensation Review Opportunity for Advancement Bright, Modern Workspaces 9 Paid Holidays (per year) Paid Vacation Days (after 2 months) 401K Retirement Plan (100% company match up to 4% of income with immediate vesting) Insurance - paid benefits include Health, AD&D, Life and L/T Disability Voluntary benefits include Dental, Vision, Supplemental Life and S/T Disability Convenient suburban location near intersection of I-270 and I-44 in southwest St.
Louis County. We are an Equal Opportunity Employer.
