Customer Service Technologist 1 - Filtra | Southfield, MI

Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.

service with technology, collection maintenance tasks, and other tasks as assigned.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:  Greets patrons upon entering the building; directs patrons to appropriate location, department or librarian to answer their question(s).

 Issues new library cards and maintains existing accounts utilizing the automated library system.  Removes items from drop boxes and evaluates them for damage, check-in, shelving, or transit to owning library.  Registers patrons into automated library system, checks materials out, renews materials, checks items in, and collects overdue fines and other fees; resolves customer account issues.  Receives incoming telephone

calls to the library, providing direct patron assistance and routing calls to the appropriate department.  Assists patrons with basic computer questions, printing, faxing and copying tasks.

 Prepares all library materials regardless of form for the shelves as necessary while maintaining their order according to the alphabet or Dewey Decimal system.  Processes patron hold requests via automated library system.  Provides database maintenance in the automated library system including entry of all acquisitions and deletion of discarded items.  Performs opening and closing procedures Maintain confidentiality of Library Records.  Performs other duties and special projects, as assigned.

KNOWLEDGE, SKILLS, & ABILITIES  Basic technology skills: email, office, browser-based products, printing, internet navigation.

 Knowledge of general office practices.  Knowledge of library practices.  Excellent patron service attitude.  Ability to work effectively with other employees.  Ability to communicate effectively with library patrons and staff.  Ability to work independently with minimal supervision. QUALIFICATIONS: REQUIRED :  High School Diploma or GED PREFERRED :  Some college coursework Library technology experience in CARL (library circulation software) SPECIAL WORKING CONDITIONS:  Ability to bend and lift books and other materials, push/pull carts and stand or sit for extended periods of time.

 Monday-Friday with occasional Sunday afternoons.  This position is responsible for working 12-16 hours/week. SALARY RANGE/HOURS: This is a part-time position with hourly rate of $15.00/hour, with no benefits. WORKING CONDITIONS/PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move items, including books and other materials, of up to 25 pounds.

While performing the duties of this job, the employee regularly works in a business office setting but may occasionally attend meetings/programs after standard business hours. The noise level in the work environment is usually quiet. GENERAL REQUIREMENTS/DISCLAIMERS: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of an employee so classified. Employees must be physically able to perform the essential functions of the position, with or without reasonable accommodation.

The City of Oak Park does not discriminate in its employment or any other programs or activities on the basis of race, religion, color, creed, national origin, ancestry, ethnicity, gender, economic status, age, marital status, interactionual orientation or disability. We provide reasonable accommodation for qualified individuals with a disability, if requested. Job Posted by Applicant Pro

Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.

Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.