Location: Nampa, ID
Company: Border States
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
complimentary internet services (within service area), and a benefit package including medical, vision, dental and 401k. Essential functions of the position may include, but are not limited to, the following: Provide inbound telephone support to potential customers and to customers requesting information or experiencing technical difficulties and equipment problems, in order to reduce service calls and improve customer satisfaction.
Enter billing payments into the billing system and ensure reconciliation of cash drawer and payment entry on a daily basis. Research status of installation and service calls in order to resolve customer inquiries/complaints; research misapplied payments, billing
and service adjustments. Communicate with customers in order to respond to questions; resolve service concerns; provide rate and programming information; initiate upgrade of current service and sell our products and services.
Responsible for technical support/troubleshooting, via telephone and computer, of the high-speed data product (including email and web hosting). Assist in the resolution of advanced level technical problems with troubleshooting procedures/skills. Responsible for adding equipment into billing system accounts, notating the account with proper information as required, to properly execute customer orders, schedule installs and trouble calls, and document customer accounts
on a daily basis. Responsible for providing required documentation for tracking work order status information.
Continually demonstrate and ensure superior customer service. Other functions/duties as assigned. Must be prompt, punctual and have regular attendance. Must be available to work evenings, weekends and holidays. Perform other related duties and tasks as assigned or as become evident.
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
executing store sets and constructing promotional materials. Selling to and counseling with consumers responsibilities consist of understanding and seeking out consumers needs, and then filling the consumers' needs with Scotts products. Merchandisers and Counselors also influence and educate retail customers on the selection and use of Scotts products as appropriate.
This role works closely with the Sales Manager and store personnel to provide input and feedback on sales related issues, opportunities and inventory needs. Key Work Performed Merchandise Scotts products by executing seasonal resets; restocking shelves, racks, and displays; cleaning and facing product; repairing or removing
damaged items; re-labeling grass seed and other products. Install and maintain point of purchase materials. Initiate interactions with consumers in stores to understand their needs and fill their needs with Scotts' products.
Provide recommendations and product knowledge to both consumers and retail customer associates. Assemble fixtures and in-store displays. Conduct consumer counseling sessions including lawn and garden educational clinics, promotional events and in-aisle consumer education as needed. Fill consumer needs with Scotts' products Complete all required reports in a timely and accurate manner. (e. g. time sheets, surveys etc. ) Utilize proper safety techniques and equipment
and report incidents to Safety/Management in a timely fashion.
Minimum Requirements At least 18 years of age High school diploma or equivalent preferred Previous retail merchandising experience preferred Previous selling experience preferred Previous consumer interaction experience preferred Strong initiative, self-motivation, and be able to work independently with little or no supervision Ability to effectively communicate to understand consumer needs and be able to explain how Scotts products can fill those needs. Provide detailed product information, as appropriate, to respond to consumer questions and concerns Ability to work evenings and weekends during in-season periods Basic computer skills to be able to navigate a web-based time entry system to enter time worked each day Good organization and planning skills Ability and willingness to learn about Scotts products and retail partner store procedures and processes Ability to lift, push and pull up to 60 lbs.
on a regular basis Ability to regularly climb an 8'-12' safety ladder while carrying product Willingness and ability to be exposed to changes in temperature and humidity including indoor/outdoor working conditions Willingness to submit to The Scotts Company pre-hire screening, which includes drug screen, criminal history check, social security validation, automobile insurance verification and Motor Vehicle Request (MVR) check Possession of a valid driver's license and reliable transportation.
May have to transport point of purchase (POP) signage and travel to different stores during a single shift Daily access to the Internet Ability to provide your own sturdy leather shoe to be used while in stores. Completion of all required on-line training courses within appropriate time period (e. g. policies, procedures, product knowledge etc. ) PLEASE APPLY TO THE BELOW APPLICATION LINK www. scotts.
