Location: Fort Smith, AR
Company: Foundever
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and Moisture Shield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; Pebble Tec® pool finishes; plus popular brands of landscape and gardening materials.
Summary This position is responsible for supporting the end-to-end supply chain activities of the manufacturing site from purchase order creation, receipt and shipping finished product. Ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution
to customer inquiries, orders or issues. Essential Duties and Responsibilities Assist customer with product questions, ordering, order tracking, complaints and problems Enter orders into system for billing and delivery Coordinate delivery schedules with dispatch Issue credits or debits accurately when applicable Answering incoming calls Taking sales orders from sales representatives and customers by phone and radio Assisting walk-in counter customers Facilitating new account and credit approvals Categorizing, scanning and maintaining ship ticket copies for audit purposes and file all customer records Printing and distributing e-mailed customer purchase orders Time clock system administration.
Daily verification of employee hours Weekly time clock review with Site Manager and subsequent HR submission Attendance and overtime trending/reporting Purchase Order Creation and system maintenance Purchase Order delivery receipt verification and data entry (receiving) Weekly audit of all raw material delivery receipts vs.
trucking records Update shipping tickets with appointment info, change date as needed Ensure PM tickets are printed, delivered to shipping and matched appropriately for evening loading Order office and printing supplies Use purchasing card for payment of invoices below threshold Month End Close – data entry Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job. Requirements / Education / Experience High School Diploma or GED equivalent, some college preferred Good with basic math Experience working in a technical or industrial organization, providing customer service and inside sales support Working knowledge of Microsoft Office Skills (Outlook, Excel, Word) Detail oriented and excellent organizational and multitasking skills Ability to work efficiently and effectively under pressure with simultaneous deadlines Ability to think on your feet, by backssing, planning and strategic troubleshooting Self-motivated and driven professional Physical Environment Ability to sit for extended periods of time Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard Bending and some lifting Extensive writing Extensive phone and radio use Tasks can be very repetitive Slight lifting of ship tickets and overnight packages What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage.
We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability--If you want to know more, please click on this link.
84% of our managers are internal promotions. Location Requirements: Must reside within driving distance of our Fort Smith, AR location. You will be working onsite at 4600 Towson Ave #275, Fort Smith, AR 72901. Foundever supports i Phone/ Android devices.
For an optimal experience in the application process and to ensure your security, please install the latest updates on your mobile device. A fantastic opportunity for you. The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative,
as well as follow established procedures, processes and systems to provide a resolution for the customer. Work with Us and You'll Enjoy: An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience.
Whether you are onsite (location) or working from home, depends on the results of your backssment and interview. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role. Core Responsibilities: Handle inbound service calls Drive customer satisfaction through voice, chat,
and/or email communications Navigate through multiple systems and tools Ongoing training and skill development Qualifications: Strong communication skills, including the ability to navigate between screens while assisting customers Problem-solver with a can-do attitude Eager to advance your career with a reliable company Enjoy working independently and with a team Must be 18+ years of age High school diploma (or GED equivalent) Must pass a background check Location Requirements: Must reside within driving distance of our Fort Smith, AR location.
You will be working onsite at 4600 Towson Ave #275, Fort Smith, AR 72901. Benefits: Pay: $17.00/hr Paid Professional Training: $15/hr Medical, Dental, Vision and Wellness Benefits Employee Assistance Program (EAP) 401K retirement plan with company match Employee discounts Referral bonuses Internal Mobility (84% of our managers are promoted within) About Foundever Foundever is a global leader in the customer experience (CX) industry.
With 170,000 associates across the globe, we're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions - including self-service, artificial intelligence (AI), and data-driven analytics - with the expertise and empathy of our employees to Create Connection. Value Conversation. Get to know us at and connect with us on Facebook, Linked In and Twitter. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, interaction, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, interactionual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.
We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today. Position Details: We're hiring a part-time On-Site Service Representative in Fort Smith, AR The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services
and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (Keep Stock) program.
Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs. Pay: This position is hourly and starting at $19.53 an hour. The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to: a candidate's experience, qualifications, geographical area, and internal equity of the team. You Will: Service
multiple customer locations Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
Resolve customer problems promptly to retain and promote customer loyalty. Follow designated route defined by routing software tools and maintain route guides. Identify continuous improvement opportunities in productivity, process, and cycle time. Comply with safety and inspection requirements of the facility where the service is being provided. Help create new orders by engaging with customers to identify additional product needs Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings You Have: 3 years' experience in selling or service environment.
High School Diploma or equivalent. Ability to lift 25 to 60lbs and/ or work in difficult positions. Collaboration and problem-solving skills. Handle different technical and operational issues. Have and maintain a valid driver's license in State of residence. Must carry required levels of automobile insurance. Rewards and Benefits: With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs.
Check out some of the rewards available to you at Grainger. Paid time off (PTO) days and 6 company holidays per year Benefits starting on day one, including medical, dental vision and life insurance 6% 401(k) company contribution each pay period with no personal contribution required Employee discounts, parental leave, tuition reimbursement, student loan refinancing, free access to financial counseling, education and more. DEI Statement We are committed to equal employment opportunity regardless of race, color, ancestry, religion, interaction, national origin, interactionual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.
