Location: Mount Pleasant, MI
Company: Montrose Environmental Group
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
of your previous experience. Who are we? We are Montrose, a global environmental services provider offering environmental planning and permitting, measurement and analytical services, and environmental resiliency and sustainability solutions. Our qualified engineers, scientists, technicians, associates, and policy experts are proud of our collective expertise and the collaborative nature of our approach to helping clients.
We strive to optimize environmental resiliency in a way that effectively complements our clients' decision-making and operations and efficiently fulfills their project requirements. We have over 80 offices across the United States, Canada, Europe and Australia and are
approaching 3000 employees - all ready to provide solutions for environmental needs. A DAY IN THE LIFEBegin your journey outdoors! Our FTIR Field Technicians get hands-on experience collecting data while spending most of their time outdoors in a hardhat rather than in a cubicle.
As a key member of the stack team, this role will be responsible for a full range of duties including: Preform in-field FTIR-based stack testing according to established procedures. Set up, operate, and maintain analytical testing equipment Record data and field notes and relay pertinent process details to supervisor With assistance, troubleshoot and repair analytical instrumentation and sampling equipment
Work closely with customers during in-field testing projects Assist with performing in-lab FTIR sample analyses and building of calibrations Assist in developing and writing Standard Operating Procedures Assist with data processing and report writing Follow safety protocol and work in a neat and safe manner; contribute to continual improvement of safety protocol via periodic safety meetings and suggestions YOUR EXPERTISE AND SKILLSTo perform this job successfully, individuals must be able to perform each duty and responsibility satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor's degree in science or engineering, chemistry preferred 0-3 years of professional experience in an analytical laboratory setting Transferable experience: laborer, construction, industrial maintenance, mechanical, laboratory, environmental, field science, etc.
Capacity for overnight and local travel for multi-weekday projects up to 75% of the time or more. Flexibility is a must as the position may require weekend travel or work for a few projects during the year. Ability to work in outdoor industrial settings, including climbing to and working on elevated platforms (50ft - 300ft). Must be able to exert moderate physical effort, including lifting heavy materials up to 50 pounds.
Capability to pass background checks and initial and random drug screening. Valid driver's license Ability to obtain a DOT medical certification and OSHA Respiratory Protection Medical Evaluation The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 949-988-xyz X or xyz X@montrose- for assistance.
WHAT WE CAN OFFER YOUAs a key member of our Montrose team, you can expect: Mentorship and professional development resources to advance your career Direct exposure to our industry's leading experts who are solving the world's toughest environmental challenges An entrepreneurial environment where you can learn, thrive and collaborate with talented colleagues Opportunities to engage and contribute in our Diversity, Fairness and Inclusion and Women Empowering Leadership employee resource groups Competitive compensation package: salary ranging from $20hr to $25hr, commensurate with accomplishments, performance, and credentials GSA Per Diem on days with overnight travel QI/QSTI Certification Training and Incentive Program Competitive medical, dental, and vision insurance coverage 401k with a competitive 4% employer match Four (4) weeks' vacation, company holidays and paid parental leave benefits to ensure work/life balance A financial assistance program that supports peers in need, known as the Montrose Foundation Access to attractive student loan rates to optimize your student loan payoff plans MAKE THE MOVE TO ACCELERATE YOUR CAREERWe are going to be blunt - the way we work may not suit everyone.
We are a fast-paced, dynamic and high-growth company. You are your own boss, but you will get tons of guidance and plenty of support from talented, super-smart colleagues and its service providers. Therefore, if freedom, autonomy, and head-scratching professional challenges attract you, we could be the perfect match made in heaven.
Want to know more about us? Visit montrose- and have fun! Montrose is an Equal Opportunity Employer. Montrose is committed to recruiting and hiring qualified candidates without regard to race, religion, interaction, interactionual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Montrose is committed to providing access and reasonable accommodation in its employment for individuals with disabilities.
in banking with a stable and respected financial institution? If so, please read on. This Customer Service Representative position earns a competitive wage based on skills and experience. You would also be eligible for a full benefits package that includes medical, dental, vision, a flexible spending account (FSA), paid vacation and sick time, life insurance, a 401(k) with a match at 100% up to the first 5% of your contribution, discounted bank services, adoption assistance, exceptional training and development opportunities, and more!
If this sounds like the right opportunity for you, apply today! THE MERCANTILE BANK STORY Founded in 1997 with the firm belief that our customers, employees,
and communities are best served by financial institutions with local ties, we have a strong and extensive commercial and retail banking presence in Michigan. We work together to solve problems and are leaders in the industry when it comes to innovative products.
As a community bank, we are able to offer products that are tailored to meet the unique needs of our local customers. We hire people that are able to connect, listen, and deliver the best solutions to our customers and communicate with integrity every time. Our employees are actively involved in the communities we serve. We get that they spend almost as much time at work as they do at home, so they need an environment where they
can thrive and reach their full potential. We get that attractive compensation and benefit plans are important.
We get that feeling valued, accepted and respected is key. We are committed to attracting and retaining the best talent in the markets we serve. We are a great place to work and grow. So, come see for yourself why we have been named one of " West Michigan's 101 best and brightest companies to work for. " A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE As a Customer Service Representative, you will interact with people all day. Customers will be happy to see your smiling face in the office when they enter the branch. Your top priority will be to provide them with an exceptional sales and service experience.
You will be tooled with the knowledge and resources to be able to assist customers with their financial needs. Each customer is unique and your job will be to ask questions and listen to be able to provide banking solutions that meet their unique needs. You are motivated to achieve your goals and you cheer on your co-workers to meet theirs too. You will wear multiple hats and are prepared to fill in at the Teller Line or assist your manager with various projects as needed. You are excited to uncover an opportunity to refer business to your banking partners in Mortgage, Commercial and Treasury.
You will be proactive in tracking and reporting your sales and referral activities. You will receive a lot of training so you will know the products, services and how things work at Merc. Banking is always changing so it is your responsibility to continue to stay informed of changes. You are excited to be a resource to others and share information with your team members and customers. You promote Mercantile bank through community involvement and leverage your contacts to create a pipeline of new business. You get great satisfaction out of positively impacting so many lives!
QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE High School Diploma or equivalent 2 years' experience in customer service in a retail sales environment Experience with needs-based selling and providing exceptional customer service Experience working in Retail Banking is preferred Are you passionate about providing excellent customer service? Are you friendly and personable? Do you have excellent communication skills? Are you a team player? If you answered " yes, " then you might just be perfect for this position! WORK SCHEDULE On average, this position works banking hours Monday - Friday, 8:30 am - 5:30 pm.
Some Saturdays will be required from 8:30 am - 12:30 pm. Community activities may require evening and weekend hours. Day travel may be required for meetings and training. Job Posted by Applicant Pro
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
