Location: West Des Moines, IA
Company: Wells Fargo
approach and our commitment to diversity, equity, and inclusion in the workplace. We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees.
Our customers invest with us, we invest in you. Apply today. About this role: Wells Fargo is seeking a Senior Business Execution Consultant to join the Voice of Customer (VOC) Analytics & Listening team within the Enterprise Customer Excellence Data & Analytics (CEDA) department. This team is responsible for analyzing data from customer touchpoints and interactions to develop and implement analytic solutions to
identify opportunities to increase efficiencies and improve the customer experience. Learn more about the career areas and lines of business at In this role, you will: Support operations or demand management initiatives for multiple business groups and contribute to large scale strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business.
Lead complex initiatives including establishing marketing programs for new products or enhancements and define User Stories. Work independently to make recommendations for improving the customer experience through support functions. Assist in the planning
and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience.
Collaborate and consult with team leaders in developing project plans, policies and procedures. Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners. Provide leadership in resolving complex prioritization and capacity management issues Implement change delivery solutions for the portfolio's technology process work of low to moderate complexity. Manage or contribute to overall model and non-model pipeline and development roadmap. Coordinate deployment and handoffs with the Product Management team for Annotation and Demand Requests.
Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives, specifically related to language models. Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations. Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business. Function as a product owner, managing deliveries, creating stories, and representing every aspect of the NLP solutions developed as components in the Voice of the Customer suite of analytical and business facing solutions.
Required Qualifications: 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications: Demonstrated experience in project management, specifically managing applied analytic initiatives. Experience managing AI/ML initiatives preferred.
Familiarity with agile methodologies and the ability to adopt to evolving project requirements. Experience managing JIRA boards and executing on established acceptance criteria Ability to communicate complex, technical concepts to non-technical stakeholders. Self-directed and works well in highly matrixed environments. Basic understanding of artificial intelligence and machine learning concepts. Proficiency in risk management and problem solving in the context of applied analytics and AI/ML. Experience collaborating with and managing data scientists, data engineers, and technology professionals in the creation of models, data pipelines, and automated solutions.
Experience using JIRA as a tool and Agile as a framework, with an understanding of data flow and systems, including a familiarity with model lifecycle and policy frameworks Experience collaborating and consulting with managers, stakeholders, scrum masters, project managers, and delivery team to resolve issues and achieve project goals Experience ensuring projects follow demand management and garners other approvals for deployment; obtains exceptions, policy variations or pilot status Experience with control execution and system of record applications (Nexidia, Indigo, QTT, SHRP) Experience with quality assurance or quality control processes Proven ability to lead cross-functional teams and manage project timelines.
Ability to operate in a very fast paced environment with continual change Strong organizational skills and attention to detail in managing project artifacts. Job Expectations: This position is not eligible for Visa sponsorship. This position offers a hybrid work schedule. Posting Location: 301 S Tryon CHARLOTTE, NC2202 W Rose Garden Ln PHOENIX, AZ1801 Park View Dr Shoreview, MN260 Charles Lindbergh Dr Salt Lake City, UT250 E John Carpenter Frwy, Irving, TX2800 S Price Rd Chandler, AZ2710 Pine St E Bldg.
St. Louis, MO 4101 Wiseman Blvd Bldg. 205 San Antonio, TX1150 W Washington St Tempe, AZ800 S Jordan Creek Pkwy West Des Moines, IAThe Chief Operating Office adheres to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe. Posting End Date: 30 Dec 2023 Job posting may come down early due to volume of applicants.
We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, interactionual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. PDN-9add9b49-87fd-453c-a3fa-e46d7a9ae785
Consulting jobs refer to positions where individuals, known as consultants, offer expert advice to organizations or individuals across various industries. These jobs are characterized by problem-solving, strategic thinking, and often require deep expertise in specific areas such as management, technology, finance, or law. Consultants may work for a consulting firm or independently, and their roles often involve project-based work, travel, and client-facing interactions. With a focus on improving client business performance, consultants analyze challenges, propose solutions, and may help implement changes to achieve objectives and drive growth.
Consulting jobs refer to positions where individuals provide expert advice to organizations or individuals in a specific field. These roles are characterized by problem-solving, strategic thinking, and a focus on optimizing business processes or improving organizational performance. Consultants often work for consulting firms or as independent contractors and engage in project-based work, which may involve travel and working with diverse clients. The nature of consulting provides exposure to varied industries and requires strong analytical and interpersonal skills.
Consulting jobs refer to positions where professionals provide expert advice to organizations or individuals in a specific area, such as management, technology, finance, or law. Consultants analyze challenges, formulate strategies, and implement solutions to improve client performance. These roles are characterized by project-based work, potential for high-travel, interaction with diverse clients, analytical problem-solving, and often require strong communication skills. Flexibility, adaptability, and the ability to swiftly understand various business contexts are key traits of successful consultants.
customer satisfaction. Support Corrective Action, Procedure Support, and Process Optimization from design to implementation. Learn more about our career areas and lines of business at. In this role, you will: Identify opportunities for process enhancement by conducting analysis of key inputs: Complaints, NPS, Loudspeaker, Call Listening Partner with business enhancing processes from design through implementation Conduct root cause analysis, process mapping, data gathering, problem solving Develop implementation strategy, develop employee communication and draft procedures supporting change Support legal and regulatory compliance of procedures Support implementation of technology enhancements;
ensure employee readiness of change (procedures, communication) Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics Determine areas of strength or Business Execution opportunity within defined scope of work Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations Utilize independent judgment to guide moderate risk deliverables Present recommendations to develop, implement, and monitor strategic approaches, effectiveness
of support function, and business performance improvement opportunities for managing risks of the business Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business Collaborate and consult with leaders and executive management Provide work direction to less experienced Strategy and Execution staff Required Qualifications, US: 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Fraud and Claims subject matter expertise Experience in leading or participating in projects/initiatives with moderate to high-risk complexity and scope to successful implementation Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution Strong analytical skills with high attention to detail and accuracy Experience with Agile methodology Experience in technical writing of processes and procedures Excellent verbal, written, and interpersonal communication skills Ability to create and deliver dynamic presentations Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important Demonstrated ability to bridge between business and business partners Ability to take initiative and work independently with minimal supervision in a structured environment Strong organizational, multi-tasking, and prioritizing skills Job Expectations: This position is not eligible for Visa sponsorship This position offers a hybrid work schedule Posting Location:1336 W Alameda Dr, Tempe, AZ 852827711 Plantation Rd, Roanoke, VA 240191525 W W T Harris Blvd, Charlotte, NC 28262800 S Jordan Creek Parkway, West Des Moines, IA 50266 Posting End Date: 30 Dec 2023 Job posting may come down early due to volume of applicants.
We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, interactionual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. PDN-9ae9ad50-0ab4-4d9d-b7c9-6999c6fc68b8
