Location: Richmond, VA
Company: Federal Reserve Bank
and we’re building a dynamic and diverse team for our future. Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.
In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance. About the Opportunity Our National IT Enterprise Service Management
team has an immediate opening for a seasoned Service Now development professional possessing extensive experience in all facets of the platform including, but limited to, Catalog/Application Development, ITSM, ITOM and ITAM configuration/customization/support, Event Management, Discovery, ATF, Reporting, Performance Analytics and Predictive Intelligence/AIOps.
As a Service Now Application Developer, you will work with Product Owners to understand requirements, build high-quality scalable and reusable code by enforcing best practices around software engineering architecture, and help improve application development, deployment, and customization. What You Will Do: Customer Advocate providing
support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services.
Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc. ) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. backss, troubleshoot, resolve, and provide root cause analysis for Service Now Product issues.
Manage customers' expectations and experience in a way that results in high customer satisfaction. Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers. Subject Matter Expert in assigned areas of product functionality and utilize that expertise effectively to help customers. Share and deliver knowledge sessions with peers globally. Create scripts to automate repetitive tasks or scripts to enable faster troubleshooting. Work with a strong set of teams to improve developing and deploying applications and customizations.
Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs. Lead the design and implementation of new products and features while also enhancing the existing product suite. Help in development and mentoring of team members in various technologies and Service Now Platform. Suggest and implement improvements to internal processes. Work on technical and non-technical projects. Communicate with customers and our teams through case, phone and other electronic methods.
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers. Maintain impeccable case hygiene and customer related files and records. Qualifications: 5+ years Technical Support experience/3+ years Service Now experience Experience in SN operational monitoring support, automation, and integration with 3rd party tools. Experience as a Service Now Administrator, backssing, troubleshooting, resolving, and providing root cause analysis for Service Now Product issues. Experience with the following Service Now Modules: Event Management, Performance Analytics, Predictive Analytics, ITSM, ITOM, ITAM, Discovery, Reporting, Catalog and Portal Experience with Plugins, Spokes, Integration hub and use of API to facilitate integrations.
Experience with Service Now App Studio. Strong experience in writing/debugging on one (or more) scripting languages: Java Script, Python, Perl, Unix Shell, Windows Shell Advanced understanding of Object-Oriented programming. Java preferred. Advanced understanding of Networking concepts including TCP/IP, HTTP, SSH protocols, concepts of firewall, load balancer and ports Good Experience in diagnosing performance related issues by analyzing Heap dumps or Thread Stacks Good Experience in using Linux/Unix OR Microsoft Server Good knowledge of the components in a web applications stack.
Good knowledge on RDBMS (My SQL, Oracle) Familiarity with VMware, AWS, Azure, Event Management System Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease. Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Personal commitment to quality and customer service.
Ability to multi-task and efficiently manage case backlog. Should be a team player working efficiently in a collaborative environment. Proven ability to maintain a professional demeanor when handling complex user issues (difficult customers) Discover the Reason Why So Many People Love It Here! When you join the Richmond Fed, not only will you find a challenging and purposeful career, you’ll also have access to a wide range of benefits and perks that support your health and wealth, including: Great medical benefits Pension and 401(k) with employer match Paid time off Tuition reimbursement Employee resource networks Paid volunteer leave Flexible work options Onsite amenities that make working here fun!
Other Requirements and Considerations: Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions. If you need assistance or an accommodation due to a disability, please notify. Employees who work at and/or visit another Federal Reserve entity or outside business as part of their job duties are required to comply with any onsite safety and health protocols of those organizations (including, but not limited to, requirements to vaccinate or test, mask, social distance, etc.
). Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U. S. Citizenship. The hiring range for Advisor IT Advanced is $128,700 – $160,900 annually. For candidates outside Richmond, VA, listed hiring and salary ranges may be adjusted based on your geographic location. Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications.
Applications are reviewed on a rolling basis. Interested candidates are strongly encouraged to apply by January 5, 2024. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Information Technology Work Shift First (United States of America) The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Privacy Notice
a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power
to make a difference. Join us! Provide leadership across the team to develop best practices and set operational standards. Leads the planning, designing, and implementation of highly complex solutions.
Viewed as a technology subject-matter expert. Able to communicate technology solutions across differing audiences including technical, managerial, business executives, senior executives and/or vendors. Coach, mentor, and provide feedback and career development to members of the team. May direct team activities. Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. This role advocates and advances
best practices across all aspects of design and support. The Network Service Assurance organization manages, tracks, and reports risk for the Network infrastructure as well as performance across the products and services provided.
Service Assurance also manages, measures, and reports on critical Network Services processes, procedures, controls and metrics to ensuring adherence to the Bank of America risk framework. The Network Services organization has embarked on a journey to mobilize a product centric operating model, for which Service Assurance will be constructing the guardrails, standard operating procedures, change control, and associated reporting / data aggregation as it relates to the product centric operating model.
This role will be part of the Network Product Integrity and Mobilization umbrella, focused on the definition of product operating model guidelines. The primary objective will be to document the guidelines for the minimum adherence criterias, procedures for product catalog change control, and design controls which can be monitored for adherence. Job Summary: Lead for Network Services Product Operating Model guidelines. Establish an inventory of all associated Product Operating Model requirements, expectations, controls, with ability to apply oversight on adherence Define key artifacts, minimum requirements, and routines required for Product teams to be cleared as a " product operating model live" product Ensure alignment across all Network Services products and drive consistency where required by guidelines Continuously backss opportunities to drive procedural improvement and enhancement Maintain relationships within the team and key stakeholders Owner of Network Product Model work procedures as well as associated controls Establish inventory of federated processes and develop review pipeline to interrogate procedure and control performance.
Communicate and escalate pipeline output, partner with key stakeholders to ensure remediation Continuously oversee the procedure performance of Network Services product lines, backss performance, service levels, provide timely feedback and drive service improvement plans Guide and advise the product engineering team, enabling productivity and velocity, while maintaining compliance to requirements as well as maturity in the associated process areas Required Skills: 3 Years of Experience in an Agile managed organization using products such as Jira, Kanban, Confluence and Horizon 5 years of relevant experience with proficiency in process, control and procedure concepts, to drive and deliver artifacts which will be leveraged as guidelines across the organization Excellent analytical and problem-solving skills, with the ability to analyze complex data, identify patterns, and make data-driven decisions Strong leadership skills and ability to influence and drive cross-functional teams to drive consensus and deliver successful outcomes Familiarity with design thinking principles, lean and agile delivery not limited to application of such with software development Desired Skills: BA or BS in relevant field (e.
g. Telecommunications, Information Security, Computer Science), or equivalent experience Have led and directed a significant geographic or functional infrastructure function and associated operating model transformation in a large, complex, multi-vendor enterprise environment Analytical mindset, with the ability to think objectively about existing workstreams, thereby identifying opportunities for alleviating dependency on resource High level of attention to detail, ability to self-start and adapt to a fast-paced environment with multiple deliverables Effective time management and organizational skills, including the ability to backss multiple competing demands and reprioritize accordingly Apply intellectual curiosity and continual questioning to define root causes, timelines, responsible parties, and remediation plans Structured and organized in approach with a strong attention to detail, demonstrating a high level of diligence Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs Shift:1st shift (United States of America)Hours Per Week: 40
be part of a big group of makers, breakers, doers and disruptors, who solve real problems and meet real customer needs. - We are seeking Full Stack Software Engineers who are passionate about marrying data with emerging technologies. As a Capital One Software Engineer, you'll have the opportunity to be on the forefront of driving a major transformation within Capital One.
- -What You'll Do: - Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external
technology communities, mentoring other members of the engineering community Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment Utilize programming languages like Node JS, Java Script, React JS, - HTML/CSS, Type Script, SQL, Python, and Go, Open Source RDBMS and No SQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services - -Basic Qualifications: - Bachelor's Degree At least 4 years of experience in software engineering (Internship experience does not apply)Preferred Qualifications: 5+ years of experience in
at least one of the following: Node JS, Java Script, React JS, Type Script, Java, SQL, Python, or Go 4+ years of experience with Video Studio Code 1+ years of experience with AWS, GCP, Microsoft Azure, or another cloud service 3+ years of experience in open source frameworks 2+ years of experience in Agile practices At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
-The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.
Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. New York City (Hybrid On-Site): $165,100 - $188,500 for Senior Software Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the -. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.
All qualified applicants will receive consideration for employment without regard to interaction (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, interactionual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at -xyz X or via email at.
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.
(COPSSC).
possible. --The base salary range for this position is $83,800 to $94,800. The commission plan is uncapped, pays monthly from dollar one, and includes bonuses for exceeding targets. We offer monthly car allowance and mileage reimbursement, full benefits, a profit sharing contribution to your 401k and a $10,000 anniversary bonus every five years.
----Responsibilities: Generating and developing new accounts and effectively managing existing accounts. Presenting to small and large audiences including C-suite executives, --production and lab managers, and technicians. Qualifying opportunities, developing and presenting proposals, and closing business. Skills and qualifications you will need:
Experience selling into the rubber, plastics or food industries, analytical instruments sales preferred. Excellent communication skills and business acumen. Ability to work independently and with a strong commitment to customer satisfaction.
Bachelor's degree in a natural sciences or engineering is preferred Availability for frequent overnight travel (up to 75%). Valid driver's license and passport.
of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Back End Software Engineers who are passionate about marrying data with emerging technologies. As a Capital One Software Engineer, you'll have the opportunity to be on the forefront of driving a major transformation within Capital One.
What You'll Do: Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities,
mentoring other members of the engineering community Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment Utilize programming languages like Java, Python, SQL, Node, Go, and Scala, Open Source RDBMS and No SQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services Basic Qualifications: Bachelor's Degree At least 4 years of professional software engineering experience (Internship experience does not apply) Preferred Qualifications: 5+ years of experience in at least one of the following: Java, Scala, Python, Go,
or Node.
js 1+ years of experience with AWS, GCP, Azure, or another cloud service 3+ years of experience in open source frameworks 2+ years of experience in Agile practices 2+ years of experience in Spark At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to interaction (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, interactionual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at -xyz X or via email at xyz X@.
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to xyz X@ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). PDN-9b062d4c-c6c4-4b46-afc1-ea17e5731d27
