Enterprise Application Support (EAS) Manager - Atlassian Environment | Philadelphia, PA

Detailed Information

  • Location: Philadelphia, PA

  • Company: Comcast

required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal - results for marketers. With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, Free Wheel, A Comcast Company, stands to advocate for the entire industry through the Free Wheel Council for Premium Video.

Job Summary Enterprise Application Support (EAS) refers to business applications within Free Wheel that assist with both front- and back-office business processes and help the organization to better share information, collaborate and cooperate, simplify technical processes, automate workflow,

and improve Free Wheel performance and flexibility. The EAS Manager leads a team of Support Engineers responsible for the maintenance and support of several software and web applications, both on-premises and cloud-based.

They manage projects relating to systems architecture, fielding requests for enhancements and new functions, and maintaining uptime and quality of service. They have overall responsibility for performance and resiliency of these systems. Clear, concise, and correct communication of subject matter with both teammates and Free Wheel stakeholders is key. Looking for improvements to systems and departmental efficiency and effectiveness is also required. Job Description Core

Responsibilities The EAS Manager performs a range of duties including a portion or all the following: Application Platform Maintenance and Support Supervise the ongoing performance and stability of application platforms, evaluating the upgrade to new version releases and the timely remediation of security vulnerabilities.

Provide guidance to ensure adherence to service level agreements, deadlines, budgetary and business requirements, regulations, and governance. Application Platform Development and Education Oversee. evaluate, and understand the architecture and implementation of application platforms, including new enhancement options, features and business requests.

Provide guidance to engineering team and stakeholders relating to product functionality and technical requirements. This includes conducting demonstration and training sessions for EAS applications. Monitor and evaluate competitive alternatives to existing application suites. Develop proposals and project plans for application system changes and coordinate with the Procurement and Finance teams on budgetary ramifications. Team Management and Development Implement performance metrics for application systems and team performance, providing periodic status reports. Keep the engineering team abreast of changes related to application systems.

Monitor, train, and develop the engineering team. This includes both on-the-job training, instruction offered through corporate training resources, and support for third party training opportunities. Manage professional and non-exempt employees, conducting work performance reviews, ensuring work performance adheres to Free Wheel standards. Exhibit regular, consistent, and punctual attendance, and understand that occasional off-hours (nights and weekends) and overtime work is necessary. Communication Serve as the primary point of contact between the engineering team and other stakeholders in the organization.

Exercise independent judgment and discretion in matters of significance. Track and monitor team progress and performance, reporting results to leadership and organizational stakeholders. Job Knowledge, Skills, and Abilities (KSA) Experience: 5+ years of experience in a similar technical role both managing a team and both back- and front-office application systems. Communication: Listen, speak, and write in a clear, comprehensive, and timely manner using appropriate and effective communication tools and techniques. Transparency and clarity are critical.

Organization: Set priorities, track work, and follow schedules. Analyze: Use existing information and data to inform approach and decision-making. Creativity: Innovate to find ways to improve organizational operations Leadership: Collaborate and cooperate with others to set goals, solve problems, and formulate plans to improve the organization. Encourage others to grow and achieve positive results. Plan: Determine strategies to advance the organization, setting goals, developing, and implementing action plans, and evaluating process, performance, and results.

Solve Problems: backss problematic areas to identify root cause, gather and process pertinent information, develop potential solutions, and recommend or independently address the problem, as appropriate. Working Conditions The EAS Manager must be able to perform with team members in separate remote locations and time zones. Working conditions are consistent with conditions described in Free Wheel's company handbook, unless explicitly noted in this document. Minimum Qualifications and Requirements 5+ years of similar experience in this role as a team manager. Experience managing Atlassian products (Jira and Confluence) for large enterprises including ugrades, maintenance and communicating issues with large organizations.

Platform management experience for the following application systems: Critical Need: Jira, Confluence, Ping Federate, Looker, Tableau, Complementary Need : Active Directory / LDAP authentication systems, Datadog, Zendesk. End User Proficiency in Microsoft 365, MS Teams, Slack, VPN Clients. Bachelor's degree Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, interaction, interactionual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience 5-7 Years Salary: National Pay Range: $85,578.27 USD-$200,574.06 USDComcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. PDN-9abb9fec-62dc-45c3-8ec1-ab20cf36c0c5

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