Senior Computer User Support Specialist | Albuquerque, NM

Detailed Information

  • Location: Albuquerque, NM

  • Company: Clark Creative Solutions

and resolve IT support requests - Troubleshoot and resolve issues related to TCP/IP and computer networking protocols - Collaborate with team members to implement network security measures and ensure data protection - Assist with the deployment and maintenance of IT infrastructure, including servers, switches, and routers - Provide support for software applications, such as Remedy or similar incident management tools - Familiarity with Meraki or similar network management tools Requirements: - Bachelor's degree in Computer Science or related field (or equivalent work experience) - Proven experience in IT support or computer specialist role - Strong knowledge of LAN systems, firewall configurations,

and network administration - Proficiency in Active Directory management and user account administration - Familiarity with Service Now or similar ticketing system for IT support requests - Understanding of TCP/IP protocols and computer networking principles - Experience with incident management tools like Remedy is a plus - Knowledge of Meraki or similar network management tools is a plus -Must have a Top Secret Security Clearance Note: This job description is intended to provide a general overview of the position.

Duties and responsibilities may be subject to change based on organizational needs. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid

time off Vision insurance Experience level: 4 years Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Albuquerque, NM 87116: Reliably commute or planning to relocate before starting work (Required) Experience: Help desk: 1 year (Required) Windows: 1 year (Preferred) Security clearance: Top Secret (Required) Work Location: In person

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