Claims Call Center Representative | Jackson, MI

Detailed Information

  • Location: Jackson, MI

  • Company: Virtualvocations

alternatives and options during phone calls, gather information and make appropriate decisions focusing on the first call resolution, and document the customer interaction in the appropriate systems Interface with multiple systems and processes for claim processing Required Qualifications: Excellent empathetic communication skills both spoken and written Ability to comprehend and communicate insurance products and concepts such as claim status/decisions to callers Detail oriented with strong organizational skills and ability to multi-task, adjusting in direction as necessary Previous call center and/or claims experience addressing high claims call volumes High School Diploma or GED with 2 - 4 years of related experience

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