in return, provide opportunities for personal advancement and professional growth. Thedriving force behind our dedication to providing a " Better, Faster, Easier. -Always. " experience is the Timberline Team. Fromthe moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceedingcustomers' high expectations is what makes Timberline Bank a bank here for our community.
Our commitment has been andalways will be to provide high-quality personalized customer service. With the Timberline personal touch, the level of customersupport is unparalleled. We want to support you and your financial well-being, whether through your personal
or commercialneeds. Each customer contributes to the success of our small business. TO US, IT IS PERSONAL. What We Value At Timberline Bank, the core of our culture is in the following values.
We believe heavily in fulfilling each one of these to thehighest degree. Our culture is the foundation of who we are as a team, and as a business. Exceeding Customers' High Expectations Empowering a Dedicated Team Having Fun While Winning Passionate About our Communities Value Added Resource for our Customers (Trusted Advisor) Position Summary This is a full time non-exempt, non-officer position. This position requires excellent customer service skills and an ability towork well with the team. This
position acts as a personal banker to the branch's business customers and as a back-up to the Cash Management Specialist.
Essential Duties and Responsibilities Provide quality customer service promptly and courteously at all times. Determine the customers' needs, offer solutions to meet those needs and problem solve on an ongoing basis. Open all deposit accounts and assist customers with queries concerning Bank services. Promote, possess a thorough knowledge of, and assist customers with online banking, mobile banking, debitcards, credit cards, remote deposit capture, wire transfers, merchant services and other more complexconsumer solutions. Serve as backup on Adverse Action reports for new accounts.
Assist in identifying, analyzing, and offering cash management products and services to established businesscustomers and targeted prospective corporate clients. Assist in establishing and maintaining relationships with business and consumer customers. Assist with performing customer set-up and provide service maintenance on all cash management products andservices for new and existing customers. Assist with customer service-related issues and problem solving in a timely manner. Provide cash management support by reviewing documentation for accuracy, tracking and monitoring exceptions.
Perform daily morning duties including phone calls to customers regarding ACH, non-post, chargebacks, inactive/dormant accounts, red flags, and more. Be proficient in diagnosing and troubleshooting technical issues in person, over the phone and via email in anefficient, timely, and professional manner. Maintain complete confidentiality regarding sensitive customer and proprietary information. Perform tasks independently providing professional and knowledgeable assistance to all customers. Duties may be expanded on as experience and professional goals are achieved.
Required Knowledge and Expertise High School Diploma or GED Colorado Notary Knowledge of banking services and products to offer solutions to meet our customers' needs Proven people, communication, prioritization, and organizational skills Team player with a strong, team-focused attitude Maintain a current knowledge of all regulations, including BSA, along with demonstrating a knowledge andunderstanding of the Bank's policies and procedures Continuing education to maintain job knowledge Key Competencies/Skills Be Thorough : Ensure that work is completed thoroughly and correctly; prepare carefully for meetings andpresentations.
Achieve Results : Complete tasks on a timely basis and based on an understanding of the priorities. Establish and Maintain Personal Credibility : Consistently model behavior that is perceived as responsible, reliable, and ethical. Communicate Effectively : Express oneself clearly in interactions with others, both verbally and in writing. Notice, interpret, and anticipate needs and concerns. Ensure that critical information is shared with those who should bekept informed. Critical Thinking : Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Relationship Building : Ability to effectively build relationships with vendors, management, and staff. Time Management : Ability to effectively utilize available time for the completion of necessary job tasks. Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
The range listed is just one component of the total compensation package for employees. Incentives based on Timberline Team goals may also be offered. In addition, Timberline Bank provides a variety of benefits to full time employees, including health insurance coverage, vision insurance, dental insurance, life and disability coverage, 401K plan, paid holidays and paid time off. Equal Employer Opportunity Statement Timberline Bank prohibits discrimination and harassment of any type without regard to race, color, religion, age, interaction, nationalorigin, disability status, genetics, protected veteran status, interactionual orientation, gender identity or expression, or any othercharacteristic protected by federal, state, or local laws.
All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemednecessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements ofthe position. Employees may be required to perform other job-related assignments as requested. OUR COMPANY ADHERES TO A POLICY OF EMPLOYMENT-AT-WILL, WHICH ALLOWS EITHER PARTY TO TERMINATETHE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.
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