Location: Bay City, MI
Company: Copoco Community Credit Union
cashing checks, issuing withdrawals, recording night and mail deposits, selling cashier's checks, receiving payment for varied utility companies, answering questions in person or on telephone, and referring other credit union services. Record transactions by logging cashier's checks, & money orders, in addition to other special services, preparing currency transaction reports.
Cross promote credit union products & services by answering inquiries, informing members of new services and product promotions, ascertaining member needs, and efficiently directing members to another department representative. Completes special requests by closing accounts, taking orders for checks, opening and
closing Christmas club accounts, providing special statements, copies and referrals. Reconciles cash drawer by proving cash transactions; counting and packaging currency, coins, reconciling payments, turning in excess cash and mutilated currency to the vault, and maintaining appropriate supply of coin & currency in drawer.
Complies with credit union policies, procedures and security standards by participating in (but not limited to) all dual-control functions; maintaining member traffic flow, and auditing teller drawer. Maintains member trust & confidence and protect credit union operations by keeping all information confidential. Contributes to team effort by accomplishing related results
as needed. ESSENTIAL FUNCTIONS Greet and welcome all members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
Promote, explain, and cross-sell other credit union services, such as, debit/credit cards, on-line banking, e-statements, etc. Employee must follow all compliance with BSA / OFAC Policies and Procedures and any other compliance with regulations pertaining to job position. Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into our computer system. All deposited checks must comply with Regulation CC for compliance.
Process withdrawals from accounts after verifying the members ID, and enter withdrawals into system accurately. Also receive mortgage, consumer loan, home equity, visa payments and other payments, and ensure the payments match the correct member number and account suffix. Process cashier checks, money orders, gift cards, credit card cash advances, process Pay-By-Phone transactions for members, process payments for approved utility companies. Processes change of addresses and other Member Account Information maintenance as needed. Balance cash drawer at the end of every shift and compare total amounts to computer-generated proof screen or sheet.
Research and resolve discrepancies. Report any discrepancies to the supervisor immediately. Contact account holder to resolve discrepancy. Maintain up-to-date and comprehensive knowledge on all credit union products and services. Maintain up-to-date and comprehensive knowledge of marketing promotions and Credit Union goals. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures. Report malfunctions of teller equipment in a ticket to the systems department.
Volunteer for Community Events the credit union supports. For example, Bay County Relay for Life. Record all volunteer hours (events where you represent COPOCO Community Credit Union), within payroll system under Community Involvement or Business Development. Attend educational courses, seminars, programs and workshops to increase job knowledge. Assist in performing other tasks as may be assigned by Supervisor or Management. Requirements: Teller Skills and Qualifications Member service, attention to detail, general math skills, verbal / written communication skills, integrity, selling to member needs, people skills, financial skills, keyboarding skills, 10-key calculator skills, ability to learn software, thoroughness and clear documentation skills.
We expect candidates to have the following competencies: PHYSICAL DEMANDS: Physical Abilities: Standing, walking, sitting, reach outward, reach above shoulders, squat, kneel, bend Lift / Carry: 10-50 pounds Push / Pull 300 pounds or less (wheeled coin machine) Job Posted by Applicant Pro
" The Head Teller provides service to People Driven Credit Union members and is responsible for implementingexisting policies, procedures, and systems involving cashiering operations and teller functions. The Head Teller isresponsible for smooth flow of teller lines, adequate window coverage, and general training of Tellers/Member Service Representatives.
This position is also responsible for assisting Tellers/MSRs with questions, resolvingmore complex problems, and overseeing balancing. This position ensures that members are promptly andprofessionally served, serving as a teller as needed. Comply with the Credit Union's policies and procedures to assist the Credit Union in remaining
compliant with BSA/OFAC and other regulations. Essential Duties and Responsibilities (Other duties may be assigned) Ensures that all teller functions are correctly performed and are in accordance with established policiesand standards.
o Ensures that all security procedures are followed. o Coordinates teller operations by assisting in assigning work and distributing workflow. o Answers Team Member questions solves problems, and assists with complex transactions andsensitive member relations problems. Explains policies and procedures to members. Makesjudgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checksor drafts. o Investigates teller out of balance
conditions and institutes corrective procedures. Assists infinding balancing errors.
Ensures that each teller balances at the end of each day and that allmonies are secured in accordance with established procedures. o Performs teller paying and receiving functions as required. Receives share deposits and loanpayments. Prepares proper receipts. o Maintains an inventory of cashier's checks, money orders, receipts, and other negotiable itemsfor use in the teller area. o Monitors, orders, dispenses, ships, and balances cash. o Ensures that Member Service functions are supported and assistance provided when necessary. Answers questions and solves problems for members by listening to problems, collecting data, securinganswers, and reporting results to the inquiring party.
Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information. Actively cross-sells Credit Union products and services. Assumes responsibility for establishing and maintaining effective communication and coordinationwith Department and area personnel and with management. o Coordinates Teller duties and responsibilities with related functions within and outside of the Department. o Keeps management informed of area activities and of any significant problems.
Providessuggestions for improved service. Attends meetings as required. Ensures that work areas and equipment are clean and well maintained. Performs procedures for opening and closing of operations, including vault, alarm, and door duties. Follows all Credit Union policies and procedures ensuring compliance with BSA/OFAC and otherregulations. Meet Service Standard Expectations. Performance Measurements 1. Teller/Member Service functions are efficiently, accurately, and effectively performed inaccordance with established policies and standards.2. Tellers are appropriately directed, assisted, and supported.3.
Work areas and equipment are clean.4. Monies are balanced and any discrepancies are promptly resolved.5. Required reports and records are accurate, complete, and timely.6. Transaction levels, balancing, errors, etc. are in line with Credit Union standards.7. Security procedures are understood and adhered to by all staff.8. Good business relations exist with members. Members' problems or questions are courteouslyand promptly resolved, involving management as needed.9. Good working relationships and coordination exist with area personnel and with management.
Management is appropriately informed of area activities. Job Qualifications To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. Education: High School graduate or equivalent. Experience: A minimum of two to three years of experience as a teller at a full-service financial institution. Skills and Abilities: Strong member/employee service orientation, with a passion for delivering superior service/results Good verbal, written, and interpersonal communication skills The employee in this position must be capable of effectively handling stress, multipleconcurrent tasks and constant interruptions.
Good organization and time management skills Tech-savvy with good working knowledge of word processing software, spreadsheet software, e-mail software, use of the Internet, and the ability to learn internal-use software. Excellent collaborative skills to work cross-functionally with various departments/branches andoperational areas Must have positive working relationships with others in the organization in order to achieve goals andobjectives Mental Demands: This position requires the team member to make decisions in a timely and efficient manner and anticipate allof the potential ramifications of the decisions made.
The team member must be able to deal with a variety of variables under only limited standardizationand have the ability to interpret various instructions, read and interpret documents or instruments, understand/follow complex written and oral instructions, make decisions, and resolve problems orunique circumstances, be able to express oneself clearly/concisely, perform mathematical functions, and handle multiple, concurrent tasks.
Physical Demands: The physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee isfrequently required to sit and use hands to finger, handle, or feel.
The employee is occasionally required tostand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionallylift and/or move up to 15 pounds. The employee for this position may operate any or all of the following: telephone, cellular telephone, copy, and fax machines, calculator, imaging equipment, postage meter, computer terminal, personal computer, related printers, and teleconferencing equipment. This position may also require travel by automobilebetween branches on occasion. Work Environment: The work environment characteristics described here are representative of those an employee encounterswhile performing the essential functions of this job.
Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. The noise level in the work environment isusually moderate. Job Posted by Applicant Pro
in a timely and efficient manner while actively listening to members, engaging them in conversation, and educating them on our products and services. This position also performs a broad variety of member service functions to assist the branch team. Candidates must have excellent communication skills, exceptional sales abilities, and the desire to help our members get their finances in shape.
Prior credit union or bank cash handling experience cashing is preferred. Job Posted by Applicant Pro
career in the banking industry , then this might be the opportunity that you've been looking for! This Teller position offers a competitive starting pay of $16.00/hr along with a robust benefits package. We offer health, dental, vision, tuition reimbursement, a 401(k) plan, vacation and sick time, and more stellar banking perks!
If that sounds like the financial career in customer service that you've always dreamed of, apply today! This position is based out of the West Branch Downtown office, but will also provide coverage to the M76, St. Helen, Rose City and Fairview branches. THE MERCANTILE BANK STORY Founded in 1997 with the firm belief that our customers, employees, and communities
are best served by financial institutions with local ties, we have a strong and extensive commercial and retail banking presence in Michigan. We work together to solve problems and are leaders in the industry when it comes to innovative products.
As a community bank, we are able to offer products that are tailored to meet the unique needs of our local customers. We hire people that are able to connect, listen, and deliver the best solutions to our customers and communicate with integrity every time. Our employees are actively involved in the communities we serve. We get that they spend almost as much time at work as they do at home, so they need an environment where they can thrive and
reach their full potential. We get that attractive compensation and benefit plans are important.
We get that feeling valued, accepted and respected is key. We are committed to attracting and retaining the best talent in the markets we serve. We are a great place to work and grow. So come see for yourself why we have been named one of " West Michigan's 101 best and brightest companies to work for. " A DAY IN THE LIFE OF A TELLER AT MERC You cheerfully greet customers as they walk through our doors at our branch. You are the first point of contact for the majority of our customers and the first impression in the newest community we serve. Because of your friendly and service-oriented personality, building relationships with our customers comes naturally.
You stay busy as you efficiently process routine financial transactions for our customers such as deposits, withdrawals, checks, and loan payments. You also have opportunities to utilize your product knowledge and recommend financial products and to meet the current and future financial needs of our customers. During your workday, you maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc. ensuring it balances at the end of each day. You also assist customers on the phone or online with basic financial transactions such as looking up account info, posting transfers, and taking loan applications in a timely, accurate, and friendly manner.
You answer questions about our products and services to both existing and potential customers and are empowered to solve problems. As an ambitious learner and team member, you eagerly take on all customer service opportunities - from the easy going to the challenging. Your service tasks include new account processing, updating customer and account information, and providing needs-based solutions for customers.
You enjoy being part of a fun, supportive team, but most of all you love serving our customers and go home at the end of the day feeling great about the service you've provided them! QUALIFICATIONS OF A TELLER AT MERC High school diploma or GED 1+ years of experience in customer service (preferably in a sales environment) Excellent problem solver Basic math and computer skills Are you passionate about providing excellent customer service? Are you friendly and personable? Can you confidently complete tasks with uninvolved written or oral instructions? Do you have excellent communication skills?
If you answered " yes, " then you might just be perfect for this position! WORK SCHEDULE This banking position is scheduled Monday - Friday 8:30 am - 5:30 pm, and 2-3 Saturdays a month from 8:30 am - 12:30 pm. ARE YOU READY TO JOIN OUR TEAM? If you feel that you could be the next Teller at Merc, please fill out our mobile-friendly application. We look forward to meeting you! Job Posted by Applicant Pro
Previous retail banking experience preferred. See attached job description for full position details EEO Statement: Bank Michigan provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, interactionual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
