Location: Chesaning, MI
Company: The State Bank
day with the goal of helping families, businesses, and our communities to find their better state. ESSENTIAL DUTIES AND RESPONSIBILITIESConsistently provide excellent customer service in accordance with The State Bank's service standards through all forms of communication.
Perform various financial transactions for customers within established guidelines for quality and accuracy. Follows Teller Cash Controls as directed by the Cash Handling Procedure. Cross-sell other products and services whenever possible and refers business to other areas of the Bank. Is supportive and participates in the Customer Benefits Program. Participates in the sales team culture within the community office,
including achieving individual sales goals and contributing to branch goals. Cross-training: May be trained as ITM teller to assist with financial transactions via Connect technology.
May receive training to perform as vault teller on rotation. Some CSRs may be given supervisory transaction override authority. May be responsible for branch supply ordering. May function as a customer service call staff member as needed or cross-trained as call center staff where primary duty is assisting customers by answering all calls received through customer service channels. These assigned call center duties may be performed within a standard branch setting or an assigned call center location. Participate
in regular training for industry specific regulations, guidelines, and procedures.
Assist in balancing branch machines where applicable: coin machine, ATM, ITM and/or cash dispensers. Provide safe deposit box entry and performs basic account maintenance upon customer request. Is supportive of the Bank's mission, vision and core values and demonstrates this commitment in daily work. Use good reasoning and organizational skills. Stand/sit for several hours in a row. Regularly exert significant physical exertion to lift, carry, push, pull, climb, kneel, crouch, stand, bend, twist and reach. Regularly lift and carry up to 55 lbs. Regularly drive, stand, walk and use hands to handle, finger or feel objects, tools or controls.
Use knowledge in operating and maintaining various types of equipment. Follow instructions and safety policies. Regular and predictable attendance and presence at work. Regular interaction with peers on-site, including face-to-face meetings and spontaneous conferences. Ability to effectively perform responsibilities under a high level of stress. Other duties as assigned. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience. A basic understanding of a computer and its applications. SKILLS/ABILITIESEffective time management. Establish and maintain effective working relationships with customers, associates, and vendors.
Clear communication. Basic understanding of a computer and its applications. Knowledge of Microsoft Word, Excel, and Power Point. REGULATION TRAINING REQUIREMENTSSuccessful completion of all assigned training. We Encourage You to Apply: At The State Bank we value diversity and believe that diverse perspectives and experiences drive innovation and excellence. We celebrate the vast backgrounds and individual voices of our team knowing that this diversity has a positive impact on our company, employees, communities and those we serve.
While the qualifications listed above are preferred, we encourage you to apply even if your qualifications or past experiences don't align perfectly. Your unique combination of skills and experiences may make you an ideal candidate for this or other open positions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)
Banking jobs refer to a variety of roles within the financial industry, focused on the management, investment, transfer, and lending of money. These positions range from tellers and customer service representatives to investment bankers and financial advisors. They are characterized by their formal and regulated work environment, a strong focus on customer service and financial transactions. Operating within the core of the economy, banking jobs often require a blend of analytical skills, attention to detail, and a deep understanding of financial markets and products. Career growth and stability are common, with opportunities to specialize in areas like derivatives, asset management, or compliance.
Banking jobs refer to employment opportunities within banks and financial institutions where individuals manage financial transactions, provide customer service, and support banking operations. These jobs vary from tellers, loan officers, and financial advisors to analytical roles like risk assessors and investment bankers. Key features of banking jobs often include a focus on customer service, attention to detail, regulatory compliance, numerical skills, and the handling of sensitive information. They can offer career progression, respectable salaries, and opportunities for both entry-level and experienced professionals.
" The Head Teller provides service to People Driven Credit Union members and is responsible for implementingexisting policies, procedures, and systems involving cashiering operations and teller functions. The Head Teller isresponsible for smooth flow of teller lines, adequate window coverage, and general training of Tellers/Member Service Representatives.
This position is also responsible for assisting Tellers/MSRs with questions, resolvingmore complex problems, and overseeing balancing. This position ensures that members are promptly andprofessionally served, serving as a teller as needed. Comply with the Credit Union's policies and procedures to assist the Credit Union in remaining
compliant with BSA/OFAC and other regulations. Essential Duties and Responsibilities (Other duties may be assigned) Ensures that all teller functions are correctly performed and are in accordance with established policiesand standards.
o Ensures that all security procedures are followed. o Coordinates teller operations by assisting in assigning work and distributing workflow. o Answers Team Member questions solves problems, and assists with complex transactions andsensitive member relations problems. Explains policies and procedures to members. Makesjudgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checksor drafts. o Investigates teller out of balance
conditions and institutes corrective procedures. Assists infinding balancing errors.
Ensures that each teller balances at the end of each day and that allmonies are secured in accordance with established procedures. o Performs teller paying and receiving functions as required. Receives share deposits and loanpayments. Prepares proper receipts. o Maintains an inventory of cashier's checks, money orders, receipts, and other negotiable itemsfor use in the teller area. o Monitors, orders, dispenses, ships, and balances cash. o Ensures that Member Service functions are supported and assistance provided when necessary. Answers questions and solves problems for members by listening to problems, collecting data, securinganswers, and reporting results to the inquiring party.
Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information. Actively cross-sells Credit Union products and services. Assumes responsibility for establishing and maintaining effective communication and coordinationwith Department and area personnel and with management. o Coordinates Teller duties and responsibilities with related functions within and outside of the Department. o Keeps management informed of area activities and of any significant problems.
Providessuggestions for improved service. Attends meetings as required. Ensures that work areas and equipment are clean and well maintained. Performs procedures for opening and closing of operations, including vault, alarm, and door duties. Follows all Credit Union policies and procedures ensuring compliance with BSA/OFAC and otherregulations. Meet Service Standard Expectations. Performance Measurements 1. Teller/Member Service functions are efficiently, accurately, and effectively performed inaccordance with established policies and standards.2. Tellers are appropriately directed, assisted, and supported.3.
Work areas and equipment are clean.4. Monies are balanced and any discrepancies are promptly resolved.5. Required reports and records are accurate, complete, and timely.6. Transaction levels, balancing, errors, etc. are in line with Credit Union standards.7. Security procedures are understood and adhered to by all staff.8. Good business relations exist with members. Members' problems or questions are courteouslyand promptly resolved, involving management as needed.9. Good working relationships and coordination exist with area personnel and with management.
Management is appropriately informed of area activities. Job Qualifications To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. Education: High School graduate or equivalent. Experience: A minimum of two to three years of experience as a teller at a full-service financial institution. Skills and Abilities: Strong member/employee service orientation, with a passion for delivering superior service/results Good verbal, written, and interpersonal communication skills The employee in this position must be capable of effectively handling stress, multipleconcurrent tasks and constant interruptions.
Good organization and time management skills Tech-savvy with good working knowledge of word processing software, spreadsheet software, e-mail software, use of the Internet, and the ability to learn internal-use software. Excellent collaborative skills to work cross-functionally with various departments/branches andoperational areas Must have positive working relationships with others in the organization in order to achieve goals andobjectives Mental Demands: This position requires the team member to make decisions in a timely and efficient manner and anticipate allof the potential ramifications of the decisions made.
The team member must be able to deal with a variety of variables under only limited standardizationand have the ability to interpret various instructions, read and interpret documents or instruments, understand/follow complex written and oral instructions, make decisions, and resolve problems orunique circumstances, be able to express oneself clearly/concisely, perform mathematical functions, and handle multiple, concurrent tasks.
Physical Demands: The physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee isfrequently required to sit and use hands to finger, handle, or feel.
The employee is occasionally required tostand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionallylift and/or move up to 15 pounds. The employee for this position may operate any or all of the following: telephone, cellular telephone, copy, and fax machines, calculator, imaging equipment, postage meter, computer terminal, personal computer, related printers, and teleconferencing equipment. This position may also require travel by automobilebetween branches on occasion. Work Environment: The work environment characteristics described here are representative of those an employee encounterswhile performing the essential functions of this job.
Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. The noise level in the work environment isusually moderate. Job Posted by Applicant Pro
in a timely and efficient manner while actively listening to members, engaging them in conversation, and educating them on our products and services. This position also performs a broad variety of member service functions to assist the branch team. Candidates must have excellent communication skills, exceptional sales abilities, and the desire to help our members get their finances in shape.
Prior credit union or bank cash handling experience cashing is preferred. Job Posted by Applicant Pro
