Location: Greenbrier, AR
Company: Arkansas Division Of Workforce Services
and growing banking environment. High School diploma or equivalent, good math skills, proficient computer skills, skilled communicator, detail-oriented, excellent organizational skills, ability to multi-task & meet deadlines simultaneously, along with a talent for serving the public are all required.
Previous cash handling experience is preferred, but not required. Previous banking experience is preferred, but not required. Must be available to work opening and/or closing hours Mondays through Fridays. It is preferred that applicants live within 30 miles of Greenbrier or be willing to relocate. This position offers a first-in-class, comprehensive benefits package. Employee medical, dental,
vision, life insurance, cancer insurance, and long-term disability insurance costs less than $60.00 per month. Our bank is an Equal Opportunity Employer without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
About the Arkansas Division of Workforce Services The Arkansas Division of Workforce Services (ADWS) is the state agency responsible for providing job-related services to unemployed state residents, such as coordinating training and educational opportunities, processing unemployment insurance claims, and connecting job seekers with employment opportunities
in the state. The Arkansas Division of Workforce Services consists of four major sections: Workforce Services, Adult Education, Arkansas Rehabilitation Services, and Services for the Blind.
Each section is responsible for administering multiple state and federal grants, the programs they fund, and the services they provide to Arkansans. DWS is unique from other state agencies because it is almost 100% federally funded. DWS does not earn a profit, and the agency’s success is measured by its ability to meet the needs of Arkansas employers and job seekers. The Arkansas Legislature appropriates the agency’s funds and has the authority to pass legislation affecting agency programs and services on a state level.
As a result, DWS adheres to both state and federal laws and regulations. The size of the agency’s budget and staffing levels are adapted to meet the needs of the state and its customers while balancing the requirements of stakeholders. ADWS Information Desk: 501-682-xyz XPowered by Jazz HR
issues. Cross train to perform customer services, such as opening new accounts, establishing direct deposit accounts, opening retirement accounts and providing efficient and quality customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Training consists of learning and developing the essential duties listed below: Maintain strict privacy regarding customer account information.
Maintain customer confidence and protect bank operations by keeping information confidential. Provide customers with exceptional customer service and execute operational excellence. In person: Greet every customer with a smile, maintain eye contact, call them by name, stay connected in conversation and let them
know they are appreciated. When on the telephone: Speak with a smile, call them by name, stay connected in the conversation and let them know they are appreciated.
Process deposits, withdrawals, cash advances, issue Cashier's Checks, and cash checks, securing proper identification and following teller policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency. Ability to use mathematical skills using money (add, subtract, multiply and divide numbers) will be required. Visually review customer transactions verifying necessary information. Count and balance cash using
Retail Banker platform. Buy and sell currency from the vault as necessary, ensuring that Retail Banker drawer cash limits are not exceeded.
Scan all proof work through branch capture machine. Receives mortgage, consumer, and other loan payments. Ability to articulate effectively with customers by answering questions in person or on telephone and refers customers to other bank services as necessary. Constantly communicate and exchange information with external and internal customers and must be able to exchange accurate information in these situations. Ability to use common sense understanding in order to carry out detailed written or oral instructions. Promote bank services and products following appropriate cross-selling procedures or directing client to appropriate bank personnel.
Refer customers to the proper department for issues that cannot be resolved at the transactional desk. Ability to read and interpret documents and write routine correspondence via MS Outlook. Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coin and currency at closing ensuring that cash drawers and safes are locked in vault. Maintain currency and coin supply as prescribed by bank policy. Manually count, verify and strap currency.
Process coin by selling to the vault in accordance with cash limit and coin policy. Lifting of coin and currency up to 50 pounds as needed. Assist with night deposits, mail deposits and ATM deposits as needed. Complete Currency Transaction Report (CTR) and Suspicious Activity Report (SAR) as needed. Detect and inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SAR should be considered as needed. Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding $50.00.
Assist internal customers (other personnel) and executive management as requested. Admitting customers to their safe-deposit boxes. Identify Fraudulent transactions, review current concerns with management and become well-informed on new suspicious activities. Balance of ATM and main cash vault as needed. Provide quality service by answering questions, telephone inquiries, and provide information on bank services. Handle or provide assistance to other Retail Bankers with unusual transactions and answer difficult customer inquiries.
Assist with resolving Retail Banker outages and research to resolve discrepancies. Obtain training and become proficient in executing Wire Transfers. Operate computer, keyboard, telephone, scanner and copier. Computer skills including basic knowledge in MS Office Outlook, typing, 10 key and the internet. Retail Banker will use money counter and drive thru tube. Proficiency with internal bank software will be required. Must be able to arrive at work on time, work on site and work cooperatively with other co-workers. Complete all on-line compliance Teal Training courses timely. By end of Teal Training period, will have completed the eight Teller Expectations Module through Teal Academy.
Attend FSB Retail Banker Training School Preferred Additional duties may be assigned or required by management. Upon successful training of duties listed above: Develop the specialized customer service skills necessary to acquire experience in additional retail services: Build consumer and business customer profiles as needed. Process Debit Cards upon request. Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints. Update identification. Opening/Closing Accounts.
Handle debit card disputes. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. QUALIFICATIONS EDUCATION EXPERIENCE SKILLS AVAILABILITY To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required. Candidate must be, at a minimum, 18 years of age. High school diploma or general education degree (GED) required. 1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 Hours Monday - Thursday 8:00 am - 5:00 pm Friday: 9:00 am - 6:00 pm Saturday 8:00 am-12:00 pm (1 per month) Extended working hours may be required SOFT SKILLS: Foster a culture that values critical thinking and problem solving, engagement, inclusion, diversity, and execute operational excellence. Establish a positive and productive work relationships; able to generate trust, ability and willingness to give and receive honest, balanced feedback. Willingness to adhere to a strict ethical code of conduct.
PHYSICAL DEMANDS AND WORK ENVIRONMENT INFORMATION: Physical Demands The employee must have the visual acuity to read materials in either a printed format or on a computer screen, view and identify customers at drive-through windows or on camera, identify customers inside the lobby and outside of the bank, review customer transactions and verify necessary information, and identify counterfeit currency. The position also requires the ability to articulate sufficiently well to communicate with customers and co-workers. The employee must have the ability to converse with customers in person, over the telephone, and using the drive-through service.
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Repetitive movement of the wrist, hands, and fingers will be required to handle currency and to operate office equipment including a money counter and drive-through tube. The employee must be able to lift coins and currency weighing up to 50 pounds. The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental Demands The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers in a calm and patient manner and to maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency, including adding, subtracting, multiplying, and dividing numbers.
The position also requires the ability to read and interpret documents and draft routine written communications. EEO/AA/M/F/Vet/Disabilit About the Arkansas Division of Workforce Services The Arkansas Division of Workforce Services (ADWS) is the state agency responsible for providing job-related services to unemployed state residents, such as coordinating training and educational opportunities, processing unemployment insurance claims, and connecting job seekers with employment opportunities in the state. The Arkansas Division of Workforce Services consists of four major sections: Workforce Services, Adult Education, Arkansas Rehabilitation Services, and Services for the Blind.
Each section is responsible for administering multiple state and federal grants, the programs they fund, and the services they provide to Arkansans. DWS is unique from other state agencies because it is almost 100% federally funded. DWS does not earn a profit, and the agency’s success is measured by its ability to meet the needs of Arkansas employers and job seekers. The Arkansas Legislature appropriates the agency’s funds and has the authority to pass legislation affecting agency programs and services on a state level.
As a result, DWS adheres to both state and federal laws and regulations. The size of the agency’s budget and staffing levels are adapted to meet the needs of the state and its customers while balancing the requirements of stakeholders. ADWS Information Desk: 501-682-xyz XPowered by Jazz HR
and executed properly. Process routine transactions Balance teller drawer at the end of each day Answer telephone Requirements Minimal banking/financial service experience is preferred. Basic computer skills Excellent communications skills (both written and verbal) Stellar customer service skills Ability to work with money transactions with high degree of accuracy.
Benefits UARK offers excellent pay and benefits including 401K (employer contribution is above industry standard), low-cost health insurance, dental and vision.
to our customers - answering banking account questions, uncovering specific banking needs, recommending products and services, all while deepening the relationships that have made us who we are today. You'll have the opportunity to play a pivotal role in the direct growth of Citizens Bank.
We seek professional individuals who are quick thinkers, persuasive communicators, problem solvers and team players who live out our People First mission to ensure that every customer leaves the bank satisfied and ready to recommend Citizens Bank to their friends and families.
recommending products and services, and involving other bankers in the branch when appropriate. We seek energetic individuals who are quick thinkers, persuasive communicators, problem solvers and team players to ensure that every customer leaves the bank satisfied and eager to recommend The Citizens Bank to their friends and families.
With a mission statement of People First, we always strive to deliver an amazing customer experience and provide the best products and services possible!
