Customer Experience Banker | Macomb, MI

available at 30 days 401k with up to 6% match Up to a 5% annual incentive bonus Salary: $18-$20.50/hour, plus monthly incentives Purpose: The primary purpose of a Member Service Representative is to assist Free Star Financial Credit Union in fulfilling our mission to positively impact the lives of our members, team members, and community through making meaningful connections and progressive financial solutions.

Duties: Observe all of the core values that have been established and abide by the standards of the position, which have been developed to support our values and provide superior service to our members. Provide efficient and accurate service in transactions which include, but not

limited to, account status and activity, check cashing, deposits, withdrawals, transfers, loan payments and resolving e Service issues in person and over the phone.

Provide efficient and accurate service in transactions using the ITM which include, but not limited to, check cashing, deposits, withdrawals and loan payments. Act as a back-up teller balancing on a daily basis the assigned cash drawer, TCR and ITM including all negotiable instruments. Act as back-up vault teller as needed, placing weekly cash orders timely as well as accepting and verifying incoming/outgoing cash from the Federal Reserve and being responsible for the daily vault cash to and from the tellers as well as balancing

the vault daily. Responsible for, but not limited to, opening new accounts, certificates, and IRA's.

Assist members with requests and questions relating to the function and servicing of their accounts. Provide efficient and accurate service when processing loan requests, in person or over the phone. Utilize training tools to assist members in the decision-making process of credit insurance products. Meet member needs by cross-selling all products and services offered by the credit union, including but not limited to lending protection solutions. Must achieve all minimum sales standards as established by leadership. Education & Experience: High School Diploma or equivalent Customer service experience Experience in the financial industry preferred.

Experience with lending preferred. Key Words: Member Service, Lending, Personal Banker, Representative, Mortgage Banker, Credit Union, Bank Job Posted by Applicant Pro

Banking jobs refer to employment opportunities within the banking sector, which includes retail banks, investment banks, and other financial institutions. These roles vary from customer-facing positions like personal bankers, who assist with account management and financial advice, to behind-the-scenes roles such as analysts and compliance officers. Key characteristics of banking jobs often include handling financial transactions, analysis of economic trends, risk assessment, and providing financial services. The sector is known for its structured career paths, competitive salaries, and its significant impact on the broader economy. Moreover, banking roles demand strong numerical skills, attention to detail, and a deep understanding of financial regulations and markets.

" The Head Teller provides service to People Driven Credit Union members and is responsible for implementingexisting policies, procedures, and systems involving cashiering operations and teller functions. The Head Teller isresponsible for smooth flow of teller lines, adequate window coverage, and general training of Tellers/Member Service Representatives.

This position is also responsible for assisting Tellers/MSRs with questions, resolvingmore complex problems, and overseeing balancing. This position ensures that members are promptly andprofessionally served, serving as a teller as needed. Comply with the Credit Union's policies and procedures to assist the Credit Union in remaining

compliant with BSA/OFAC and other regulations. Essential Duties and Responsibilities (Other duties may be assigned) Ensures that all teller functions are correctly performed and are in accordance with established policiesand standards.

o Ensures that all security procedures are followed. o Coordinates teller operations by assisting in assigning work and distributing workflow. o Answers Team Member questions solves problems, and assists with complex transactions andsensitive member relations problems. Explains policies and procedures to members. Makesjudgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checksor drafts. o Investigates teller out of balance

conditions and institutes corrective procedures. Assists infinding balancing errors.

Ensures that each teller balances at the end of each day and that allmonies are secured in accordance with established procedures. o Performs teller paying and receiving functions as required. Receives share deposits and loanpayments. Prepares proper receipts. o Maintains an inventory of cashier's checks, money orders, receipts, and other negotiable itemsfor use in the teller area. o Monitors, orders, dispenses, ships, and balances cash. o Ensures that Member Service functions are supported and assistance provided when necessary. Answers questions and solves problems for members by listening to problems, collecting data, securinganswers, and reporting results to the inquiring party.

Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information. Actively cross-sells Credit Union products and services. Assumes responsibility for establishing and maintaining effective communication and coordinationwith Department and area personnel and with management. o Coordinates Teller duties and responsibilities with related functions within and outside of the Department. o Keeps management informed of area activities and of any significant problems.

Providessuggestions for improved service. Attends meetings as required. Ensures that work areas and equipment are clean and well maintained. Performs procedures for opening and closing of operations, including vault, alarm, and door duties. Follows all Credit Union policies and procedures ensuring compliance with BSA/OFAC and otherregulations. Meet Service Standard Expectations. Performance Measurements 1. Teller/Member Service functions are efficiently, accurately, and effectively performed inaccordance with established policies and standards.2. Tellers are appropriately directed, assisted, and supported.3.

Work areas and equipment are clean.4. Monies are balanced and any discrepancies are promptly resolved.5. Required reports and records are accurate, complete, and timely.6. Transaction levels, balancing, errors, etc. are in line with Credit Union standards.7. Security procedures are understood and adhered to by all staff.8. Good business relations exist with members. Members' problems or questions are courteouslyand promptly resolved, involving management as needed.9. Good working relationships and coordination exist with area personnel and with management.

Management is appropriately informed of area activities. Job Qualifications To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. Education: High School graduate or equivalent. Experience: A minimum of two to three years of experience as a teller at a full-service financial institution. Skills and Abilities: Strong member/employee service orientation, with a passion for delivering superior service/results Good verbal, written, and interpersonal communication skills The employee in this position must be capable of effectively handling stress, multipleconcurrent tasks and constant interruptions.

Good organization and time management skills Tech-savvy with good working knowledge of word processing software, spreadsheet software, e-mail software, use of the Internet, and the ability to learn internal-use software. Excellent collaborative skills to work cross-functionally with various departments/branches andoperational areas Must have positive working relationships with others in the organization in order to achieve goals andobjectives Mental Demands: This position requires the team member to make decisions in a timely and efficient manner and anticipate allof the potential ramifications of the decisions made.

The team member must be able to deal with a variety of variables under only limited standardizationand have the ability to interpret various instructions, read and interpret documents or instruments, understand/follow complex written and oral instructions, make decisions, and resolve problems orunique circumstances, be able to express oneself clearly/concisely, perform mathematical functions, and handle multiple, concurrent tasks.

Physical Demands: The physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee isfrequently required to sit and use hands to finger, handle, or feel.

The employee is occasionally required tostand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionallylift and/or move up to 15 pounds. The employee for this position may operate any or all of the following: telephone, cellular telephone, copy, and fax machines, calculator, imaging equipment, postage meter, computer terminal, personal computer, related printers, and teleconferencing equipment. This position may also require travel by automobilebetween branches on occasion. Work Environment: The work environment characteristics described here are representative of those an employee encounterswhile performing the essential functions of this job.

Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. The noise level in the work environment isusually moderate. Job Posted by Applicant Pro

in a timely and efficient manner while actively listening to members, engaging them in conversation, and educating them on our products and services. This position also performs a broad variety of member service functions to assist the branch team. Candidates must have excellent communication skills, exceptional sales abilities, and the desire to help our members get their finances in shape.

Prior credit union or bank cash handling experience cashing is preferred. Job Posted by Applicant Pro